I was able to walk right up on a Sunday afternoon in December and order a day bed with covering. This rental came with towels for 4 people. It was just over $100 for the day. In advance I wish I had inquired about closing time, as it was 5pm. Service was efficient and helpful. read more

Boucher Brothers - Beaches Near Me - Miami Beach, Florida

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I asked for 2 chairs and 1 umbrella. She hit my card for 2 and 2. I pointed the issue out. She said they didn't have the ability to adjust, refund or credit. Seems like that is a pretty standard operational necessity. Felt scammy as she smiled it off. read more

We were renting a chairs and umbrellas at the beach, the assistant Richard from the Boucher Brother disrespected me in a way that my husband had to intervene. I asked him if it was possible to get the chairs and umbrella closer to the water as the sand was extremely hot. He said "what? Do you want me to carried you too" to what I said no, I was just asking, then he proceeded to make another stupid comment "why don't you rent a taxi better" his comments were in such a disgusting and pathetic way that my husband had to intervene and say that he should stop it and that it was not funny at all. Then my husband asked for his name and he said" I am not giving you my name" after that I asked Bernard to continue helping us. He is an absolute disgrace to this business as I asked myself how badly he treats women, that he did not care my husband was with me. Ladies, be aware and don't let Richard disrespect you!! read more

I called Boucher Brothers first and we're just giving Clear directions to their set up on the beach. Also suggestion as to where to park which was very helpful. When we arrived, the process for renting two chaises and an umbrella was very quick and we were set up on the beach within minutes. As a first time visitor to South Beach, Miami it was great to have shade and a comfortable place to sit on the beach. read more

Boucher Brothers - Padded Chaise Lounges and Umbrella - Beaches Near Me - Miami Beach, Florida

I rented two lounge chairs and an umbrella during the air and sea show. I walked up to get lunch with my son and when I came back they rented my spot to someone else. I had to go back and forth with them to get my spot back, I even took a picture of the tag they give you so your spot is reserved. They cut the tag off, while I was going back and forth with them another guy walked by and said they did the same thing to him. Scam! read more

What good prices and service. They definitely keep you comfy and shaded at the beach. When you go to Hollywood beach stop by the stand in front of famous Nicks Bar and Grill and you will definitely be taking care of by Mauricio or George. This is located only a couple of stores from Margaritaville and the concert stage. Have fun in the sun!! read more

Boucher Brothers - Stand - Beaches Near Me - Miami Beach, Florida

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Scammmers. If you opt out of the tip, they still charge you 20% tip. When confronting the employee he said that it is mandatory and can't opt out. read more

Misunderstanding. These guys are good. The beach visitors can be manipulative. Thank you for great service.

Better oversight of employees, It seems they have a problem knowing the cost of umbrellas at The Marriott Beach Towers timeshare policy. I was surprised when they tried to charge double the cost of what we were quoted by Marriott. It was not a misunderstanding It was stated to us 3 times especially when we were paying in cash. The beach was beautiful and we did have a wonderful time. Here is a picture of our neighbors who shared the beach with us. I was unable to start a conversation with them because we didn't want to disturb them they were sleeping most of the time. read more

Boucher Brothers - Our neighbors next to us on the Beach - Beaches Near Me - Miami Beach, Florida

Since we're staying at the Esmé Hotel, 2 chairs plus towels are supposed to be included at the 14th St location; however, it's $20 for the umbrella rental. When we arrived on Sunday, February 27, there were NO towels, but they did have chair covers available. Once the towels arrived within an hour or two, we requested them. I do have to admit Anthony C. & Justin B. provided 5 star service; however they need to be given the tools to do their job, i.e. chair covers and towels. They were beyond attentive and helpful, checking on us every so often. We even felt safe leaving our belongings to take a dip in the ocean. Today, Tuesday, March 1, we arrived around 11am and it wasn't even half as busy as Sunday was, but again NO towels available and NO chair covers. The service was not as good as Sunday either. There is one worker running around like crazy helping people while 2 people work in the stand, one of whom has been on his cellphone since we arrived. He said his coworker didn't show up for work today. All in all, highly recommend them for a comfortable beach experience though! read more

Boucher Brothers - Beaches Near Me - Miami Beach, Florida

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Young attendant Derrick Michaels was soo attentive and nice. He was also picking up trash after guests. Really nice young man and service!

