Here is the second part of my review! The companies response to my 1st review is almost true. My…read morebudget had nothing to do with this. It is poor quality work with a poorly managed company. They lie. When I called to discuss the fact that my faucet was about to fall off, I was told that they had no record of being at my house until I provided pictures of their vehicles in my driveway. Lesson learned.

Gave me a price upfront which was great. Got back to me within a few hours of requesting service…read more Would consider for future projects

The technician was prompt, reasonably priced and very knowledgeable in all aspects of the process,…read more I would recommend pepicellis in a heart beat!

From the owner: Pepicelli's Ice Air & Water offers professional HVAC and refrigeration services for residential and…read morecommercial properties in Duanesburg. Whether you need a full system installation for new construction, a replacement unit properly sized for your space, or expert repair when something goes wrong, our team focuses on delivering comfort and dependable operation. Free estimates help you understand your options before moving forward.

Wonderful person, fair and honest. Ryan (the homer)did job without "dragging his feet" which I…read moreexperienced from previous "professionals" who charged per hour. Ryan is fast and good at what he does. I will hire him again. I recommend Novaks Plumbing to all!

Ryan (owner) was professional and responsive. Showed up on time. The cost was fair and the work…read morewas done well and in a timely manner. He made sure to cover the cabinets and floor to avoid damaging them. And he cleaned up the area after he left. Highly recommend Novack Plumbing. Grasshopper quoted me a $1,000.00 more for the same job. Support small businesses. Corporate businesses have too much overhead which the customer is left paying for.

We hired Muller's to do a sewer line inspection for a home we were purchasing. they did a good job…read moreand gave us the video. it was in a format that was not usable by anyone involved. however, the written report was fine for our purpose. The inspection revealed an improperly installed band that joined two different kinds of pipe. I requested a quote to do the repair as we needed to know right away for the home inspection if the cost would exceed $2,000. I was told by the inspector to contact the office directly for the quote. After 3 unreturned calls, I gave up and asked my realtor to give them a call. same result. No callback. she finally reached them but was never able to get a response. I cannot recommend this company. very poor treatment of a paying customer.

DO NOT USE THIS COMPANY---THE WORSE !!! they did a job for…read moreme that I now have to have completely redone- I have excessive floor rot from a slow leak that has to be repaired all because they did not do their job correctly . They told me you can't install a tub incorrectly!!! oh yes you can and they did . They didn't support the Fiberglas tub correctly and it cracked!!! They do not stand behind their horrible work and are flabbergasted when you tell them they did it incorrectly!!! please do yourself a favor and SKIP these horrible people.

I have been doing business with NEPS for around 5 years. Rob has always been my technician and…read morerequested person for the job. From water tank leaks/replacement, furnace / AC issues, water softener installs he is my go to. He is thorough with his troubleshooting understanding root cause before replacing parts. He always explains everything that he is doing and where the issue is. As a female, i appreciate that he doesn't talk down to me which many repair companies do on repair calls. Rob is also very cost conscious for the consumer. He tries to do the fix as affordable as possible without compromising quality. I've never had a call back for the same work. He is honest and trustworthy. Right now, I have a furnace that is on its last leg. He has repaired it in hopes that it makes it to a point where costs come down for me. Not many companies would continue to do that, but Rob does. Highly recommend him for all of your HVAC needs!

These guys just want your money. I had an issue with my furnace (it sometimes won't start…read moreautomatically and I have to turn it off/on to start it). The guy showed up, didn't find anything wrong, charged me $250 and offered to install a new furnace for $12,000. An hour later I got an estimate from a different company and it was $4,000 to install a new furnace. Run away from these guys.

I had a New Electric Hot Water heater installed today. Dani and Justin were consummate…read moreprofessionals. When you call Empire plumbing you get a live person. You are told a time and date for an estimate. They stay in touch by text if there are changes. On the day they are to arrive they remind you of the appointment. They are clean and neat in their work and willing to answer all your questions. I cannot say enough good things about this company and their Technicians.

