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Bothell Pet Hospital - Veterinary Clinic

4.2 (132 reviews)
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Updated a few days ago

Services - Bothell Pet Hospital - Veterinary Clinic

Pet physical or wellness exam

Pet vaccinations

Bothell Pet Hospital - Veterinary Clinic Photos

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Recommended Reviews - Bothell Pet Hospital - Veterinary Clinic

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Reviews With Photos

Lilly my dog
Valerie M.

Good customer service and great attention to telling me the price so that I would not be shocked ! Happy review from a senior pet owner.

Monkey
Hanna E.

We drive 50 minutes to this vet clinic just for the quality care. They have taken care of our pets for the last 15 years. Really excellent communication and level of care.

Linda B.

I was so impressed by the detailed care provided. The doctor came out to the car and discussed issues. They genuinely care about their "patients".

Making herself comfortable!

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11 years ago

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17 years ago

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12 years ago

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14 years ago

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10 years ago

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13 years ago

We have been going to BPH for nearly 20 years. Dr. Kovar & Dr. Schaffer are fantastic!

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11 years ago

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11 years ago

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10 years ago

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5 years ago

Business owner information

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Debra N.

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14 years ago

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12 years ago

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11 years ago

I take both my kitty and my doggie into see Dr Shannon. She is awesome! All staff is friendly, professional and kind.

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7 years ago

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Debra N.

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13 years ago

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18 years ago

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17 years ago

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13 years ago

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9 years ago

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Page 3 of 4

Ask the Community - Bothell Pet Hospital - Veterinary Clinic

Review Highlights - Bothell Pet Hospital - Veterinary Clinic

Kovar is phenomenal and I trust the Bothell Pet Hospital team wholeheartedly in the care and treatment of my pup.

Mentioned in 21 reviews

Read more highlights

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Big location. Carry a lot of products other facilities have stopped. They have plenty of parking,…read moreand convenient spots for pick up. Although people use it for regular parking. Grr. Staff is always helpful, and friendly. Although I still miss staff from my old location. Their check out is faster and there's always 2 people. Love their big adoption events. I see people adopting often. Banfield works good inside better than in other locations. I still have to try this grooming salon. I can say this location is a good finding for us :)

I ordered my dog's medication through PetSmart because their website said the medication will…read morearrive in 2 to 3 business days. Per the USPS tracking, the medication will not arrive until a full 5 business days. It took PetSmart a day and a half from printing the shipping label to actually dropping the item off at USPS. As a large company, you would think that they would have a more efficient system to get items to the mailing facility. I understand the shipping policy said "most orders", but you would think that PetSmart would have enough sense to prioritize mailing MEDICATIONS but I guess in their eyes medications are not important. This was my first time ordering from you and it definitely is the last time. So you're asking what could improve? If PetSmart cannot adhere to their own shipping policy, especially regarding medication, they should probably change it as a create an unrealistic expectation for the customers. I am beyond annoyed!

Banfield Pet Hospital

Banfield Pet Hospital

(31 reviews)

Follow up to my first review…read more I wasn't surprised when I didn't hear from Banfield on Monday despite the receptionist's assurances that the vet would call in the prescription as soon as he was done with his patient. I called again yesterday (Tuesday) at 12:54pm and really, really tried not to be a Karen but I know I came across pretty dammed spicy, having to explain AGAIN to the same receptionist that I was still waiting on my pup's meds. He said that all he could do was pass on my requests to the vet but this time he would also pass on a detailed explanation of what had been happening to the office manager, who would be back in the office shortly. I said I wanted to speak to the office manager directly and said I didn't have my cell phone with me number so to call me at a different number. I even repeated the phone number twice and was reassured I would get a call back to talk to someone that day. I waited. And waited then got caught up with a few things and by the time I looked at the clock, it was 6:01pm. I frantically called the office not they were closed. Grrr!!! I finally got back to my cell around 8pm and found a v/m from the receptionist at 6:18pm. It said they needed to get an accurate weight on my dog so they could call in the correct meds. They would be closed tomorrow so I should bring my dog in on Thursday. WTF???? First, where's my call from the office manager?!?! Second, you do didnt call the number I gave you. Third, so I have to wait two MORE days? Forth, I've already wastwe SO MUCH TIME on this. Now, you expect me to have to take time off work to go to you to get my dog weighed? I was just there a few months ago when the vet prescribed the meds in the first place. Why do you need another weight? If I told them I wanted to spend a lot more money to fill the meds at Banfield, I'm SURE they wouldn't ask me to go through all of these hoops. Why are they making this so difficult?!?! Banfield, please stop holding my poor pup's flea/tick meds hostage!!!

Sharing my extreme disappointment with the customer service we received from Luke, which was by far…read moreone of the worst experiences I've had. We initially called with a simple question about the cost of our upgrade. Over the span of nearly 20 minutes, we were placed on hold four separate times. Each time, a different person came on the line, only to repeat the exact same information: that we needed to come in to sign for the upgrade. Despite our repeated efforts to clarify that this was not the question we were asking, we continued to be placed on hold without resolution. As the call dragged on, our frustration understandably grew. By the fourth handoff, we told the representative that we wanted to cancel our visit due to the lack of clarity and basic communication. Instead of acknowledging our frustration or trying to help, Luke interrupted us mid-sentence, confirmed the cancellation, and abruptly hung up the phone. We called back to speak with someone else and were told by Luke that he was the only one available to answer phones--despite the fact that he had just passed us off to multiple people moments earlier. This lack of accountability and transparency was incredibly disappointing. To make matters worse, when we went in person to confirm our cancellation, we were informed that we needed to call a completely different number to actually cancel our plan--something Luke failed to mention. Not once did Luke apologize for the confusion, poor service, or his dismissive behavior. If someone is unable to answer a question, they should be honest about it--not shuffle customers around or hang up the phone. It's even more troubling when this kind of service involves the care of our pets. If you cannot treat your customers with respect, how can we trust you to care for our animals? Kindness and honesty cost nothing. Please do better.

Bothell Pet Hospital - Veterinary Clinic - vet - Updated May 2026

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