I looked for a body shop in Scranton, PA through Yelp, when my son had an accident there involving…read morea Volvo. But there were no reviews posted, so selected this vendor and went to its website (http://www.total-collision.com/). I talked with the owner, Matt a few times. He was very responsive despite I called from a distance (Harrisburg, PA). He quickly proved that he knows auto repair and auto insurance repair practices. He interrupted his work day and drove 20 minutes to look at the wrecked vehicle at a tow facility. He took pictures that he emailed to my phone. He began a painstaking vehicle repair appraisal, but learned that the costs of repair would exceed the vehicle's value. So I did not arrange repairs. Amazingly, he refused payment for his efforts -- the calls, the trip, the photos, and the appraisal-in-process! He said it was part of the business. As far as my experience, Matt & his operation, Total Collision, are responsive, trustworthy, and dedicated. I would entrust vehicle repairs to him anytime. I wish that his body shop was closer to my home! NEH (Harrisburg, PA)

Scranton collision is hands down the best body shop in Scranton. They kept me informed during the…read morerepairs ! They would let me know when they were having trouble getting parts. Carla was very helpful setting up my rental, Rich explained the repair process when I went to get my estimate. Shane was the guy keeping me informed and Donny did amazing with the repairs. You couldn't even tell that anyone painted the vehicle ! Larry is by far the best painter in the area !!!! A+++++++ review.

I took my car to be repaired there after it was hit while parked. Dropped my car off Monday…read moremorning and on Tuesday morning received a call that my car had been vandalized, all 4 tires stolen and two windows damaged. I went there to view the car and not only was I not shown the car I was treated horribly by the manager there. They are currently trying to hold me responsible through my insurance for the damages, so not only was my car vandalized, I have to go through all the hassle of contacting my insurance company and having to wait to have this place and my insurance battle it out. I would defiantly not recommend taking your car to be repaired here especially if you are a woman for fear that you will be treated as horribly as I was. edit: update over 2 weeks later and I still have not got my car back. The damage that was done to my car was conveniently underestimated by the garage. To top it all off i received a phone call from my insurance adjuster regarding the wheels they originally put on my car to replace the ones that were stolen and he termed them as unacceptable and unusable. The damage to date is all 4 wheels, 2 windows my windshield wipers ALL quarter panels the hood and i think some damage to the roof as well. This garage is not a safe place to take your car to be repaired the security is lax and the customer service is awful. Please learn from my experience so this doesn't happen to you !

I had engine trouble with my Class C motorhome as I was traveling through the Lackawanna PA area. I…read morecalled 3 Ford dealers in the area and they would not give me the time of day. I called Rogers and John listened to my woes and said he would be happy to drive the 15 miles to Lackawanna State Park, wow, very impressive. He looked at my RV and we figured it was a major job, he suggested I check with one more Ford dealer Gibbons Ford and if they refused he would take on the job! I thought this was a very honest thing to do, as it turned out Gibbons did the job so we did not use Rogers. I would use them if I needed work done because I felt they were honest and helping me out even though it wasn't the best thing for their pocket book. Good guys!

Went in for a tire repair. Left very satisfied and still had my money in my pocket! Convenient.read more

Jimmy is honest and fair. He was able to help my out on jobs that other places would have cost me…read morean Arm and a leg. Much appreciated. I would highly recommend you bring your vehicle and just get a quote, bet his price will be lower the your usual mechanic.

Took my mother's car here, and they didn't tell me they were going to be closed for a week, so…read morethinking that her cars alternator would be done in about 3 days we called and had no answer, after driving to the shop for 2 days I realized that they were on a vacation, after we got there and paid for the work that had NOT BEEN DONE, they had to refund our money, which stayed in limbo for almost 2 weeks. They were also charging over 400 for an alternator to be changed. BAD.

The best place for repairs / maintenance/ tires My husband recommends this place to everyone Fair…read morepricing - knowledgeable- and HONEST We Blessed it so close by and the owner Andrew is amazing

I brought my 1977 Caddy in to have the climate control fan repaired. A mechanic familiar with…read moreolder cars correctly diagnosed the problem, but the needed part was unavailable. They said they don't use aftermarket parts (understandable) and. provided a local mechanic. They were very thorough and professional.

Had a deposit on a car salesmen changed the deal I still was going to buy but as we waited for my…read moremoney to hit my bank they sold my car to another customer!

The owner was extremely nice and helpful. Bought a 2017 Jeep Grand Cherokee in mint condition for a…read morefair price, couldn't be happier!

Really good service. My uncle used them to sell a mustang…read morelast week and it's so far so good. They seem to be very thorough and they do good advertising work.