I had engine trouble with my Class C motorhome as I was traveling through the Lackawanna PA area. I…read morecalled 3 Ford dealers in the area and they would not give me the time of day. I called Rogers and John listened to my woes and said he would be happy to drive the 15 miles to Lackawanna State Park, wow, very impressive. He looked at my RV and we figured it was a major job, he suggested I check with one more Ford dealer Gibbons Ford and if they refused he would take on the job! I thought this was a very honest thing to do, as it turned out Gibbons did the job so we did not use Rogers. I would use them if I needed work done because I felt they were honest and helping me out even though it wasn't the best thing for their pocket book. Good guys!

Scranton collision is hands down the best body shop in Scranton. They kept me informed during the…read morerepairs ! They would let me know when they were having trouble getting parts. Carla was very helpful setting up my rental, Rich explained the repair process when I went to get my estimate. Shane was the guy keeping me informed and Donny did amazing with the repairs. You couldn't even tell that anyone painted the vehicle ! Larry is by far the best painter in the area !!!! A+++++++ review.

I took my car to be repaired there after it was hit while parked. Dropped my car off Monday…read moremorning and on Tuesday morning received a call that my car had been vandalized, all 4 tires stolen and two windows damaged. I went there to view the car and not only was I not shown the car I was treated horribly by the manager there. They are currently trying to hold me responsible through my insurance for the damages, so not only was my car vandalized, I have to go through all the hassle of contacting my insurance company and having to wait to have this place and my insurance battle it out. I would defiantly not recommend taking your car to be repaired here especially if you are a woman for fear that you will be treated as horribly as I was. edit: update over 2 weeks later and I still have not got my car back. The damage that was done to my car was conveniently underestimated by the garage. To top it all off i received a phone call from my insurance adjuster regarding the wheels they originally put on my car to replace the ones that were stolen and he termed them as unacceptable and unusable. The damage to date is all 4 wheels, 2 windows my windshield wipers ALL quarter panels the hood and i think some damage to the roof as well. This garage is not a safe place to take your car to be repaired the security is lax and the customer service is awful. Please learn from my experience so this doesn't happen to you !

Fantastic service, courteous, friendly. Did a great job on fixing my belt and all it incurred…read more Timing on taking in the shop and finish in great time. Thank you​

We were driving through the area on my way to Scranton, when my car began driving choppy and my…read morecheck engine light came on. drove to Paul's. They diagnosed the issue, replaced the ignition coil and spark plug, and I was on the road in about 1 hour. Fantastic service, and Cared about us getting to our doctor appointment in Scranton on time.

I had a slow leak in one tire, and suspected an old patch had gone bad. The guys thankfully got me…read morein the day I called, and quickly determined there were several punctures causing the leak and a replacement tire would be necessary. The new tire wasn't cheap, but I truly appreciate the approach the guys took--get one (matching) tire now, get the rest of the life out of the others, and let's look at different tires when the other three need to be replaced. I didn't feel 'sold' or otherwise taken advantage of, something I think is always top-of-mind in a tire shop (whether that's fair or not is another story). I highly recommend these guys for tire or other work and expect to visit again myself, even though there are other shops much closer to home.

