I had a basement flooding in my basement on Sept 8 midnight and I found it out the next day, my…read morebasement was 15 inches in water. On Sept 12, Tom came in and fixed the discharge pipe and rerouted the whole pipe system for me. He was very careful, skilled, and explained to me in great details why my flooding happened and how it should be fixed. I was highly pleased with Tom and his company and I wish I could have had him service my plumbing in the past years when I ran wildly for an excellent plumber. Now I have found one finally - Empire State Plumbing and Tom , and his team. Thank you very very much Tom, for you excellence. Oh, forgot to mention, for the same 2.3 hours work, I was charged way much more in the past. Tom had a very good rate and the total amount he billed was very satisfactory. I saved a lot and I will stick to this company for ever. Philip Yin from Loudonville

Empire plumbing was not so good. I won't have them back for any future work and cannot recommend…read more I called to get an estimate, after doing extensive research on my issue/problem. The work I was requesting was an exact match for a job pictured on their website in the gallery of photos and in the 'before and after' section. I had spoken to another company and received a verbal estimate prior to calling empire. I asked for an estimate for a well pressure tank replacement, and knew that includes the pressure switch and T "pack". Was told that there would be a $90 dollar "dispatch/estimate" fee and they could fit me in at the end of the week. I questioned why I needed to pay for an estimate when I knew the exact problem, and solution and offered to send pictures of the job. I also mentioned it was close to the same exact thing (job) shown on their website. The office person explained that every job is different and they, the technician/plumber, needed to put eyes on it for any quote and that costs the fee. I had also asked if I went ahead with the work, would the estimate fee be applied to the work, and I was shocked to hear the response of no.I thought it was strange but scheduled the visit, because I basically didn't have water and I already had one other quote. I was told the tech would be there between 730-830 on the day at the end of the week. I asked if they would call before arrival and was told yes. The following day, it didn't sit right with me that I was paying for an estimate when i knew exactly what I needed, so I called back to ask. I also asked if the tech would be bringing the parts (new tank) with him so he would come prepared in order to reduce the time spent if I went ahead with the work. Keep in mind, my house would have no water during the installation / tank replacement. I also asked what brand tank they use. The person that I spoke with was the same that booked my appointment, She said she would ask both questions and get back to me. she didn't call back the next day, so I gave it until the following day which was the day before the appointment. She said they couldn't waive the estimate fee but if I went with the work and since I was a new customer, they could try to do something. I woke up on the morning of the appointment, earlier than I normally do for work, had the area all cleaned and cleared the night prior and put my pets away close to their arrival time. I had gotten a text at 1 in the morning saying they were on their way? Time was ticking and 730 passed. I got a call from the office saying the tech was sent on an emergency call and so my appointment was bumped back to 10-12 arrival now, instead of the 730-830. So I immediately asked? I won't have to pay for the estimate, right? Being that my appointment got post-poned, I already knew the job, and that I had taken time off from work and had pets for this appointment that was made and confirmed early in the week. She agreed that if I went with them for the job, then they would ask the tech to waive the estimate fee. I got a text at 1053 saying 'on the way' and so I started getting ready again, for the 11-12 arrival. After 45 mins, still no arrival so I called the office. I figured that the text saying on the way, meant they were on the way, or close. I was told they were coming from previous job in Hudson. Okay fine but Hudson is 45 mins from where I live and it had been close to an hour since I got the text. Text was at 10:53 am saying on way. I called into office around 1135. They showed up at 12:17, 1 hour and 24 minutes after the "on the way" text AND late past the arrival window time for the 2nd time after the original postponement. The tech apologized and explained he worked the overnight shift the night before and explained why I got the "on the way" text the night before at 1 am. He had clicked the wrong job the night before. Okay fine. Mistakes happen. I wanted to give the benefit of the doubt and start fresh & positive. I explained symptoms and immediately said he didn't need to see it (examples or symptoms) that he would go to truck to write estimate. Came back a short time later with a fixed price. The price was high and wasn't based on hours of labor, and instead was a "fixed price" based on the job. Now that is exactly what I asked for over the phone and the office said they spoke to plumber, office manager, and owner and to tell me they can't do that. Strike 2 or 3 or 4... I had no water, I asked what tank brand they use and he said it varies they couldn't tell me. I had them do the work and it took many many hours, but not of work, of mostly waiting & standing around. They left and left me with 3 new problems. I pointed out the one I saw during the "checkout" and he said he didn't work there or touch that so it wasn't part of the work or responsibility and it absolutely 100% was. I wasted a day off from work and spent hard earned money and am unsatisfied. The next day, no hot water.

We had a furnace that was over 20 years old. Appolo replaced it with a more efficient model that…read morequalified for a rebate from National Grid in a very timely manner. We were very impressed with customer service and installers.

The only positive thing I can say about my experience with Appolo Heating is they sent a service…read moreman out the same day. Three years ago i replaced my Carrier Air conditioner (which worked great for 25 years without repairs.) with a Lenox furnace and a 5 ton Lenox Central Air conditioner for $13,000. Two days ago, my Lenox Central Air stopped throwing cold air. I called Appolo, since I bought it from them, realizing it was under warranty for 5 years.I was told by the repairman that there was no coolant in the system and I would be charged to diagnose where the leak was. He informed me the pin hole was in the evaporator coil and would need to be replaced. I was told I had to pay for today's charge and would be notified with the total amount for repairs. My charge for the technician to come and diagnose the issue was around $500 (no repairs included).y I shared the price with some friends only to discover how ridiculous the price was. This company wanted to charge over $3000 in addition to repair my unit. The warranty did not cover any labor and would not cover the $3000 part because I did not have the annual cleaning. BEWARE of Appolo Heating. Their labor costs are insane and there isn't any support for the customer. I will NEVER do business with this company again nor will any of my friends and family. Jerry C.

