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Boutique Haven Cleaners

5.0 (2 reviews)
Closed 7:00 am - 10:00 pm

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7 months ago

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Liez O.

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7 months ago

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Jan Pro

Jan Pro

(4 reviews)

There is a lack of professionalism with this company. They do not hold their subcontractors to any…read morestandards. Several complaints were made and there was no attempt to rectify the situation. When we cancelled the contract after many complaints, we were still held to the "termination policy" and forced to pay a termination fee. I would not recommend this company for any business needs.

I wanted to give this company my business. Was happy the manager surveyed the job so quickly and…read moresent a quote the next day. Scheduling the job was a different story. The first time the job was scheduled I got a call 40 min prior to the job stating the employee was not going to make it as she went to the hospital. I can understand that type of scenario, so I was patient and said we could reschedule. The person doing the scheduling kept telling me he would get back to me. It was only my calls to him (several) that we finally got the job rescheduled and confirmed. Guess what, they never showed. after a few calls that went to voicemail and emails that weren't answered I finally got someone on the phone that said they would find out what was going on and call me back. She did call me back and said they would have to reschedule - evidently the employee hadn't gotten a confirmation from the company to go ahead with the job (MISCOMMUNICATION within the company). They pleaded with me to reschedule, but there is no way I will give them my business. Unfortunately I can't recommend the work they do as they did not do the job.

Olivia's Cleaning Services - Move in/out cleaning

Olivia's Cleaning Services

(14 reviews)

I which I could give 0 star. Rude customer service and bad service!…read more It's definitely a lot more expensive compared to other cleaning services that I used in the area. For comparison, the first service they charged me $270, for other companies that I used before the cost was between $180-$220. The quality I got is very similar to what other companies provided. I gave a star for the flexibility as they were able to come within a day or two that I called. None of the ladies who came speaks English so the communications took time and also I think there might be miscommunications due to language barrier. I was explained the initial phone call of the services provided and I decided to do a regular cleaning instead of deep cleaning because I didn't need most of the services offered in the deep cleaning. They said for regular cleaning the they will dust off surface of furniture, an example I can share is that I have a cat tree in the master bedroom, they only dusted off the bottom of the tree and left the top undusted. I ended up paying $270 for the first time clean, and then I was not satisfied with some dirty spots that are pretty obviously seen on the wall, so I had to agree to pay $135 for them to come back and fix the wall, even though they said in their service agreement that the fix should be free if the customer is not satisfied with the clean. However, upon arrival, they changed the price from $135 to $180 on the spot because they say it will take at least one hour to clean the wall. At the end of the day, I paid $450 IN TOTAL for this clean. It was not even a deep clean. They didn't even clean the fridge or oven, which was fine because I didn't ask for a deep clean. The deep clean would cost a lot cheaper than $450. The deep clean had a discount of 30%, they could at least offer me a discount, but they didn't. I am disappointed that I paid $450 for a regular clean + a fix. I WILL NOT be a returning customer. They are a lot other cleaning services in the area with better price and service. I would definitely NOT recommend using Olivia's services.

Olivia's is incredibly reliable, trustworthy, and provides great cleaning. I have worked with…read moreKatherine and her team since March 2019, even across multiple moves. There has never once been a time they haven't shown up - something that's difficult to say these days - and they are consistently flexible when our schedule changes. They also periodically offer great deals on deep cleans or add-on services which are incredibly helpful for maintenance or ahead of hosting big events!

Boutique Haven Cleaners - homecleaning - Updated May 2026

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