***UPDATE*** After leaving this review I did get a call back. I decided to let them take on my order since I didn't have time to search out another company. From the time they called me back everything went very well. We received the proof in a timely manner (which was done 100% as we asked) and the completed, printed project came out even better than we had expected. Definitely 5 star service but I am leaving the full review at a 3 since I'm still not happy with how things started out.
Went to see them in person to see if they could complete a simple project we had. They said they could absolutely do it if we sent them the files. Sent the files via email (specifically to Jeff) on October 23rd. Still hadn't heard from them on 11/5 so I called and was told that Jeff was busy and to send the files to another rep (Mary). After 3 days we still hadn't heard so I went and paid them a visit with a USB drive for the files. The receptionist (who was very kind) downloaded the files and said she would get them to a rep (they were all in a meeting of course). After 3 more days I still hadn't heard from them so I called in and the receptionist stated she would follow up with Jeff. To this day (11/17) I still haven't heard back from them. As for their quality of work, I couldn't tell you. Never made it that far. Just sat and spun my wheels and wasted my time for nothing. I will never do business with a company who treats customers this way. Not even a call or email that they can't do the project or that they're busy and please be patient. The company used to be good 20+ years ago when I worked with them but now I would recommend finding anyone else who actually VALUES your business. read more