Had these guys out to quote out my new construction for a geothermal heating system with in-floor radiant heat and an air handler for A/C. They also installed a heat recovery ventilator (HRV) which was requited due to the tight construction. Quality of work is top notch, the system (Carrier) does a wonderful job keeping my house warm in the winter, no matter how cold it is outside. Had a few problems with the heat pump but these guys stand behind their work and were always willing to come out and make things right. Their customer service is really what matters and makes them special! read more

I hired Bourque Mechanical Systems in 2022 to install mini splits in my house. From almost the beginning they haven't worked right. Every time I scheduled an appointment for a technician to come and evaluate and fix the problem (one room will get too cold while another room will not get cool enough) I was told "Try this setting, should work better." One time a technician "topped off" the coolant in the outdoor unit because "it seemed a little low." The last time they came out to "fix" it and do an annual cleaning they charged me $500 and did next to nothing. I complained and they only lowered the price to $350, again after doing next to nothing besides cleaning the filters. I can't understand why they are unwilling to do what it takes to fix the problem but I can no longer trust them. Four years now and still not working right. read more

Call them! A popular competitor wasn't able to schedule a visit with us for 36 hours but Bourque came within 2 hours. They fixed our boiler and got my family and I heat on a very cold winter day, were personable and professional. Their bill was very detailed so we could submit to insurance and their prices seemed reasonable. Highly recommend! read more

Have been with Bourque Mechanical since I bought my current home. Last year I needed to replace my very old boiler running in a steam radiator system. They had the most reasonable quote. The guys were great. It was a two day project, removal of the old boiler then the installation. New system is in, updated, and working great. Much more efficient than the old and I'm saving on my energy bill. Just came for my one year tune-up. read more

I called them to have two furnaces serviced and cleaned. They quoted me $375 over the phone and I said ok. When the tech came out he was rude and unprofessional. He went out and took a cigarette break and complained about the work. When he returned to the office they billed me $675. I spoke with someone at the office and they stated the charge was higher because he spent additional time cleaning out the furnaces. He left and said I was all set, when I went to turn the heat on once the weather started getting cold which was 3 weeks later the heat would not cut on. I called and spoke with the owner and he stated "it's hard to believe you haven't used the heat". I replied with I have not which was true, it has not been that cold outside to turn on the heat. They told me for him to come back out it will cost an additional $175. I would stay far away from the company. read more

Our AC died Thursday afternoon in 90+ weather. I left a message after they were closed, they called me back in the morning before they were open, and sent the nicest and most professional guys and had it fixed before noon. I cannot thank them enough, nor can I recommend them enough. We have used them before for routine maintenance of our furnace. They quickly replaced our hot water heater a few years ago, and now they really came through in a pinch. Thank you Bourque!!! read more

I've been using Bourque for years and they always do great work and the staff have always been wonderful. This past service, they went above and beyond to help me out with a boiler situation. They worked so hard! Also, as a single female, I've never felt talked down to or taken advantage of, in regards to cost or services. I can't recommend them highly enough! read more

I couldn't find a controller for my 6 year old furnace, so I gave Bourque a call. They're close to my home and responded right away. The technician's diagnosis was the same as mine and he spent about 45 minutes trying to make the wrong controller fit my furnace. He said he would not charge me for that mistake. Very friendly and experienced. Replacing a controller should not take more than 1 hour start to finish. It's actually a 20 minute job but the tech was good about checking to ensure everything was working properly. They had trouble finding the part and came back another day to install. I didn't mind the 100% markup on the controller as I know they have to make a profit. The bill was for 2 1/2 hours of labor. When I asked why, I was told someone had to go get the part. A small part like this can be overnighted much cheaper than this. I think $500 is too much for such a small job. read more

I have been with Bourque Mechanical since they started their business and have never been disappointed in their service. I find they are honest and have never tried to talk me into anything I did not need. Just had them put in a new furnace and from the the sale process which Shane explained thoroughly, to the installation, which was done by Jeff who is very qualified and careful! it was a complete professional and high quality job with no hassle. read more

From the fist call I was impressed with their professionalism Kyle our tech was friendly knowledgeable and thorough. We had him clean our furnace and boiler. Was very satisfied with their service read more

This company has been absolutely phenomenal each time we have used them. 2 years ago our air conditioner went in the middle of a heat wave. They came that day. The system was so old the part was hard to find. They did an excellent and were so professional and kind. Just today during a snowstorm, our heating system starting acting funny. The employee showed up about 3 hours later, which was great during. Snowstorm and I am sure a ton of emergencies. Again, our heating system is around 20+ years old. It ended up just needing a good clean out and tune up. The gentleman was so knowledge, friendly and just nice to talk to while he was working. It ended up being the same guy who worked on our air conditioning. When we need to replace our HVAC system, there is no company we want but them. We have recommended friends to them and they agree that this company is wonderful to work with. read more

Zero stars wold be more appropriate for this company. As background, I hired Bourque 17 years ago to install a new central A/C system in my home. At that time, one of their employees stole a valuable object from my attic. He admitted the theft and I gave the company another chance by continuing to use them for maintenance. Fast forward to 2018 when my mother, who is in her nineties, had one of her central air systems fail this past July, I recommended Bourque and they installed an expensive new system (over 7k). Two days ago, her second a/c system was making noise and not working properly and she called them to ask for assistance. She then called me to indicate the male individual who answered the phone said he didn't know when they could service her equipment. Since the temperature was in the high eighties, I called Bourque on her behalf. I simply asked when he thought someone could be dispatched to her home because of her advanced age and the heat, I was worried about her. This male employee began to scream and rant about how many calls they were getting, that this was the topper to receive a call from someone's daughter and that lots of customers are in their nineties. He also denied that he told my mother he didn't know when someone would service her unit. When I told him to stop screaming at me, he just laughed and said you just don't like it that I'm talking to you this way. To which, I said "You're right I don't like it and you are beyond unprofessional. No customer should be treated this way." He screamed more nonsense that I was the one yelling and then hung up the phone. Later, I called back to speak to the owner and the same nasty person answered the phone. He said the owner was on vacation until Wednesday and then snickered about how funny it all was and then said sarcastically: "Awww, you don't want to talk to me?" Needless to say, I left a message on the owners voice mail, but not surprisingly, I've heard nothing back. This company is atrocious and unprofessional at best. At worst, they employee thieves and crackpots who should not have any contact with customers nor be trusted in customers homes. AVOID this company at all cost! read more