I bought a vehicle from Key Ford of Exeter. I thought I got a good deal until I got home and looked over the paperwork. I had my special needs son with me and while I was distracted, papers were put in front of me to sign. 3 of the papers were for 1) warranty 2)appearance protect 3) tire and wheel protect. I told the finance person that I didn't want anything that didn't come with the vehicle. Unknown to me, I ended up signing for them. This was done at closing on a Saturday. I emailed the finance guy and the salesman as soon as I got home and looked over the paperwork. I told them both that I never wanted them. On Monday morning I was told that the loan went through and the only thing they could do was refund my money for them. The money was never refunded. I plan on contacting the Better Business Bureau. I have emails and texts to back this up. read more

Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge light came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!! read more

Little old ladies BEWARE they will take advantage of you. They charged a 72 year old $245 to tell him the transmission is no good and the vehicle barely drove in. You can call 570-829-9896 to verify this. I DO NOT RECOMMEND THIS PLACE. BEWARE! read more

When I tell you Kathy-Jo is a god send I MEAN IT! My car decided to die on me last week and I thought let's try Carvana because I really didn't want to deal with the normal dealership hassle. Well, Carvana was NOT the way to go for more reasons than I can list but KATHY-Jo at Barber-Ford she debunked ALL of my previous thoughts about dealerships! She was so kind, personable and attentive. She didn't pressure me at all and when she tells you that you can call or text her at any time if anything is needed that is not a lie . I have already told so many of my friends and colleagues about her and the dealership and from now on if any other car purchases are needed in my family we will be RUNNING ‍ to Barber Ford in Exeter read more

This place is a garbage heap. Had me bring a car months ago just to let it sit there the entire time. They did absolutely nothing to find or fix the problem, fought not to accept the warranty, and charged a "diagnostic" fee dispite never touching the vehicle. They had the car for nearly 6 months, we decided we would take the car to another Ford dealer. Now the brand new battery I put in it is dead and this garbage heap charged us $250 to get the car back that was in worse condition than when we dropped it off. I wish I could give this place 0 stars and this is definitely not resolved yet. read more

Who says buying a car is stressful? Melinda Christison, our knowledgeable, professional salesperson guided us through our SUV purchase with ease. Melinda patiently answered all our questions, explained various financing options and thoroughly walked us through all the cars features including setting us up on the Ford Pass App. This is our second Expedition purchase from Barber Ford in two years. We return because their staff treats us like family. read more

By far the worst service department in the Wyoming valley, I was told they recently got a new service manager (Greg) but that's no excuse, he is completely unqualified for the job. 5 weeks my truck has been in their service department for warranty work and 10 different times I have been told 10 different dates on which my truck would be finished, all of which have come and gone. Not to mention they never call with updates I am always the one to call and see where my truck is and how the repair is going. They have now swapped me out with three different loaner vehicles which keep getting progressively worse. I will never be returning to barber ford of Exeter for sales or service and I suggest you (the reader) do the same. Look elsewhere such as coccia or ken pollock. Update: The day I picked up my truck it was filled with gas and detailed (which I believe is only because I had the owner involved). When I got the truck home I realized that the easiest repair I had requested was not done, went to another dealership and they had it fixed in 5 minutes. read more

We had a great experience buying our vehicle from Barber Ford. Kathy-Jo was extremely helpful in making the process quick and easy. The vehicle was a great price and even came with a 6 month/6,000 mile warranty! We were very impressed when we saw the vehicle in person. Thanks so much! read more

Great customer service! Helpful consultant. I asked them to verify that the alignment was correct. Had a full service on the truck and will go back to them as long as I own the vehicle. read more

I have a 2015 ford explorer. We baby this car. It has about 23k miles on it, bought it new. When getting off the highway after a trip to Philadelphia (4hr drive) we got a "steering assist failure". Shut off car called dealer. Spoke with Marty. I asked his suggestions. He said he could get me in Thursday 8.24.17 but if I felt unsafe I could drop and he could try to expedite.(I should mention I didn't buy the car from Barber Ford.). When we started the car back up, we had no steering at all. We went home to grab my truck and then go to dealer to drop the Explorer. It needed a tire rotation and oil change also. I called on Wednesday 8.23.17 They said they would call back, they didn't but this place is crazy busy. I called the morning of 8.24.17. They said they are waiting on a whole new rack. I was shocked but it is what it is. The bigger shock is when Marty called me in the afternoon to tell me it was ready! I was wowed! He was able to get it in faster than he thought and his tech got the job done, QUICKLY! Very grateful and pleasantly surprised. I've dealt with other service guys(not at this dealership) that are complete jackarses. Keep up the good work Barber Ford. read more

very easy buying there. service dept sucks. bunch of amateurs in the shop. my 3 year old could do better work. Said one thing and did another. Never going to deal with this mickey mouse cracker jack shop again. Worst i have ever seen. Back yard body shop. read more

very helpful, car done one time, would be nice if in waiting room local paper was provided, otherwise top notch