Since moving to Lodi Township 42 years ago, we have only had occasional need for products or…read moreservices from Diuble, but each occasion has been satisfactory. Last week, Brenda and Todd each provided such prompt and competent service they deserve special recognition. I spoke to Brenda mid-afternoon on Thursday, May 12, describing a problem with our riding lawn mower (worked perfectly all of last season and started easily the day before I called but when I tried to release the brake, the engine would die).  I suspected the interlock requiring the brake to be set. Not only did Brenda accurately relay to Todd my description (which became obvious when speaking with Todd the next day}, she said she could have the unit picked up the next day, Friday May 13.  Based on prior experience of how busy businesses like Diuble's are in the spring, I had expected a couple weeks delay just for you to pick it up. She also said she would ask the technician to at least quickly check the unit in an attempt to identify the problem. We did not hear or see the truck and trailer arrive.  The first thing we heard was a loud backfire from the unit.  By the time I could greet Todd, he had diagnosed and repaired the problem which was no mean feat.  A splice of wires I had made years ago to bypass the interlock otherwise requiring someone to be on the seat to engage the blades  or transmission had loosened enough to not make contact.   However, the splice was concealed by tape which therefore appeared perfectly fine. But "Detective Todd" was not deceived by appearances and quickly found the problem. So instead of needing to retain a lawn service for a month (which I expected to be the case when the problem occurred},  I mowed our lawn later Friday afternoon, less than 24 hours after first speaking to Brenda !!!!!!!!! Our thanks to everyone at Diuble Equipment, but especially Brenda and Todd. Perry and Denise Kantner

This is a very good dealership. The employees are very helpful and fair. If parts are out of…read morestock they will get them fast and they are correct for the application. I deal with them for all equipment needs.

Went over and beyond to make sure the lawnmower was fit for me. The salesmen brought the lawnmower…read moreout of the showroom for me to test drive.

They're really nice when you're buying something, but the service area needs some serious help. I…read moredropped off my mower over a month ago and I can't get a straight answer on the status. ...Waiting on hold, being sent to voicemail, promises for returned calls that aren't fulfilled. It's very frustrating (especially for a mower still under warranty so there's not a lot of choice for service providers). I wish I would have purchased my mower elsewhere.

I have been looking at purchasing a spartan zero turn mower. R&A was very response and answers all…read moremy questions over text ( I never called). I drive over an hour to get look at a spartan mower. Overall the experience was great. They took the time to explain everything to me never felt pressured to buy a bigger model. I felt they were strictly giving the information I needed so that I could make an informed decision. Price was the best I found around. I added a few small upgrades at a super reasonable price. All the staff I met were very polite. The other shoppers that stopped while I was there seemed very happy with their service as well. I never thought I would come back after my purchase just because of the drive but I think I was wrong. This place is definitely a great mom and pop shop that I wish we had in my home town.

Had a Black & Decker NaviGator Saw that I could not use due to the locking pin not activating. Even…read morethough I had read & followed the directions, I was still stumped. After using the bet to search for a repair center, came upon this small, independent shop. I always use "local" when I can and try to stay away from the huge, big box companies. Took this saw to them & within 15 minutes, Len had the saw repaired plus he patiently answered all my questions. When i asked what the charge was, he stated that there would be "no charge" as he also learned about my saw. This would help him should he ever encounter this item/problem again. I have a 2 lawn mowers & 1 snow blower needing repair & this "local" company WILL be getting all my business in the future. I thank the owner for hiring a great staff of people & for running a fantastic company. You have made a lifelong customer !!

Had been a customer for years. They had always done great. They had some issues in 2024 and I…read morediscussed it with them and they assured me it was going to be smoother in 2025 so I trusted them with my equipment. Big Mistake. They have had my equipment for over 3 weeks and it has not even been started!Meanwhile my zero turn is out in the weather which it NEVER had been. I won't give them another chance.

I own a small lawn care business and i called to see if they had mower blades in stock to pick up…read more The guy in parts told me he needed exact model number of the blade or exact serial number of the mower to see if they could find the correct blade. I gave him my exact mower (Scag tiger cat 2 52") and the exact length of blade as well as the bore hole size. He still could not tell me if they had it. Guy was very condescending and dismissive. I then called superior saw in mason and asked if they had blades for a scag tiger cat 2 52" and he said let me check... then checked and said they had plenty. They didnt need exact serial numbers of anything. Far better customer service. I'll drive 20 minutes out of my way to for their customer service and parts.

Honest, knowledgeable, dependable, straight talk, reasonable prices and excellent customer service…read moreare what I've experienced at Keene's. Virtues like these are why I will drive farther to do business here. I wish there were more businesses operated with these same principles. I've sent friends and family to Keene's with confidence.

I make the choice to drive an extra hour each way for Keene's impeccable Service. A well stocked…read morestore and an informed crew ready to help. Straight Forward and Stand behind their work. THANK YOU KEENE'S