Last update: The issue was finally resolved when I lost all hope and called the 800 number again with an intention to cancel the whole thing all together. Once I told them I wanted to cancel and the reason for it, they immediately offered to downgrade it for me right there over the phone (all that after I just spent a week jumping through hoops and running in circles!). I am very grateful they finally took care of it! What would've been helpful however is if they straight up told me right away that this was the way to get it done, instead of wasting so much of my precious time and energy and bandwidth, which I by the way need for taking care of my child and all the other 100s of people that I take care of! Update. After having been given the runaround for 3 days and having gone to 3 different locations and been told that I can only downgrade my pet's plan by calling the 800 number, and then told at the 800 number that I can only do the downgrade by going to the location in-person 5 times each, I was finally on the phone with this location, and now was being told that the only way they'll downgrade it for me is if I bring my cat in for an exam (which is extremely stressful for my pet and I will try to avoid at all costs unless there is an actual problem that needs to be looked at)!!!! I believe this is how they suck money out of people, by making it close to impossible for you to make any changes to your plan! Think twice before you sign up and make sure you don't let it auto renew before you had a chance to review it! They auto renewed it for me at the highest rate possible without any prior discussion! read more

My dog had a lump from an infected mammary gland. I got it taken care of but she needed to be fixed. My other dog got sick and I needed to put him down then my daughter had an emergency so I couldn't afford to have my dog fixed. Later she got another one. I took her in and they couldnt even tell me what it was. Then they said it would be over 2 grand then a week later sent a quote that it would be over 4 grand because the vet refused to do it unless shes fixed at the same time. We had planned to get her fixed anyway right before we found the latest lump. They said we will just "figure it out". This is why some pet parents dont get their animals help when they need it. Could have afforded the surgeries a few months apart but no. Thanks Banfield. read more

Follow up to my first review. I wasn't surprised when I didn't hear from Banfield on Monday despite the receptionist's assurances that the vet would call in the prescription as soon as he was done with his patient. I called again yesterday (Tuesday) at 12:54pm and really, really tried not to be a Karen but I know I came across pretty dammed spicy, having to explain AGAIN to the same receptionist that I was still waiting on my pup's meds. He said that all he could do was pass on my requests to the vet but this time he would also pass on a detailed explanation of what had been happening to the office manager, who would be back in the office shortly. I said I wanted to speak to the office manager directly and said I didn't have my cell phone with me number so to call me at a different number. I even repeated the phone number twice and was reassured I would get a call back to talk to someone that day. I waited. And waited then got caught up with a few things and by the time I looked at the clock, it was 6:01pm. I frantically called the office not they were closed. Grrr!!! I finally got back to my cell around 8pm and found a v/m from the receptionist at 6:18pm. It said they needed to get an accurate weight on my dog so they could call in the correct meds. They would be closed tomorrow so I should bring my dog in on Thursday. WTF???? First, where's my call from the office manager?!?! Second, you do didnt call the number I gave you. Third, so I have to wait two MORE days? Forth, I've already wastwe SO MUCH TIME on this. Now, you expect me to have to take time off work to go to you to get my dog weighed? I was just there a few months ago when the vet prescribed the meds in the first place. Why do you need another weight? If I told them I wanted to spend a lot more money to fill the meds at Banfield, I'm SURE they wouldn't ask me to go through all of these hoops. Why are they making this so difficult?!?! Banfield, please stop holding my poor pup's flea/tick meds hostage!!! read more

Banfield Pet Hospital - Veterinarians Near Me - Bothell, Washington

Sharing my extreme disappointment with the customer service we received from Luke, which was by far one of the worst experiences I've had. We initially called with a simple question about the cost of our upgrade. Over the span of nearly 20 minutes, we were placed on hold four separate times. Each time, a different person came on the line, only to repeat the exact same information: that we needed to come in to sign for the upgrade. Despite our repeated efforts to clarify that this was not the question we were asking, we continued to be placed on hold without resolution. As the call dragged on, our frustration understandably grew. By the fourth handoff, we told the representative that we wanted to cancel our visit due to the lack of clarity and basic communication. Instead of acknowledging our frustration or trying to help, Luke interrupted us mid-sentence, confirmed the cancellation, and abruptly hung up the phone. We called back to speak with someone else and were told by Luke that he was the only one available to answer phones--despite the fact that he had just passed us off to multiple people moments earlier. This lack of accountability and transparency was incredibly disappointing. To make matters worse, when we went in person to confirm our cancellation, we were informed that we needed to call a completely different number to actually cancel our plan--something Luke failed to mention. Not once did Luke apologize for the confusion, poor service, or his dismissive behavior. If someone is unable to answer a question, they should be honest about it--not shuffle customers around or hang up the phone. It's even more troubling when this kind of service involves the care of our pets. If you cannot treat your customers with respect, how can we trust you to care for our animals? Kindness and honesty cost nothing. Please do better. read more

