Dear Mr. Dover: I wanted to write you about the extraordinary service we received from your senior technician Jonathan recently. Our computer was acting up and I looked online to find your company BoxAid and that it had been recommended by the Wall Street Journal. I was a little hesitant to pay the $89 at first, but since my husband didn't have to move the box and take it somewhere and the fact that Box Aid was highly recommended, I made contact. The main problem was that I could not get Windows 10 to upgrade, so it seemed a simple matter to fix. Well, it wasn't and Jonathan took his time and very thoroughly went through all the possible fixes systematically until it became clear that he'd have to wipe the drive and start over. He could have bailed at any time after the first 90 minutes, but he stuck with me until he fixed all of the problems we had. He spent some 4 or 5 hours on it Sunday evening, and then on Monday he got started again before his 1:00 shift was to begin. He worked on it the rest of the night and finally was able to finish by around 10:00. (I have the slowest speed available with Time Warner.) He worked his fingers off fixing our computer problems and we are very, very grateful and impressed with his dedication to do the job right. In addition to the effort he put in, he kept in close contact with me during the process, continually reassuring me that it wasn't my fault and that this sort of thing happens a lot, and he was always very polite. He didn't just fix the problem, he patiently and graciously led me through the process and kept me in the loop with everything he had to do. It was simply a remarkable experience and Jonathan's work ethic, tenacity and professionalism are second to none. He is a superb representative of your business and I cannot say enough good things about him. We will be using Box Aid on a regular basis for periodic and preventative maintenance and will insist on having Jonathan do the work. Thank you for providing such a great service from such great people as Jonathan. It's refreshing and encouraging to know that in this day and age there are still companies out there that are more concerned about the quality of their work than just making money. read more

My laptop (Windows 10/8 nightmare) was just about functionless and I searched the internet for ratings of online computer tech support. I couldn't find anyon reviews more recent than014... after looking at dozens of Google pages on the topic, i was frustrated not to find what I needed. Then I became desperate. I just landed on the Boxaid web page by luck. I called. THIS IS WHERE YOU NEED TO GO FOR HEL:P! I was fortunate to reach Christopher. He was incredible. He calmly walked me through the remote connection, and immediately had a handle on the problem. This problem took over 4 hours to take care of. He lost me when my cell phone crashed, and was calm and resourceful in reconnecting. My computer came back to life, was working faster and he had cleared the problem and malware etc. Despite the LONG service timeframe, all I was charged was the $89 fee that had been listed on the web page. You will feel that your information is secure, that you are dealing with smart professionals and you can be confident that they put customer satisfaction first. I plan to write a thank you to Christopher and mention that his interface with me was inspiring. This company is on a trajectory to success. It's clear that the values that form its foundation are the best. You will feel that you have been embraced by competence, trust and integrity when working with BoxAid.... It deserves to be ahead of ALL other tech assistance services. AN incredible value for your money. No reservations. Deserves six stars. read more

Boxaid just won themselves a new customer !After reading several reviews I felt comfortable in reaching out to Boxaid for on line tech support I have had experience with quite a few service companies through the years and know enough that when you find a good one, hang on to them.So I called and after a few minutes it gave me the opportunity to leave a message so that the next available tech could call me back. Within the hour I received a call from Christopher. He was aware of my request and very re assuring in his conversation with me about what he proposed to do to my 8 year old desk top that had been in storage and now I needed to see if it was still viable. It wasn't long before he said he wanted to spend about 11 hours on it to go through everything completely! I didn't even get the chance to ask about the charges before he said that this would still be done for the $89.95 !! So I signed him onto my computer and we set a plan that he would call me back when finished. This was at about 3:00 P.M. yesterday. I watched my computer being taken through numerous diagnostic steps , for hours. Then Christopher called me back the next morning to let me know that he was done. He provided me with a very clear summary of the outcome without any pressure for other services,even giving me a few tips that I already know are big time and money savers.I was so impressed that I have already asked him for a quote to re-do my company website, Blogsite and create some landing pages. I couldn't be happier! read more

OMG! This is as good as it gets! I am in my kitchen having a cup of tea while Boxaid is remotely removing a nasty malware infection from my laptop. (I am typing this on my iPad). I got infected yesterday when I mistyped a website, clicked enter and BAM! A robot-voice started threatening that it had access to all of my personal and banking information and demanding that I call a certain telephone number to regain access. I immediately shut the laptop down and unplugged it. I was tempted to bury it in the backyard, but, of course, I neglected to back up or save to the cloud all my documents and pictures. Those Bad guys had me by the hairs... So first thing this morning I started looking for computer repair and I saw Boxaid. On the one hand, I was suspicious about a remote business (Who are these people? Where do they live? How can I trust them?) on the other hand, all of my information may have been pirated by anonymous ne'er-do-wells. Believing that there are more good people than bad, I made the phone call to Boxaid: My faith in humanity is restored. The diagnostics were free...some malware they can get rid of, others need to be physically exorcised. "Luckily" it appears that I have a fixable type of virus. So far they have scanned 121,000 files and found 55 infections. And if they fix it, the charge is $89.95. They should change their name to "angels of mercy". read more