Andrew and Q were amazing!! They were very attentive and there when needed! They were the good energy that was needed this day, their positive attitudes and great customer service is the reason this area is always so packed! Their services did not go unappreciated. read more

Two lounge chairs were included with our resort fee at the Tony Hotel, otherwise I would never rent from this company. The loungers are set far away from the ocean, and you're not allowed to move them past the front row (closest to the ocean). Even the front row is set far back and doesn't have a good view of the ocean. If you want a view, you have to pay $100 for a day bed. Day beds are about 15 feet in front of the first row. I called their office and asked why customers are unable to move the chairs themselves closer to the ocean. Their reasoning, according to one manager, is that if one person moves a chairs closer, everyone will request the same. I completely understand not wanting to overwork the attendants, but if a customer moves a chair him/herself, that shouldn't be an issue. At the very least, place all rows of loungers closer to the days beds and thus closer to the ocean. People don't spend their hard-earned money to come on vacation for views of the sand. The company is also not consistent with its purported "rules"--it seems to depend on the attendants working on a given day. I stayed at the same hotel in January of this year and the Boucher Brothers' attendants didn't care if folks moved their loungers closer. And can you even believe there wasn't mass chaos and that most people didn't even move their chairs? Shocking. I understand the need for rules and policies; dumb rules, I do not. Let the attendants use common sense. Let customers enjoy the beach. Keep the corporate nonsense out of it. read more

Boucher Brothers - Sitting in the 2nd row of loungers with a view of the sand. About 30 ft (or more) in front of me are the day beds, $100/day. - Beaches Near Me - Miami Beach, Florida

We went to South Beach, Miami, for a family vacation. The hotel we stayed Greeystone had a deal with BB for the lounges and umbrellas. Our experience could not have been worse with BB! We loved the hotel, but I would never go there again just because we would have to deal with the Boucher Brothers staff. They were awful! read more

Took a spontaneous trip to the beach and we had nothing. We rented 3 chairs and an umbrellas. It $70 credit card or $66 cash. The line moved quickly which was wonderful. They got us set up in the chairs right away and gave us two towels. We waited a few minutes for the umbrella but it was a busy day so no complaints. read more

Boucher Brothers - Live you best life with chairs, umbrellas and towels - Beaches Near Me - Miami Beach, Florida

Boucher Brothers provides almost everything you need in the beach like lounge chairs, umbrellas, cabanas, and luxury beach bed rentals, and they have several locations in South Beach. They also provide Jet Ski rentals and boat rides and other water activities! They serve food and drinks as well at the beach so you don't have to go to a restaurant or your hotel. Friendly staff that gives excellent service to its guests. A must try whenever you visit Miami Beach! read more

Fantastic service from a young man named Woody! Extremely professional, accommodating, and well mannered. Thank you Woody for your hospitality and taking excellent care of your guests!! read more

Boucher Brothers - Beach Day - Beaches Near Me - Miami Beach, Florida

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Super easy rental experience, excellent prices! A friend and I decided last minute to make a beach day of our last day in Miami and were woefully unprepared for it haha. No chairs, no shade, no TOWELS, but a ton of "eh why not" spirit! Thankfully Boucher Brothers had a chair/umbrella/cabana rental set up right near where we got dropped off on Miami Beach! The girl working the rental booth was lovely, and the whole rental process was quick and painless. We rented two chairs and an umbrella for $60 for the whole day. You're given a tag to take over to whomever is guiding people to their chairs (the gentleman who escorted us was super friendly) and they'll attach your tag. You can then either return your tag to the booth if you plan to leave early, or just fold down your chair if you're only temporarily stepping away. Each little grouping of chairs is spaced out pretty evenly as to not feel over crowded but still relatively close, no complaint on that front! You're not right on the waters edge, but that wasn't an issue for us personally as it was maybe 20-30 steps away. read more

A couple of the staff working the umbrellas and chairs are very disrespectful. Twice my husband and I were offered an umbrella/chairs by people who had already paid but had to leave. The first time one of the staff told us to move after we explained to him that the lady and her daughters offered the spot to us. So we moved. About an hour later there was another family leaving and they offered us their umbrella and chairs. We told them what happened the first time and they gave us a little more detail, like how long they had the reservation for. We move to their chairs and not even two minutes later here come the staff again. This time there was another guy with the first one. As they're going back and forth with my husband and I ask for the reservation process and one tells me that he can't tell me because it's private info. I ask for their names or a card and they refuse. So I go over to the booth and ask another guy to call me a manager. While waiting he tells me that when you pay for a spot your name and how long you reserved for are in the system. Further proving my point that you can tell that the umbrella/chairs were paid for. While waiting at the booth one of the staff continue to argue with me about not sharing umbrellas and how it's just $20. He tries to speak over me so I just let him talk until the manager pulls up. I then explain everything to the manager and how rude and disrespectful his staff were, especially with accusing us of pretty much stealing umbrella/chairs. Saying things like it's just $20 just pay it. The manager heard me out and explained their policy on reservation sharing. I suggested this policy be posted publicly somewhere as the way his staff spoke to my husband and myself was not acceptable. They should be retrained on how to explain the policy and potential customer interaction. The manager tried to accommodate us to smooth things over (that gesture was appreciated) and told us he would speak to staff about being rude. read more