Our experience with Dave at DMI. I brought my car in for an inspection and a horn repair. I was…read moretold I would need to drop my car off and leave it for a few days as the part would need to be ordered. I was called the very same day a few hours later that my car was all good and could be picked up. When I picked up my car and went to start it after paying almost 500.00 the brake light was flashing and the anti skid light is on and the button that controls the anti skid light will not work. I immediately went back inside and Dave says " oh those lights were on when you brought it in". He then asks " when ls the last time your brakes were done" ? Didnt he just inspect the car? So shouldnt Dave know the condition of my brakes? His claim that the lights were on is completely untrue. Then he starts telling some story of all these things he now thinks it could be. He tried telling me because I use my emergency brake from time to time that's the cause of the brake light now flashing. And other ridiculous reasons for the lights on. The lights were NEVER on. I took my car to another dealer and he said the clock spring installed is bad. And the wheel was not straight when the work was done causing the lights that are now on. I bring the car in to Dave again and he tells my husband he will be charging for his diagnostic time and the car could be with him into the next week. My husband then said we would not be paying so Dave refused to look at my car after he did work and caused these other issues. In the meantime I called a local dealer to see if the clock spring had indeed been ordered and they said no. They said they hadnt sold a clock spring since last year. Dave at DMI is now refusing to let me check the date on the receipt he supposedly obtained from the local dealer. The same dealer that is insisting they did NOT sell DMI that part to install in my car. Dave stated "it's against the law to have a dealer tell you if a part was purchased from a dealer by a mechanic to put in your car". That's not true at all. Dave at DMI does an extreme amount of double talking and if you bring your car there the amount of red flags this guy is raising is alarming. If you dont agree with him he will refuse service. He has this notion that he is superior to all dealers and mechanics around him. I know this because he states that "he's the best around" in conversation. Something is seriously very fishy about this whole place and the service. My advice, go somewhere else. Dave thinks very highly of himself and he's really just stroking his own ego. I gave 1 star because I had to. Definitely even 1 star is not warranted. . UPDATE: So after taking my car to the dealership today we found a receipt so yes a clock spring was ordered. However, I was told that 1. My inspection sticker was not correct and 2. that without a doubt the brake light and anti skid light were on strictly due to the work Dave did on my car. As we tried to explain to Dave but his ego got the better of him the lights on the dash clearly came on because when he put the clock spring in he DID NOT have the wheel straight. Dave tried to insinuate the lights were on when I brought the car in. Dave had the wheel pointed at a 360 degree angle which was tripping off all the lights. Clearly he lied. And yes Dave had my car again to see why the lights were on ( knowing all the while what the reason was) and wanted to charge us again looking for all these causes but his less than professional work. He kept coming up with all these lame excuses for the lights on. Dave acted all tough today until I called and had an officer show up to check my inspection sticker that she verified was not legal. So to wrap up Dave had to reimburse me $325.00 with an officer present. I am having the car checked out by the dealer as we DO NOT trust a proper inspection was performed at this point. Dave thinks he's a tough guy and is extremely rude but not so rude with law enforcement present. Do yourself a favor and go somewhere else. I had to give 1 star to write a review but ultimately it should be a negative one.

I ran around Scranton to other mechanic and none of them compare to DMI…read more Dave is an awesome mechanic and really took care of my car. and went out of his way to make sure other small things were taking care. for as long as I'm in the Scranton area. .. Dave will always be my go-to mechanic. I appreciate you Dave. thank you for being honest and affordable.

Stopped in today for an emergency repair today and had a great experience. Fair priced, quick work…read moreand such a nice staff! Best place around!

Today I was at Mikes Auto Shop with the intentions of establishing a relationship with a reliable…read moreand honest garage. Mike's garage was recommended to me by friends. The first person I met was Toni and she was helpful and a pleasure to deal with. I was introduced to Mike the owner which is Toni's dad. Mike was easy to speak too and I felt like I knew him for years. An established business with the knowledge, honesty and reliability I have been looking for. Mike is now our Auto Shop. Dennis Fare and family

I looked for a body shop in Scranton, PA through Yelp, when my son had an accident there involving…read morea Volvo. But there were no reviews posted, so selected this vendor and went to its website (http://www.total-collision.com/). I talked with the owner, Matt a few times. He was very responsive despite I called from a distance (Harrisburg, PA). He quickly proved that he knows auto repair and auto insurance repair practices. He interrupted his work day and drove 20 minutes to look at the wrecked vehicle at a tow facility. He took pictures that he emailed to my phone. He began a painstaking vehicle repair appraisal, but learned that the costs of repair would exceed the vehicle's value. So I did not arrange repairs. Amazingly, he refused payment for his efforts -- the calls, the trip, the photos, and the appraisal-in-process! He said it was part of the business. As far as my experience, Matt & his operation, Total Collision, are responsive, trustworthy, and dedicated. I would entrust vehicle repairs to him anytime. I wish that his body shop was closer to my home! NEH (Harrisburg, PA)

The owner was extremely nice and helpful. Bought a 2017 Jeep Grand Cherokee in mint condition for a…read morefair price, couldn't be happier!