So the one thing we liked about this business they no longer do.....and I had to walk down the…read morestreet to find that out because after calling and calling, no one answers the phone and the answering service is disconnected. lol. The parking lot that used to be packed is very sparse now, and some parts look like a junk yard. Don't know what happened but things appear to have changed and it would make me wary to recommend them at this point. So no.

Supporting our neighborhood automotive repair shop. I trust them. Called them on Tuesday, dropped…read moreoff that evening and had new brakes pads and rotors by the end of Wednesday. Fair pricing, friendly service. Social distancing and safe check out practiced.

I have been taking my Mercedes to CW Performance since 2018 and always receive excellent service…read more An extremely honest and professional business. The front desk technicians are knowledgeable and professional. Excellent customer service and support. Kudos to the mechanics, technicians, management and owner... Well done!

. Unfortunately I looked at the reviews and believed that I could trust this shop to be transparent…read morewith pricing. A couple red flags I should have noticed from the start was how they refused to quote me for the job. I got several quotes around RTP to bench mark the replacement of the transfer case chain and this was the only shop that wouldn't provide me a quote unless I dropped off my SUV and it would be a 160 diagnostic fee. I physically went into the shop to speak with David the service advisor and he mentioned how they were experts in MB, we discussed the common issue with the stretching of the borgwarner transfer case chain and it gave me confidence that these guys knew what they were doing. He also told me that they would not be the cheapest shop, but they will price accordingly. Prior to coming into the shop I asked David to provide me with a clear answer on the break down of parts and labor associated with the repair. They were not able to do that and kept beating around the bush giving very arbitrary numbers. The parts itself is 100 bucks and a liquid gasket is 10 bucks, so labor ended up being 1700! David was not able to give me the break down and at one point to me the gasket was priced at 50-100 dollar range. In the end it wasn't worth my time to argue with these guys as they continue to give me the sales pitch of "we sell a solution and do not provide a break down of labor cost" I can clearly see why they use that line because based on my calculations their labor rates are 300-400 per hour. When I picked up my SUV I got the invoice and asked for a break down of the repairs. Adam came out and discussed with me how they don't break down the cost and how they provide a solution. He asked if they came in at a lower price would I be so concerned about the transparency and pricing break down. I, of course, would not be as concerned about the breakdown because the math would have worked out. Even if you were priced at a 30% premium to other independent shops that would be reasonable, but in the end their pricing was as much as MB dealership prices which break down their parts and labor cost. Even McLaren breaks down their parts and labor cost, so I am not sure why it was such a big deal. In the end the pricing was reduced from 1793 plus tax for the repair to 1700. Lesson learned for me to not blindly trust any shop if they are not willing to quote for a specific repair.

This is the most honest and best mechanic I have ever been to…read more I take all my cars to Hearne and trust whatever he tells me. I recommend you give him a try.

I came to Hearne's for just an oil change. They were able to schedule me in right away. Everyone…read morewas friendly and reasonably priced. Hearne Automotive is a mom and pop shop near the downtown region of Raleigh, no frills to this place, just overall good work. This was also the very first time I take my car somewhere and they don't try getting me to repair something else.

I'm a big fan of Chapel Hill Tire and should have written a review sooner. They've serviced my…read moreToyota, Kia, and Tesla over the past few years, and I've been pleased each time. Professional team members like Chance make scheduling easy, offer transportation if needed, and communicate well throughout the process. Their prices are reasonable, and even though it's a chain, the Crabtree location makes me feel like a neighbor.

Great service, fast. Good value for money, didn't try to up charge me. Team were friendly and…read moreattentive.

This is my go to spot for quick and quality car services. Just had an oil change and inspection…read moredon't within 20 minutes! Super honest!!!

Very underwhelmed with my experience this morning. Got there at 9:00a, as per their website and…read moreApple Maps, just to find that they didn't open until 10:00a today via Google Maps. So ok, whatever, I'll wait. I patiently wait until 10:00a, and I look inside, and there is still no one inside. 10:05 comes and goes, 10:10, and then 10:15. I took the day off to get my inspection and then go to Wilmington. So I didn't have all day to burn doing this. Ended up leaving, and saw that the team was just pulling in. Went to "Just inspections" and got done within 10 minutes. Guess I should've just went there in the first place. Can't speak much to service or anything else, so 3 stars it is.

After dealing with an auto shop that, unfortunately, was overpriced and overwhelmed by their work…read moreload, I was grateful to find Tyrolf Automotive. I have been several times now and every time they have been friendly, efficient, transparent, thorough, and a good value overall. They've got a customer in me for many years to come.

The service is consistently thorough and well done. They layout the possibilities in a logical way…read morethen track down which is the problem and fix it. I can't ask for better than that.

My car suddenly died on a Sunday afternoon with lots of indicator lights lit up like a scary…read moreChristmas tree. Next day got it towed to Stephenson's Auto Service. Tim checked it out by running and re-running several tests, but the prognosis was not good: transmission was gone. He went above and beyond, calling around looking for a reasonably priced transmission and discussed options with me. Sadly, due to age and mileage of my car, plus the cost of another transmission, I realized it was time to let this car go. My bill was very reasonable and fair, and Tim and his staff did their best for me, for which I'm very grateful. My husband was impressed with their thoroughness, fairness, and clarity and is going to get his next car inspection done there.

I was in a real fix today, called Stephenson's and they managed to work me in. They found the…read moreproblem, ordered parts and got me fixed up. Price was very reasonable and I really appreciated all they did to help me. Great service, highly recommend them!

Quality Plus is our go-to when our Subaru isn't feeling up to more adventures…read more All of the staff are friendly, helpful, and welcoming. If available, they have loaner vehicles or do shuttle service which is such a great add-on to their amazing customer service. If you are waiting, there is a waiting room with comfortable seating and magazines for reading. They give you a call during the waiting process to update you on your vehicle. We never feel pressured to purchase unnecessary extras but are informed when there may be future visits. The best thing though, is the cookie they put in your car when you leave. Those cookies are delicious and it's a nice touch to their service.

The best thing about Quality Plus Automotive Service is the people. No, it's their customer-centric…read moreservice. No, it's their pricing. No, it's their quality work. No, it's their compassion and sense of humor. No, it's ...well, EVERYTHING! This was my second visit to the Wake Forest location, and my 2017 Mazda6 has not run this well since I bought it in 2017! They have performed some larger items, and much to my surprise, the cost was much less than the dealers in Raleigh. Unlike the dealer, I didn't have to take the car back for a second visit to get the initial repair fixed!! To top it off, they replaced the battery in my key and vacuumed out my car without asking. And the cookies they leave on the dashboard are delicious. As long as I am living within a 2-hour drive of the Wake Forest location, I'll be a loyal customer. Thank you to the great folks at the Wake Forest location!!