The most awful experience I have had in Miami Beach since moving here 4 months ago. It took an hour to receive drinks from the servers and another hour to get our check after I asked several times. My friend had a heat stroke and had to get help from the hotel staff while I waited for my card (obviously, I did not know it was that bad until she sent me a text). And they thought I did not speak Spanish and overheard them calling me vile names. Horrible for $160. I will be contacting the BBB and filing a claim with my Bonvoy Card. read more

George is the sweetest!!! We LOVE George!!!!!! Woo George $!!!!!!! Request George if you're here he has da best umbrellas fr

On May 21 at the 7th st. entrance to the beach off Ocean Drive we inquired at a beach vendor's location " How much for a rental for a beach umbrella, and 2 chairs and was told an ASTONISHING PRICE of SIXTY SIX dollars!!! COMPLETELY ABSURD PRICE!! If I return at anytime again to this beach, and that is still ACTUALLY the price YOU WILL NEVER SEE ME AGAIN ON MIAMI BEACH!!! read more

Boucher Brothers was awesome. Located in front of the Loews hotel, this was the perfect beach day spot. To start, the equipment (2 chairs and an umbrella) was in great condition and super comfortable. My beach day was on a Monday, so it wasn't overly crowded. The beach service was awesome. We had drinks delivered straight to our chairs! I didn't feel uncomfortable leaving my bag/valuables while taking a swim in the ocean. Overall a wonderful experience. Huge shoutout to Shaahem for his amazing service and kindness! Definitely recommend! read more

Boucher Brothers - Beaches Near Me - Miami Beach, Florida

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Not sure what happened, but after years of enjoying South Point Beach and renting chairs and umbrellas from this business, it seems they changed management or something but now they don't setup until about 11, their people have the worst attitude and are super rude !! Charlie and David (the latter in charge a few weeks ago) had everything ready by 10 am and were helpful and nice. Now we had to look for another place. So unfortunate. I wonder if owners know? Date of experience: April 2023 read more

I had the worst encounter today with a Boucher Brothers Beach employee. My boyfriend and I came to South beach on vacation, were from MD. We didn't realize the chairs were for rent but it wasn't an issue at all. We noticed other beach goers just dropping their stuff off and heading to the ocean. A Hispanic gentleman who wouldn't give me his name when I asked came up to us, asking if we had paid. My boyfriend explained that we were unaware and told him we were happy to pay the fee. The man then yelled it was $65 and then walked away from us. When I said "excuse me sir" he looked at me, rolled his eyes and walked away. We are staying at the Koch hotel which I learned gets the chairs for free anyways upon registration. However the gentleman wouldn't stop being rude enough for us to get that information from him. The worst customer service ever. I've never felt more disrespected especially over $65 that we were happy to pay. I am beyond frustrated. If I could give less than 1 star I would. Then after he sent two of his associates I assume he manages to come and haggle us more in regard to the chairs. One of the gentlemen said he understood the situation but he bods was making them come down and speak to us again. read more

Boucher Brothers - This is the gentleman who was blatantly rude and disrespectful. - Beaches Near Me - Miami Beach, Florida

Absolutely the kindest and most professional group! They were so kind and hospitable to us every day of our vacation.

Kevin hooked us up with a cabana, chairs and umbrella. Very quick service and a fair price. We will be back on future trips!

Do not buy their sunscreen it does not work. I applied the 50 all day and I'm so burt it's hard to move around.. chairs, staff are great very friendly. Bring your own block I recommend a name brand 100 read more

Boucher Brothers - Burt leg one of two - Beaches Near Me - Miami Beach, Florida

THESE PEOPLE ARE A RIPOFF! BUY YOUR OWN STUFF, IT'S CHEAPER! I believe your workers ripped me off and then did not follow the same rules with the customers in front of us and I am pissed!!!! I got rooked. Your service is a total ripoff. I had to pay $100 for 3 chairs and an umbrella and the people in front of us started with 2. Your employee came over and told one person in the party that they needed to pay for the other 4 chairs and never came back to charge them. You lost out on money. From now on I will just "steal" and lie like so many others did. Screw you guys. Prices are insane people. Just go and buy your own stuff. It will be a lot cheaper. read more

Arrived on Sunday at around 1PM when the beach wasn't packed yet. The girl at the booth was nice, but could not take my payment because their system wasn't working. I had to pull a mission to get $20 cash and so be it. She told me to grab whichever chair I wanted since it was fairly empty. I grabbed a chair where I liked, settled my belongings and proceeded to tan. About 30 minutes in, some rude worker walks up to me and says "you have to pay for the chair and you have to move, this chair is reserved." Extremely confused I asked, "I already paid, and it's reserved to who?" He answered to a "party of 15" that hasn't arrived. Excuse me? With SOOOO many empty chairs you're really gonna interrupt me to grab MY chair to a party that hasn't even arrived and wondered if I paid? I refused to move and told him I would move when the party got there. We're in COVID and you're going to sit 15 chairs next to each other? This seems bizarre. Best part? The "party of 15" never arrived! Beach closed and everything. Please teach your staff some customer service. PLENTY of competition out there for me to tolerate rudeness and poor attitude - never again. read more

Derrick went out of his way to be sure we were happy and well served throughout the day. Hope to see him next time we come.

