MANAGEMENT SPOT CHECK YOUR STAFF - THIS IS THE REASON YOU ARE LOSING REVENUE
My partner and I attended this store earlier today. I'd like to think that we are valued customers as we've purchase from this store regularlyl. We've never spent less than $300 on items for our home.
However, during Covid19 you'd like to think that employees would be excited to have customers walk through their doors as this is not only good for staff morale but also for the company's revenue. However and unfortunately, this did not happen to us today. The store had no more customers than there were available staff to look after each and every customer but yet we were ignored. There were no more than four customers including myself and my girlfriend in the store. We had to wait 12 minutes at the till to be served as the other staff look at the 3 people in line the available staff wandered up and down the aisles as if they were too busy. Then when it was finally our turn at the till we get abruptly asked by the clerk behind the counter what's our email there was no reasoning in her ask as to why. There was no hello Thank you for shopping with us today, did you find everything you were looking for, did anyone help you!
Management should attend the store on the offbeat as it appears even by several previous reviews on Yelp and also on Google that the staff attitude is that of 'I couldn't care less about you' customer attitude.
The sales staff are the forefront of your business. It appears that Canadians are losing the skills to be polite and welcoming.
We will not shop at Bouclair going forward! Why would you pay to not be welcomed ?! read more