I was losing tire pressure and my car alerted me to low tire pressure. The tire didn't look low to…read moreme but I decided to run it to Jack Williams Tire anyway just to be sure. To my surprise, there was a screw but the tire pressure monitor wasn't reading low pressure on the correct tire. Jack Williams made the repair and re synchronized my tire pressure monitoring in no time at all.

Third time coming here, little town. The road outside is a bit dangerous to exit from the parking…read morelot. Since people fly through this street. The service is consistent to the past Jack Williams I've been too in Honesdale, Scranton and Dicksoncity. Each location will be different per customer issue. Still has the same Jack Williams style of honest opinion.

Last year this establishment patched my right front wheel, still holding up, they just fixed my…read moreleft front wheel, the counter guy named Gabriel very polite professional and got me in towards the end of the day.

Unfortunately, the lowest rating you can give this place is one star. If I had the option, it would…read morebe 0 or -1. I completed the survey and review, but Mavis took my review down. Let me say this was one of the worst experiences I have had dealing with an auto repair company. I understand this is located in NEPA, but there's no need to be so condescending to women. I was treated with disrespect, was patronized, and was made fun of in front of their colleagues by a man with dirt under his fingernails. He went so far as to say "maybe you can check the local Jaguar dealerships". He and I both know there's no Jaguar dealership in Luzerne County. But he thought it was a nice joke to make in front of his colleagues. I'm a professional and I treat people with respect. But the things he said to me were so ridiculous and overtly condescending that even my boyfriend privately said that he heard exactly what upset me. I refused to accept the charges that were given to me and their 'scare tactics'. My boyfriend agreed to pay for the fees because I knew I was being ripped off and after being treated with such blatent misogyny, I couldn't in good faith give my money to this company. I refused to even go in to pick up my car. I have never been treated this poorly by a group of men in my life. That is saying a lot. Trust me, if you are a woman, you do not want to deal with this group. But if they treat women this poorly, I am sure they treat men this poorly too. Stay away from here and do anything you can to never patronize this business.

Gave a one star because I had to...... really deserve negative stars or just to be closed in…read moregeneral. NEVER been robbed like they robbed me today. they charged me 200 to go 4 blocks..... mind blowing. Told me 75 then charged 200 ... I had to have the cops come there because of how nasty the owner is. Tried to lock my wife and himself in his office. extremely disrespectful.... I recorded the conversation completely for proof.... save your money and call moletskys towing where they know how to treat people. If he would have told me it was that much from the start I would have called moletskys.

Kost Tire is the best. I went for new tires, and they steered me in the right direction. They're…read morethe best tires I ever owned.

Used to take my car regularly to this specific Kost...after they changed management the quality of…read morework has significantly declined. I found myself getting new tires yearly...it was clear the tire rotations were being incorrectly done as well as my alignment that was absolutely uneven. The last few times I have used this place I have only had issues. I have also found places with cheaper prices for the same services ( oil change, tire rotation, alignment). I do not recommend.

Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge…read morelight came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!!

Little old ladies BEWARE they will take advantage of you. They charged a 72 year old $245 to tell…read morehim the transmission is no good and the vehicle barely drove in. You can call 570-829-9896 to verify this. I DO NOT RECOMMEND THIS PLACE. BEWARE!

Joe and his partner were very professional. They were very patient and did the job right and…read morereasonably priced. I will always call them first when I need work done. Highly recommended.

These guys are amazing! The prices are reasonable and the value of the service is like no other…read more The fact that I can sit in my home knowing that my car can be fixed right outside, in my yard, makes me feel more at ease.

I paid for parts upfront and they were never put on... He said he would give me my money back.. I…read morehave been waiting since October for 235.00 he kept promising me... He won't return my texts or calls.. I have paperwork and text messages so I am taking to court!

Wish i could give negative stars. Save yourself the headache and look somewhere else for auto…read moreservice.