Man this was disappointing. We were told at the hotel that we can rent an umbrella at the beach. I can't handle too much sun but we wanted to make the most of the sunny day (the rest of the week was raining). The attendants at the booth were beyond rude. After charging us $22 dollars they said "go pick an umbrella. There's some in the back". There weren't any free umbrellas in the back so they had to set us up with one. The attendant led us to the area way in the back with the rest of the equipment, far away from the water and simply said "here" as he began setting up the umbrella. When I politely asked if we can move a little closer to the water (there was plenty of space, i'm talking like 50ft to the next party of people) he simply said "no" and proceeded to set up the umbrella next to the rest of the rental equipment. Are you kidding? Obviously we had no choice at that point, it's not like we could bring our own. read more

Boucher Brothers - Beach in front of our hotel - Beaches Near Me - Miami Beach, Florida

Chairs and an umbrella at the Los Alos Beach. Very nice experience. We arrived a good 15 minutes earlier than official opening time this past Sunday, but the equipment attendant whose name I have forgotten (a shame because he deserves acknowledgement) was welcoming and cheerful. The lounge chairs and umbrella were clean and very comfortable. Like I said, the attendant gets top marks. If you pay cash, the savings are significant. read more

Another unethical Miami scam - walk 200M north to Esteban's place instead where they don't change their prices to take advantage of tourists!! I am a Miami Beach local with an ID to prove, and when I asked if they could please charge what the actual price is, and not scam me, the girl was super rude to me and said "it wasn't fair if they charge me less" you mean the actual price??? actually what's not fair, is living down the street , and being charged double because "it's a holiday". and FYI most Miami Beach locals do get discounts. Even though I wasn't asking for one, I just wanted to pay your ACTUAL price, not the little sticker you slapped over your real price :) read more

So worth it if you want to spend the day at the beach. Paid $100 for a day bed and cabana literally 10 feet from the beach for 6 hours . Amazing customer service and just so worth it and relaxing. read more

Boucher Brothers - Beaches Near Me - Miami Beach, Florida

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Giving them four stars only because the promotion they gave me over the phone was not applicable to the location I chose to go to. Now, I must say the upbeat, friendly tone of the receptionist over the phone was just surreal. I was expecting to pay $35 for an umbrella, 2 chairs & towels. Unfortunately when we arrived we had to pay $70. We went to the location on 16th street in front of the Lowes Hotel. Great location and generally the staff was nice. The food and drinks where good. However we didn't get the "the towel that was made to cover chairs" in addition to our two towels. We did arrive late on a Saturday though, about 1 pm. read more

Boucher Brothers - Our chairs, umbrella, drinks. We weren't offered a table, we borrowed it from a party that left for the day and left it behind. - Beaches Near Me - Miami Beach, Florida

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This review is for the Loews property area cabanas and seating on beach. We paid $175-$250 per day to use the cabanas at the beach each day. I also prompted to tip the fellas who set you up on the beach via credit card. I think if you tip credit card, the service takes a serious dive. I literally would stand there for 20 plus minutes each morning waiting for these guys to get us setup. Nonetheless I quit tipping them after 3 days of poor service. I'd recommend finding somewhere else to spend your money. read more

We rented bed and loungers over the weekend behind the Fountain Bleu Resort. What a memorable beach day. We celebrated birthday and Roman the Boucher Employee was incredible. His attention and extra efforts did not go without notice! If you want to ball local style.. remember to Tip the people that can make it happen for you read more

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There were no signs showing pricing. So I got in line and waited for about 20 minutes. Mind you I was asking only for information. When asking "how does this work?" I was told to "hold up, hold up, you wait". The host was rude when asked how the system worked. When asking instead of getting simple response I was cornered into paying and it was all in all a negative experience. I think having a price board up would have solved all my problems to make a decision to even use their service. read more

It started with one of the workers moving my umbrella that I bought over to another customer. I literally had to ask for it back. Next, the guy who takes drink orders didn't drop of a menu or ask me if i wanted anything THE WHOLE TIME I WAS THERE. Multiple people came AFTER me and he served them just fine. But for some weird reason kept ignoring me. You need to train your staff better because I was nothing but kind and respectful the whole time I was there. I noticed they were attending yhese 2 ladies who were yelling at them. Why are you favoring other unruly guests, but completely ignore and belittle your kind guests. read more