Wow. The OWNER of this place just verbally assaulted me and accused me of yelling at his employees when I was out of breath from just having walked two miles and was trying to explain all the trouble I had been having getting things printed at the Hilton where I am staying due to machinery or programs changing what I send to print either size or printwise. He also tried to convince me a paper that I do not want, because you cannot safely burn it, or safely compost it, because it is shiny paper, thus, making it TO ME inferior quality paper, is actually high quality and I should get out he is not interested in doing my job if I am going to claim his paper and procedures are inferior. First, I NEVER said their procedures were inferior, I was speaking of the troubles I was having getting things printed elsewhere, period and therefore explaining why all my files were saved as .jpg, so fonts and sizes of individual things in my artwork are/were not changed.
He then proceeded to film me claiming I was out of control and he was going to post it, PLEASE, DO. PLEASE POST THE VIDEO AND PROVE WHAT I WAS SAYING AND HOW YOU BULLIED AN AUTISTIC WOMAN HAVING TROUBLE BREATHING. PLEASE PLEASE PLEASE LET THE WORLD SEE HOW YOU TREATED AN AUTISTIC WOMAN HAVING TROUBLE BREATHING. PLEASE POST IT. POST IT NOW. ACTUALLY, I REALLY WANT A COPY AS I HAVE A LAWYER WHO IS VERY INTERESTED IS THIS VIDEO.
Now, I had not, until now complained about their procedures. Now, I am. I sent a .pptx and .ppt file with a font and when they printed me a proof, the font was changed. I have the original file and the last time that it was edited is the day it was created, Friday, it has not been edited since. When I look at the envelope proof with the font is completely different. The ONLY thing I cannot save as a .jpg for printing purposes. THIS is why I was trying to explain all the trouble I was having getting proofs printed, every time I sent it to the front desk here at the Hilton, either the fonts, sizes or both changed. It is the printers, they automatically resize things, so I had to outsmart them, saving in .jpg and saving it resized in different formats. I have 5, that is correct, FIVE witnesses to the troubles I have had getting things printed here, it took alot of brainstorming between us to finally get semi usable printouts so I could see my work. TO ME IT ONLY MAKES SENSE TO GO THROUGH ALL OF THAT AND WHAT I HAD TO DO TO FIND A SOLUTION, HOW ELSE DO YOU BRAINSTORM? YET IN THE MIDDLE OF TRYING TO EXPLAIN THINGS I AM ACCOSTED, BY THE OWNER NO LESS AND TOLD MY BUSINESS IS NOT WANTED, HE HAS ENOUGH BUSINESS AND DOES NOT NEED MINE. YES, PLEASE PUT UP THAT VIDEO, UNEDITED SO THE WORLD CAN HERE THE ENTIRE CONVERSATION. PLEASE PLEASE PLEASE.
No money for you.
As for procedures, when a client orders and PREPAYS FOR A PRODUCT, wouldn't normal procedures dictate that when that product arrives, the client, who has already paid, should be informed? I paid, in advance for envelopes, I was never called when they came in, I had to ask, after four weeks, when I was ready to order the invitations and then was told, oh yeah, they had come in weeks ago. Yet I was NOT informed. So, yeah, NOW, I am complaining about your procedures.
1) Never informed a prepaid purchase had arrived
2) Continually made to feel like I am stupid and less than because I want what I want and NOT what a printer insists I should have
3) Outright lied to. Told that there is no such thing as matte paper once it ha been printed on the ink makes the entire paper shiny. Told this by the owner, who apparently thinks that because I am autistic, have trouble with verbal communication and stutter, repeat myself, that I am also stupid, could not possibly have a degree or any intelligence.
Just a word to the owner, you should NEVER treat any client the way you treated me. Whether they are autistic, PTSD, missing half their brain or a normal. Everyone has a right to brainstorm and come up with solutions. Not everyone can walk two miles and still breath, I cannot. I have EDS, which means my arms and legs come out of their sockets very easily and painfully, I have a floating rib that stabs me and takes me breath completely away. I also have a heart condition that takes my breath. For you to to come out and verbally attack a woman that is out of breath because she has had to walk two miles to get to you, for the second time today, it absurd, uncalled for, and borders on inhumane. For you to try and convince a client that they have to accept a product they feel is inferior when they are more than willing to have the paper they want ordered, just like they did the envelopes, is beyond comprehension.
Andrea, you are very rude. You treated me with disdane.
httos://www.ftc.gov/business-guidance/resources/consumer-review-fairness-act-what-businesses-need-know
This review is HONEST and TRUTHFUL. By LAW my review about how I was treated by the owner and another employee is valid. read more