Banfield Pet Hospital - Luke C. - Veterinarians Near Me - Bothell, Washington

I had Banfield for about 7 years for my dog. I always recommended Banfield to friends. But, I won't anymore. Unfortunately, my buddy passed away in May. I called to let Banfield know and cancel the plan. This month (July), I had another full monthly payment taken from my account. When I called billing, they said that since the payment went through, there was nothing they could do, even though it was more than I owed. No credit was going to be given. But they made sure it was canceled, and no more charges would be applied. It seems a little ironic that a pet wellness plan overcharges on a decreased pet. Or immoral. I can't really decide. read more

I can't say enough wonderful things about the staff at this location. Plus Dr Chelsie Hollan is incredible. She has saved my pups' lives multiple times over the years and we have followed her from Banfield to private practice and back! I believe she's the clinic's main physician now and we will be with her for the life of our three Maltese. She and her staff know when to refer to specialists, never take our budget for granted and always make sure we are comfortable with treatment plans. Our rescue Maltese has every problem in the book including thrombocytopenia and she has to take human organ rejection drugs daily. Dr. Hollan has helped us give her eight quality years and she's still going strong. This is by far our favorite location and we really appreciate the care our pups have received. We love that they are open extended hours and weekends. We love that they can typically get us in last minute and we love the wellness plan options for our fairly expensive little family members. read more

I appreciate that this place can always get me in. I called about a week ago because my dog has a cough that's just not going away. I was worried about her and wanted to get her seen. They were able to get me an appointment for the next day and then called back an hour or so later to say they had a cancellation and could see us the same day. I appreciate how proactive they are. My dog has seen two vets at this location and both were super kind to my pupperoni plus spent time explaining what was going on and what to watch out for. The one downside is that check in and check out here is not speedy. read more

It has taken me a long time to be able to write this review. I want to say before I tell my story, all the staff I worked with prior to this incident was very friendly and helpful. Up until this incident we had excellent service with this location. What I learned is it's a good place to take your pet for an annual exam or vaccine updates, but godforbid something other than that happens.... This happened between the time period of August - October 2020. Starting in August my husband and I noticed our 6 year old corgi mix was peeing MUCH more than normal. We made an appointment and they took a urine sample. It showed blood crystals, which they said indicated a UTI. A common one week dose of antibiotics was prescribed. She seemed to get better until we ran out of antibiotics. This time we noticed actual blood in her urine. Which is very alarming as a pet owner. We took her in again, another urine sample was taken, again blood crystals were found, and she was prescribed the same antibiotics for two weeks this time. This time around the antibiotics seemed to do nothing. She was peeing so often, and it was disturbing how much blood was in her pee. I was starting to get frantic. When I called for the third time and voiced my concerns they said they were busy but could get her in as a drop off. We dropped her off at 7:30 or 8:30 right before they opened. We did not hear back from them. I called at 12pm, 2pm, 4pm to get updates. It makes me cringe knowing my pup was in a cage all day in her condition. When I went to pick her up the vet said again blood crystals in her urine. We could do an X-ray which would cost hundreds of dollars or the cheaper route would to do a different type of test to see which bacteria was in her urine. He recommended starting there. So that's what I did. The next day things went downhill quick. She was peeing inside, which is not like her at all. Vomiting. Whining. She was in pain. I called in a panic asking for help. No one knew what to do and said the vet wasn't in. I was not offered an alternate solution other than wait until 3 days when the vet comes in. I knew something was very wrong, so I decided to take her to the emergency vet in Lynwood. THANK GOD I DID. It turns out she had 9 blaster stones, and one was clogging her urethra...hence why she couldn't pee. She had a kidney infection from her bladder being so full. And needed immediate surgery. The vet in Lynwood said the urine test showed the signs of bladder stones when she received the records (not sure if this is true or not, just what she said). However, what really upset me was the day after my pup had her surgery the vet from BF called me back. I told him what happened and he felt it was necessary to say "well we should've done those X-rays". In a cynical tone...it was very upsetting. I almost lost my best friend because of this. If it was caught in August it could have been addressed immediately. After10K and being prescribed medicated food for the rest of her life, she's okay. It's an expensive lesson to learn. I'm not trying to sway anyone's opinion. I just want to tell my story. read more

Banfield Pet Hospital - This is my dog Abbey who almost lost her life to bladder stones. - Veterinarians Near Me - Bothell, Washington

Seem like nice enough people who act like they care about your pet and promise callbacks about your keys problems... but then never call back! Very kind, helpful and pleasant in the office but I've been waiting THREE WEEKS for a callback on my pet's bloodwork and... nothing. I've left messages repeatedly but never a callback. I have so much regret about bringing my sick kitty here! read more

