They ruined several of my shirts:
I brought them thirty shirts to be laundered and pressed. When I picked them up, only half were properly pressed, and some looked damaged, so I brought fifteen shirts back to them so they could redo them and see what they could do about the damaged ones. When I picked up the ones they redid, some still weren't pressed correctly, some had new/further damage, and nothing had been done about the previously damaged ones. The final damage was: five shirts (all black) ruined due to how they pressed the collars, and four shirts (all white) with yellow stains on the collars. They did refund me the laundering charges, but they didn't repay me for what they ruined; the owner flat-out denied that they were ruined.
When people bring you their laundry, that's often because they don't have the time to bother with it themselves; they bring it to a professional, expecting professional results. Boulder Cleaners is anything but professional; they don't even own up to their mistakes. read more