Review for John at Boxaid I had the pleasure of working with John from Boxaid today, and I can honestly say the experience was outstanding from start to finish. John was not only incredibly pleasant and professional, but he also took the time to clearly explain everything he was doing in a way that was easy to understand, even for someone who isn't especially tech-savvy. He went above and beyond in optimizing my computer -- installing a few programs to improve speed, defragmenting my system, removing duplicate files and unnecessary programs, and even setting up daily backups so I don't have to worry about losing anything. He also configured my settings so that in the event of a power outage, I won't lose open windows or work in progress. John didn't just fix my computer; it honestly feels like it got a complete facelift. He offered helpful suggestions for backup options and made sure everything was running smoothly before we finished. The entire process was easy, fast, and surprisingly affordable. In a world where great customer service is becoming harder to find, John truly stands out. His combination of technical expertise, patience, and kindness made this a five-star experience. I highly recommend Boxaid -- and especially John -- to anyone needing computer help. read more

5 STARS is not enough! The customer service I just received by Kristina was simply AMAZING! I only write reviews when I experience over the top customer service and that's exactly what I just received. I was on the phone with Microsoft for about an hour trying to figure out why my "folders" in my email box did not transfer over. After exhausting all their efforts and my time, I was left trying to search for a remote computer repair company to help me with this issue. I came across BoxAid and as a business owner, I like their no hassle and straight forward pricing. Each time I purchase a new company, I have the same issue with my email and it ALWAYS take 2-3 hours to figure it out. So I was prepared for the same but low and behold, Kristina was able to figure it out in 15 minutes!!!! YES, 15 minutes!!! I was blown away, she is very knowledge, friendly and one of the smartest IT person I have experienced! She was also able to point out what the other IT people were doing wrong. If you're looking for great support, then give this company a try. I'm so very glad I did! Kristina is a ROCK STAR in my eyes! read more

It is the first time that I do a review for Yelp, but I think Boxaid deserves it. My computer became a nightmare four months ago since the technician who used to do the maintenance retired. The computer became so slow that I could barely open my Outlook to check emails or my Word app to write. After searching among dozens of companies (including reviews because I'm pretty suspicious of who can fix my equipment), I decided on Boxaid. Kristina, the programmer who attended me, has earned the title of "My Favorite Person of the Month" :-) Her professionalism, her patience and the knowledge with which she carried out her work deserve a rating of 10 out of 10. My computer was free from viruses (I keep these programs up to date), but there were many corrupt files and registries that were continually freezing the computer. Now it runs like new. Although it took longer than she anticipated to repair it all, she kept the payment at the stipulated price. Needless to say, Boxaid will be the company I will go to every time I have another problem. I have already recommended it to a couple of friends. read more

Windows 10 dropped my profile again (see my review dated 02/02/19). The good news is that Kristina was able to establish a new profile for me. But when she was unable to transfer my Thunderbird profile to my new Windows profile, she left me hanging. She said that there wasn't any point in trying to use the new profile because there must be (in her opinion) an underlying problem that will recur. Perhaps that's true, and at some point I will get local, hands-on help per her recommendation. But when I asked her to get me back to the new profile, so that I could work with my files temporarily, she left me hanging in the corrupted profile. I was able to navigate to the new profile on my own, and I've been able to use it without a hitch. Furthermore, I was able to rescue my Thunderbird profile by doing a few minutes' worth of research at Thunderbird's help site. So, even though I wasn't charged for the session, I am greatly disappointed in the unhelpful way that it ended. read more

FANTASTIC! Truly 100% happy AND impressed with this company. Incredibly easy to deal with, professional, thorough, and personable. Easy to access - I called at 8pm local time on a Friday night, that was 11pm in NJ, which was the location of the tech. I wish I had made note of his name, he REALLY deserves special mention. I know his extension is 801. And you cannot beat their pricing policy - extremely reasonable rates, no upfront charges, and no charge if they don't fix it. How can you beat that? It was such a pleasant surprise to have absolutely no language barrier and no attitude, just a friendly, very knowledgeable guy to work with. And talk about persistent, this guy spent hours pursuing every possibility before reaching the conclusion that my old, cheap PC had a hardware problem. I really believe your average tech would have given up much sooner. I have already started telling my friends about these guys, the best solution possible for computer problems. read more

This is without a doubt the best computer repair business, bar none. I have used Boxaid several times. They seem focused on fixing the problem first and their prices are remarkably low. They are totally service oriented. You will not get an intern. You will connect with a true expert. They know what they are doing and don't waste your time. I am amazed at their efficiency, kindness and skill at fixing complex or simple problems. Never are you over charged. They will put in the time needed and you know the cap for cost regardless. I had one problem that took several hours and still was charged the capped fee listed. You will end up wanting to offer more $ to the tech for their effort and time. This is the first and last place to contact with computer repair. If they were public, I would want to buy stock! read more

