Since moving to Lodi Township 42 years ago, we have only had occasional need for products or services from Diuble, but each occasion has been satisfactory. Last week, Brenda and Todd each provided such prompt and competent service they deserve special recognition.
I spoke to Brenda mid-afternoon on Thursday, May 12, describing a problem with our riding lawn mower (worked perfectly all of last season and started easily the day before I called but when I tried to release the brake, the engine would die). I suspected the interlock requiring the brake to be set.
Not only did Brenda accurately relay to Todd my description (which became obvious when speaking with Todd the next day}, she said she could have the unit picked up the next day, Friday May 13. Based on prior experience of how busy businesses like Diuble's are in the spring, I had expected a couple weeks delay just for you to pick it up. She also said she would ask the technician to at least quickly check the unit in an attempt to identify the problem.
We did not hear or see the truck and trailer arrive. The first thing we heard was a loud backfire from the unit. By the time I could greet Todd, he had diagnosed and repaired the problem which was no mean feat. A splice of wires I had made years ago to bypass the interlock otherwise requiring someone to be on the seat to engage the blades or transmission had loosened enough to not make contact. However, the splice was concealed by tape which therefore appeared perfectly fine. But "Detective Todd" was not deceived by appearances and quickly found the problem.
So instead of needing to retain a lawn service for a month (which I expected to be the case when the problem occurred}, I mowed our lawn later Friday afternoon, less than 24 hours after first speaking to Brenda !!!!!!!!!
Our thanks to everyone at Diuble Equipment, but especially Brenda and Todd.
Perry and Denise Kantner read more