Empire plumbing was not so good. I won't have them back for any future work and cannot recommend…read more I called to get an estimate, after doing extensive research on my issue/problem. The work I was requesting was an exact match for a job pictured on their website in the gallery of photos and in the 'before and after' section. I had spoken to another company and received a verbal estimate prior to calling empire. I asked for an estimate for a well pressure tank replacement, and knew that includes the pressure switch and T "pack". Was told that there would be a $90 dollar "dispatch/estimate" fee and they could fit me in at the end of the week. I questioned why I needed to pay for an estimate when I knew the exact problem, and solution and offered to send pictures of the job. I also mentioned it was close to the same exact thing (job) shown on their website. The office person explained that every job is different and they, the technician/plumber, needed to put eyes on it for any quote and that costs the fee. I had also asked if I went ahead with the work, would the estimate fee be applied to the work, and I was shocked to hear the response of no.I thought it was strange but scheduled the visit, because I basically didn't have water and I already had one other quote. I was told the tech would be there between 730-830 on the day at the end of the week. I asked if they would call before arrival and was told yes. The following day, it didn't sit right with me that I was paying for an estimate when i knew exactly what I needed, so I called back to ask. I also asked if the tech would be bringing the parts (new tank) with him so he would come prepared in order to reduce the time spent if I went ahead with the work. Keep in mind, my house would have no water during the installation / tank replacement. I also asked what brand tank they use. The person that I spoke with was the same that booked my appointment, She said she would ask both questions and get back to me. she didn't call back the next day, so I gave it until the following day which was the day before the appointment. She said they couldn't waive the estimate fee but if I went with the work and since I was a new customer, they could try to do something. I woke up on the morning of the appointment, earlier than I normally do for work, had the area all cleaned and cleared the night prior and put my pets away close to their arrival time. I had gotten a text at 1 in the morning saying they were on their way? Time was ticking and 730 passed. I got a call from the office saying the tech was sent on an emergency call and so my appointment was bumped back to 10-12 arrival now, instead of the 730-830. So I immediately asked? I won't have to pay for the estimate, right? Being that my appointment got post-poned, I already knew the job, and that I had taken time off from work and had pets for this appointment that was made and confirmed early in the week. She agreed that if I went with them for the job, then they would ask the tech to waive the estimate fee. I got a text at 1053 saying 'on the way' and so I started getting ready again, for the 11-12 arrival. After 45 mins, still no arrival so I called the office. I figured that the text saying on the way, meant they were on the way, or close. I was told they were coming from previous job in Hudson. Okay fine but Hudson is 45 mins from where I live and it had been close to an hour since I got the text. Text was at 10:53 am saying on way. I called into office around 1135. They showed up at 12:17, 1 hour and 24 minutes after the "on the way" text AND late past the arrival window time for the 2nd time after the original postponement. The tech apologized and explained he worked the overnight shift the night before and explained why I got the "on the way" text the night before at 1 am. He had clicked the wrong job the night before. Okay fine. Mistakes happen. I wanted to give the benefit of the doubt and start fresh & positive. I explained symptoms and immediately said he didn't need to see it (examples or symptoms) that he would go to truck to write estimate. Came back a short time later with a fixed price. The price was high and wasn't based on hours of labor, and instead was a "fixed price" based on the job. Now that is exactly what I asked for over the phone and the office said they spoke to plumber, office manager, and owner and to tell me they can't do that. Strike 2 or 3 or 4... I had no water, I asked what tank brand they use and he said it varies they couldn't tell me. I had them do the work and it took many many hours, but not of work, of mostly waiting & standing around. They left and left me with 3 new problems. I pointed out the one I saw during the "checkout" and he said he didn't work there or touch that so it wasn't part of the work or responsibility and it absolutely 100% was. I wasted a day off from work and spent hard earned money and am unsatisfied. The next day, no hot water.

Best experience I've ever had with a HVAC company. Prompt (same day appointment) fixed the problem…read moreand explained everything along the way. Guaranteed the work and very reasonable price. Highly highly recommended!

We were so happy we called Joe! We were so worried about having someone come out for an emergency…read moreplumbing job. The fee was better than what we expected Joe, was professional and would highly recommend him