Once again, techs at Best Buy made the installation of an Apple Airport Express router appear to be a five step no brainer. Good thing my friend Zach at Boxaid was there to lend a hand. He was on the button. Faulty router. No charge for the 90 minutes he spent with me last week on an unsuccessful reinstall. $29 to help me hook my speakers up to the wireless in the living room. If you need online repair I couldn't recommend anyone else with as much enthusiasm. Zach (from Canada) was professional, courteous, personable and I hope he friends me here when he gets the chance. I was his final job which ended at, I think, 1:30, but will be on call at 6:30. Believe they're an hour earlier than we. So...call at night and Zach will work his magic on your 'puter should you have any probs. read more

Boxaid and Jonathan got me back up and running with my computer after a virus infected parts of it and made, for me, a big mess. He connected remotely and stayed with it until it was fixed. He was friendly and professional in his conversation and his work. The next day, I discovered another part that wouldn't work (because of the previous virus infection, most likely), so I called Jonathan again. He called me back and immediately got that part repaired, too. I offered to pay him for the additional work and he assured me it was not necessary. I would not hesitate for a moment to recommend Boxaid. Jonathan even showed me how to do some things on my own as I'm working on my computer that would help keep it working more efficiently. I'm happy. I can get back to work. read more

I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great. Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. These other companies were vague about their location, charges, etc...big red flags. BoxAid was upfront on their web site and on the phone about all of this. The fellow who helped me was unambiguously in the US and was outstanding! Emet S., Dallas read more

I didn't know who to trust as there are so many options on the internet and as I was trying to decide, Jonathan popped up (The only pop-up that was very useful lol) Jonathan was extremely patient with me as I'm not very computer saavy. The price was very affordable and the time it took was very reasonable. I don't always write reviews but this gentleman deserves all the business he can get because he is soooooo good at what he does. He answered all my questions and taught me a few things along the way. It's very rare to find great reliable work and people that care about what they do. I will definitely use his services in the near future and I would recommend him to anyone in need of computer repairs. Very Thankful !!! Your Google search ends with Boxaid!!! read more

My experience with Boxaid & the technician was so great I don't even know where to start. First, the customer service and the courtesy treatment is a 5 out of 5. John is so kind, easy go and extremely knowledgable just what you need when your computer is giving you a hard time. This was my second time using Boxaid and it was as great as my first or better because John remembered me. John gave me a few recommendations that I didn't implement & had to come back & apply them. My system is running so well. John was so kind that he graciously suggested the same recommendations knowing that I didn't listen last time:). Well, I listened & made the changes & my computer is running like new. Boxad all the way, it's safe, and reliable & the staff are great. read more

Jonathan at Boxaid went ABOVE AND BEYOND!! He spent hours cleaning up and speeding up my computer. He installed Windows 10, re-installed programs, installed drivers, explained what he was doing, and explained what was going on that slowed down my computer. He spent at least 3 hours with me and my computer yesterday, and today when I needed help, he remotely connected to my computer again within minutes and spent the next 2 hours helping me get my scanner to work again and installed another program. Jonathan was friendly & very knowledgeable and I would highly recommend this company to anyone who thinks something is not quite right with their computer. It's an amazing service. Thank you so much! read more

Fantastic! Easy and quick. Spoke and understood english...that is almost priceless in itself. After trying to be sold monthly or yearly subscription services with payment up front, I went to pcmag and searched for reviews for online tech support. Boxaid wasnt mentioned in the article, but I went straight to the review section and found commenters who mentioned Boxaid among other similar services. I did a quick chat session with Boxaid and decided it was perfect for my issue. 1 hour later, and $29.95 my issue was resolved. It also included some free tips and a very nice chat session. I will definitely use them again and they will be my goto for any future computer problems. read more

Straight Up - Without a shadow of a doubt THE BEST Remote PC Tech Support I have ever experienced, and I've experienced quite a few. Jonathon was nothing short of amazing as he deftly went through diagnostics of my PC's problem and then not only made the fix (This problem was pretty hairy), but then tested and re-tested to make sure the problem had been completely resolved. 22 years working with Windows Operating systems and their inherent problems and I've finally found a company with superior technicians I can trust to get the job done right the first time. AND . . . at a very reasonable price. I HIGHLY Recommend Boxaid for Remote Computer Tech Support. read more

This is my second review. I was pulling my hair out before turning to Boxaid.com, and now I am so grateful for all that I learned in the process of working with John H. He solved my computer laptop issue, which was fairly complex, and then helped me to set up a new laptop. So I now have two working computers. I was concerned about data loss, but he took steps to save and restore data at every turn. Nothing was lost. Looking back on years of different computer issues and repair options, this has been THE BEST experience! And well worth the cost! It is rare to find someone kind, competent and skilled these days. John H. is all three. Thank you Boxaid.com. read more