I was a little surprised to see bad reviews for this store. Joseph was an excellent salesperson,…read morevery attentive yet not pushy at all. They did not have the Purple 3 mattress to try out, but thankfully I had already tried it and had pretty much already made my mind up. He asked if I wanted to try the machine that determines the best mattress based on specific pressure points and other information. I tried it, and it confirmed that a softer mattress would provide the best possible sleep. I purchased this Purple 3 Hybrid mattress, which has now been just over 2 months ago and I couldn't be happier with my purchase. I find myself going to bed even earlier and getting a full 8-9 hours of sleep each night. I was laying in bed this morning thinking about how comfortable I was, and thought it's about time I write a review.

We have had an incredibly poor and frustrating experience with this location and this company. Our…read morebed was not delivered on the day it was promised causing my wife and I to sleep elsewhere for the night. The next day only the mattress but not the bed was delivered causing lots of issues which eventually was resolved by the salesperson delivering the bed. We were sold brackets that we didn't need and it's been two months and we still have not received our credit. Now we are being told we have to follow up with the finance company because they supposedly gave us the credit. We have already called and emailed the company and store numerous times and we get some responses but no satisfactory conclusion. Their idea of customer service is to say they have been firing delivery drivers...that is not customer service, that's a cop-out. Taking responsibility for your company's results and making your customer want return, is good customer service. The latest call had the store manager offering us a $50 credit (which no telling how many calls it will take to get this) on a $5000 purchase this seems laughable and doesn't make us feel like they care about our business. We are still working with them but the amount of trouble, time and angst this transaction has caused us has been unbelievable. If it wouldn't be so much trouble, we would return the bed and wash our hands of this company.

WARNING! These guys took their reviews down from Mattress Guys in Little Elm for a reason. They had…read moretoo many bad reviews at the Little Elm store and just kept the fee open for this location. Its the same owner and what they sell is Liquidation furniture from a Bankrupt company, Symmons Beautyrest for Double triple prices for the same mattresses other stores sell at low prices. The owner is ex military and uses it as a God Bless America ploy to lure customers in. Don't go there you will get ripped off and the matresses are low quality, cheap mattresses that they are no longer making. They have petroleum in the foam and instead of keeping you cool it keep you warm. The mattress we got is already caving in and we haven't even had it a year.

I highly recommend mattress guys. Anthony was a great salesman, got me exactly what I wanted. He…read moreeven had a delivered the same day.

Bad experience! We…read morepurchased a mattress and brackets to be delivered a week before our headboard arrived from the furniture store. I called day before delivery of mattress and brackets to make sure the brackets were being delivered and installed on adjustable base and they assured me they would. Delivery day: no brackets! It took about a month to get them! Meanwhile our headboard was just up against our wall causing damage because Sleep Experts didn't hold up their end and deliver the brackets on time. When the brackets finally came in they declined to come attach the brackets to the adjustable base like they should have in the first place. My husband had a hard time attaching them to the adjustable base they sold us and the kit did not complete with all the screws necessary. You would think if you spend a few thousand customer service would be better but that is not the case here! We would not recommend!

Ali Ahmad helped us out today and it was an amazing experience. First time we've ever bought a…read moremattress and We could not be happier. Ali answered every question we had and more. Definitely came out happy and with a new mattress. Thank you Ali you were funny and a great guy to talk to, glad you were there to help us out.

Good, quick service! Nice people, good deals, willing to negotiate. Bought a mattress super quick…read moreand easy

Pillowtop Phil is the BEST in the business. He made a great deal for me and my family selling three…read moreamazing quality mattresses for a fraction of the cost and time of what it would have been at a regular mattress store. I was in and out of there with a mattress I'm excited about and will be getting it the same evening I bought it. Unreal customer service!

Great store, especially if you get help from Tom. He's a very professional salesman and…read moreknowledgeable about the bed types they sell. I tried all the memory foam beds and settled on an iComfort. And -Wow- what a mattress it is. This bed is more comfortable than any Westin or Four Seasons hotel I've ever stayed in. Who knew memory foam could be so amazing for your comfort (and sleep quality). Delivery van was on time, and the movers were in and out in no time. A good experience, I'll definitely be back when I need another mattress- PS: I highly recommend the memory foam pillows as well. Not cheap, but makes the bed/head feel perfect.

The most effortless and smoothest transaction ever on buying a mattress. I went expecting they were…read moregoing to try to up-sell me all kinds of stuff: mattress pads, a bed frame, warranties etc. to my surprise none of that was offered and we were in and out the door in 20 minutes! Ron was our sales advisor, totally recommended him and this store. We love our queen pillow top mattress and it was only $299 and no tax (black friday deal!)

Errors made on my order by my sleep expert and mattress was delayed for a few weeks. But we love…read morethe bed!

My partner and I went in not knowing much about mattresses except that we needed a new one. Jasmine…read morewarmly greeted us at the door and really educated us so we could decide for ourselves what was best for us. We never felt pressured to buy and instead felt super comfortable throughout our time there because of Jasmine and Barbara. They even price match!!! They are knowledgeable, educated on their products, and friendly. Thank you guys for all your help and kindness! (For those curious, we walked out with the Serta I Series mattress)

Im a second time buying with jose roacha. Been happy with my furniture i bought. I recommed jose to…read moreeveryone.

After assembling, it turned out that the cabinet door was too heavy and when the door was opened,…read morethe entire cabinet tilted forward and rests on a partially glass door. After turning the cabinet to the wall, after mounting, there were only holes left in the wall. I contacted the manufacturer and was informed that they do not accept returns after the product has been assembled. I asked how I could tell that the door was too heavy for the cabinet if the item was in a box. The seller keeps coming up with new reasons not to refund my money. I have small children and I am worried about their and my safety because the cabinet keeps tilting. Poor quality compared to the price

I came in Furniture Source to check the availability and price of a sofa on 6/12. I needed a sofa…read moreimmediately and the one I chose was the last in stock. The owner stated "I want to earn your business and make you happy." Well, he did just that with a great offer. As we preceded to complete the transaction he said "before I charge you, let me make sure it's still available." I was happy he did that considering all sales are final and it was the last sofa in stock. Well, my sofa was delivered today 6/13 and I couldn't be happier with the service and price I received. I will definitely return for more items to furnish my home.

Good People, good variety of furniture available. A lot of options to choose from catalog.read more