Did not know the problem, but my toilet would not flush anymore. Yet my tub and kitchen sink were…read moredraining all right too. They came down to check it out and see what needed to be done. I had allready used a plunger and an auger to free it, but it appeared to be further down than just the toilet. So they took the toilet off the base and checked that out, which I also checked out, and the line was frozen. That could be very possible that had something in the line that was blocking it from going out. They said they could try to work on that but it would be very expensive, so I declined in knowing Spring would be here eventually and possible get and opportunity to free it then. Beside the fact, that since winter will be here for a while it would probably freeze up again and the cost would not be worth it in this time period. In the meantime I am using a potty seat for the disabled and have a portable septic tank to empty the pail into which is working out fine now in the meantime until spring comes. But my kitchen and bath water are going down freely, so of no major concern right now.

They came the next day to repair a problem we were having with a power flush toilet. Two…read moretechnicians arrived and dealt with the problem efficiently. It was a one man job than only took about 30 minutes. I'd give them 5 stars except for the price, which was not unreasonable for the time spent. I assume I was paying for both technicians when it was a job for only one. I will use this company again, though.

Monday Gas Hot…read moreWater Heater broke. Tank was leaking from bottom. It was 10 years old which is typical expectancy I learned. Front of tank had label from All Star, the company that installed it. 9:00 am I called and was told the company was now part of Reimer. A technician would come to assess tank. He would call first to arrange a time. 11:30 am Tech arrived and introduced himself. Nicholas said tank needed to be replaced. He presented options. We decided to replace it with same model. Nicholas said he would be back to install it this afternoon. 2:30-4:15 pm Nicholas returns and installs new unit. Wow! So pleased to have new rank installed on same day! The company prides itself on meeting customer needs and service. And they deliver! Excellent communications from Reimer staff throughout the day. Invoices which itemized work to be completed etc. were emailed before installation. Nicholas who did installation was excellent at explaining the initial problem, the options for replacement available, and progress during installation. He was courteous, experienced, knowledgeable, and an asset to the company. Based on our experience today, we highly recommend Reimer. Plus: There was no surcharge for using a credit card.

Terrible decision to call knowing they haveno idea what they are doing. The manager Justin is like…read morea little boy running around with his head cut off. Very disrespectful and has no idea what he's doing. He's only been a plumber for 5 years lol

Had a maintenance check done of A/C unit. Dale called ahead before arriving. Arrived as planned…read more Cleaned out unit & changed filter. Checked indoor & outdoor components. Very pleasant & knowledgeable. Answered my questions. Great experience.

I can't win with this place. I got a call about are yearly service on the furnace, mind you they…read morejust did the Heat pump service/ are thermostat was not working. Tech comes out to check thermostat issue and is not sure why it is not working but said he will order a new one( this would be are third thermostat in 6 years). I get a call telling me the Tech will come out and do are winter service in June and replace the thermostat. They no-showed me twice, after receiving the text and call that tech is on his way. Got no/showed twice. I got another call about the thermostat and the winter service being done. Tech shows up, knows nothing about the thermostat but is here for the winter service( mind you I have been using vacation time for all these no-show appts) Adam the tech went to the basement to start working. After a few I can hear him having a spirited conversation with someone. One hour later he comes upstairs to tell me he cannot service are furnace because the previous tech from last year stripped some sorta nozzle and put equipment in, incorrectly. Which makes sense because the house smelled like oil for a day or two. A week ago I get a call about coming out to replace and fix what was broken last year. I ask for Adam the tech that went into detail with me about what all was done wrong. I asked the phone rep for Adam since he seems to know what he is doing. I'm told she will check his schedule and get back with you. Fast forward to today, I get a call that the tech is in his way, I am at work and the wife is a teacher, off for the summer, she is shopping and about 30 minutes away from the house. I ask the phone rep can I call you back to make sure the wife can get home. I'll call the number I was told to call and go to a phone center, which is of no help. I have four more years on this contract and will not do business with Roland J Down. The reason I used them was a family recommendation.

Sewer in our Albany house backed up late on a Sunday night, we were able to reach him on the phone…read moreand he promised to be by the next morning (we couldn't reach any other plumbers despite claims that they were 24/7). He was here first thing in the morning (texting us to update his status), he diagnosed the problem in a few minutes then was able to use a few simple tools to get the system running again. His price was extremely reasonable and we were very pleased with his work. We'll definitely be using him again if we have further problems.

Was in a pinch and needed a plumber ASAP. Called Lew and he showed up the next morning at my…read moremother's house to help out w/ a clogged drain. He was prompt and professional. I would definitely use him again.

I had a plumbing problem and Wayne's Plumbing Service came out to my house and assessed the…read moresituation. Not only assessed the situation, they went above and beyond to contact the town of Bethlehem where I live, to resolve the water issue and thanks to Wayne's Plumbing Service, my issue was resolved and saved me thousands of dollars and time. I would recommend this company to any family, friends, or consumers out there that are having plumbing issues. This is a company that I will be calling back again incase anything else may go wrong. Thank you again to Wayne's company, I appreciate your time and effort that it took to solve my plumbing issues. Wish you the best! Thank you, Norman Young

These "professionals" TRIED to pull one over on my parents. They're in their 70s and need a little…read morehelp doing some things they can't do as efficiently. They called this place and they totally wanted to overcharge, like BIG TIME! It was criminal. Thankfully, my Dad is cantankerous, pretty wise to bullshit and not shy calling it out. Well, he sent these robbers packing.