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    1.0 (1 review)
    Closed 4:00 pm - 9:00 PM

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    8 years ago

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    Equinox Great Neck - Inside

    Equinox Great Neck

    3.3(76 reviews)
    1.7 mi
    $$$$

    i love equinox and all its amenities! i want to start off with how every detail mattered here for…read morethe staff- they care. always greeting you with a smile, they are ready to help and be there for anything. this gym is such a difference from planet fitness or any lower gyms- and you feel it when you walk in. (you smell it too- it smells SO much better here than PF, it smells there)

    I have been a member of Equinox Great Neck for years, but I am leaving because the billing issues…read morehave become so serious that keeping a credit card on file feels financially unsafe. In my experience, charges can appear without clear notice or explanation, and resolving them can be frustrating. If you have ever purchased a private fitness training package or Pilates package, I strongly recommend keeping your own detailed record of the number of sessions remaining, cancellations, and any communication with trainers or the front desk. I have experienced mistaken charges related to private lessons, including charges that appeared to be connected to incorrect input by instructors or confusion around remaining sessions. Illnesses and unexpected situations can happen, but I found that the billing process does not always handle these situations carefully, and late cancellation or full-course charges may still appear unexpectedly. Another issue is the high turnover of private trainers and Pilates instructors. Customers can easily end up dealing with a new trainer or front desk staff who may not know the full history, especially if the prior trainer involved in the mistaken charge has already left the company. This makes it very difficult to resolve billing issues afterward. Overall, the billing and session-tracking process feels disorganized. I recommend that customers monitor their credit card statements closely, ask for written confirmation of all package balances and cancellations, and be very cautious about relying on the club's internal records alone.

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    Equinox Great Neck - Amazing spa! Ask for Sandra, she is incredible!

    Amazing spa! Ask for Sandra, she is incredible!

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    Bounce - gymnastics - Updated May 2026

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