My husband had an extremely disappointing experience with this company. His vehicle was towed to their shop without anyone providing a price beforehand. Once he arrived, he was suddenly told it would cost $250 for a tow that was less than 10 minutes away. When he asked to have the vehicle taken to our own mechanic instead, they said it would be an additional $150--something that was never mentioned before.
To make matters worse, they refused to unload his vehicle unless he first paid the $250. We felt like we were backed into a corner with no real choice but to pay. A reputable towing company should be upfront about pricing before performing a service, not disclose the cost after the fact when the customer has no leverage.
Our experience lacked transparency, professionalism, and basic customer fairness. We will never use this company again and strongly encourage others to ask for all pricing in writing before allowing them to tow your vehicle.
1 star is actually very generou!!! no stars!!! read more