Best experience I've ever had with a HVAC company. Prompt (same day appointment) fixed the problem…read moreand explained everything along the way. Guaranteed the work and very reasonable price. Highly highly recommended!

We were so happy we called Joe! We were so worried about having someone come out for an emergency…read moreplumbing job. The fee was better than what we expected Joe, was professional and would highly recommend him

Glamorgan installed my new AC and furnace this week. I chose them because of their good reviews and…read morebecause they ran all new intake and venting pipes all for about the same price as other quotes I got. Aaron and his crew did an outstanding job during the two day installation. There was a minor hiccup that Aaron diagnosed and fixed in about five minutes. They thoroughly cleaned up inside and outside after the work was done (a rare thing these days!). Aaron's attention to detail is second to none - leveling the AC unit (my previous one was never quite level), installing an easy shutoff switch, clean seam lines on ductwork. Nick, who was my first contact, was extremely helpful through the pre-installation process especially helping me find low cost financing. I highly recommend Glamorgan.

I had a partially clogged toilet. Two people came, decided I needed drain system vent…read morerepair/replacement. They did not check for clogs in the system. Took two guys four hours or so. Did the work, $1800.00 plus tax. Toilet flushed for about an hour or two then stopped working again. Called back, was told I needed a septic system vent-$3200.00 more, called a septic company, they came to the house, checked they system and told me I DID NOT need a vent for the system. So I called another plumber, he snaked the toilet, found a mineral buildup, cleaned it out, just over $200.00 and it has worked fine since. Called Glamorgan back, was told the owner would contact me. That was weeks ago-no longer expecting a call. The work to replace the vent was probably done OK, kind of pricey, the follow up was not OK. I also had asked for a couple quotes on other things while they were at my home. Glamorgan was just about twice the price of others I later checked with. The plumbers were pleasant, did leave a huge mess, and arrived on time. The work was expensive, did not solve the problem, and the owner never tried to contact me. I suspect they really do not like to be told they made a mistake plus they charge more than others in the area. Bottom line is-I will not use them again or recommend them to others. Buyer beware, try and get a second estimate or talk to others that have used them. My experience was not good and I did not like being talked down to when I pointed out they did not fix my problem.

Took forever to schedule and finally show up and do poor work and are over priced...DEFINITELY…read moreWOULD NOT RECOMMEND!!

Took them 3 weeks to get back to us with a QUOTE for Central AC and they took another 2 weeks to…read moreschedule the install. It wasn't until after they were almost done with the installation that we were told that we would need a wire run by a certified electrician. Now we'll be behind even more so while we rush to find an electrician. Oh, and while they were installing the AC, whoever the tech was used my brand new mop without asking and didn't even properly clean the floors! Will never recommend them or request for their services again.

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

This was our 2nd time calling the Tibbitts crew. First was for a water issue from our central air…read moreunit, this time it was for the external part of our air conditioner... which of course happened to break during the hottest stretch of the year... in the middle of hosting 3 parties.... when we had guests coming to stay. Both times the Tibbitts team was extremely quick in responding and fast, yet thorough in fixing the issues. We contacted them one evening last week with a request for assistance and the next morning Tate arrived like an HVAC superhero! He and his apprentice were on time, polite, courteous, professional, efficient, and answered all questions with ease. Within 2 minutes of hearing details of our issues, Tate pretty much knew what the problem was, and within 10 minutes, he replaced the broken piece & had our air up & running again. I expected a huge fee for such fast (emergency) service, but his prices are very reasonable. If you're in the area, use Tibbitts Heating & Cooling & you won't be disappointed!

Tate Tibbitts is amazing! He has helped us out of several emergency situations. He is always very…read morequick to respond, courteous and professional in his demeanor, extremely competent in assessing the situation and fixing it, and reasonable in pricing. No matter whether the problem is big or small, we would not call anyone else for our HVAC issues. We have recommended him several times to friends, and they have never been disappointed.

Randy was quick to respond, professional and even showed up early to our appointment. His price was…read morefair and he did a thorough job cleaning our system. Even went the extra mile to replace our filter and point out a leak from corrosion that went unnoticed. Great job!

From the owner: We're a new company starting up in the capital region providing quality work at affordable costs…read more Free estimates