I called 3 different days last week to get an appointment for Winchester to get his nails trimmed. I was told each time that they were covering for different pet hospitals and couldn't take him that day and to call back tomorrow. Finally, I was told to call back next week on a Tuesday, which I did. I was told to bring Winchester in between 3 & 3:15pm and they would be happy to do his nails. Finally! We arrived at 3:12 and was told it would be just a few minutes. Winchester is a rescue dog from PAWS and doesn't go anywhere much at all and is highly nervous when he does. After waiting 20 minutes we were told it would be just a few more minutes. The whole time poor Winchester is panting, shaking and pacing back and forth. 30 minutes later, nothing. While we were waiting, a call came in about a cat and they could be there in 5 minutes. Then, cat arrived and they took her in right away. 5 minutes after that my wife and I were told they couldn't do Winchesters nails today, that the person that does nails got sick and went home. The receptionist who kept telling us " 5 more minutes " had gone in back and wasn't seen again. We were told we could try to a grooming place not far away. We sat there for almost an hour with poor Winchester for NOTHING! Winchester was very Happy to get home and have a good dinner and NEVER HAVE TO BACK TO BANFIELD PET HOSPITAL AGAIN!!! read more

Banfield Pet Hospital - Winchester, who very happy he won't have to ever go back to Banfield Pet Hospital in Bothell again. - Veterinarians Near Me - Bothell, Washington

Lowered my rating due to an even worse experience last time. Went in for a follow up due to my cat having a blockage, and my cat was left in his crate for over 7 hours and peed himself (which he never does that unless he is very stress or just simply couldn't hold in any longer). They didn't even wipe him or the crate down, just threw him in my car reeking of urine. Vet had me come inside (which he didn't SHOW me anything, and it could have been a call... you know, because Covid). Didn't even tell me if he saw/felt anything normal/abnormal, just went over the diet stuff. Which, they never bothered to put the prescription cards in the bag so I had to go back in and wait for them to print for me. TO;DR So... had to bathe my long haired cat right after a stressful visit to the vet, where they left him in his crate all day and didn't actually check him for the problem, and had to come back for prescription food cards. Oh, and their insurance plan is a complete joke. Paid $60+ a month and still had to fork over about $1400 for my cat to poop. To add insult to injury, they won't let me cancel before the renewal date because they insist they saved me over $1k last year. No, you saved my 2nd pet insurance policy over $1k last year. I let them know that I'm losing my job at the end of May (contract), and they had no payment assistance programs or deferred payments (they could push April out to May, which actually helps LESS). So now I get to sell all my stuff to pay for an insurance plan for a company that I'll never return to. Buyer beware. read more

Made an appointment two weeks ago on the Banfield website. Within 24 hours, received an email confirmation with the date, time, and location of the visit - the Banfield in Bothell on Bothell-Everett. A. Confirmed. Appointment. Show up on time for the appointment. No one at the front desk. After about 5 minutes, the receptionist comes out, and we state we're here for the appointment - the receptionist states: "I don't have you in my system". Spouse presents the email showing the confirmation - "Oh, we've been having issues with the website - sometimes those appointments are placeholders." Yes - that's why the confirmation email is important. "We don't have any openings today - we have sick dogs coming in." I wonder what her assessment of our dog is - I mean, we're at the Vet. We list the issues to be addressed with our dog - "Oh, for the vaccinations, you can take him to Petco." Sure, you take your dog to Petco, that's fine with me. I ask: "Is there anything we can do to fix this situation? We have a confirmed appointment." Receptionist: "The website is a mess, and I don't have any control over that - we have openings in 27 days from now. Ya know what? Screw that, and screw this unprofessional, non-customer oriented amateur-run office of Banfield. Even their feedback forms at this clown show don't have real code on them - it's blank. The only way we'll return to this Banfield outlet is to let the dog drop a deuce on the entry mat. Thanks for wasting our time with your unprofessional antics, Banfield of Bothell!! read more

I was charged 348.00, and it turns out that my cat only had stepped on a tack and that's why he was in pain and was limping. These people wanted to do x-rays and that would have come to 800.00 and tax plus. They gave him a rabies shot and blood testing, and still never diagnosed him. I don't recommend this place to anyone. read more

Banfield got us with a puppy plan. That plan was great for the first year as your pet is getting a bunch of vaccines, spay/neuter, and there's all of the issues that come with a puppy. They cover basic maintenance and office visits, but doesn't cover expenses outside of the wellness plan. Because of this, they try to add on as many tests and anything they can bill you for. This results in costs that far exceed what you would pay with a regular vet without some kind of plan. Their diagnostics were terrible. They couldn't figure anything out and just wanted to do test after test after test. I felt like I was being milked, and my dog wasn't getting better. Banfield auto transitions you from a puppy plan to an adult dog wellness plan. They then charge you for the entire year to cancel it - even though I had no idea this is what I was accepting into. Anytime I was given a prescription, if that prescription was available at a regular pharmacy, the regular pharmacy was 1/6 to 1/5 of the Banfield price. For example, Metronidazole was almost $60 at Banfield and was $11 at Rite Aid. When I tried to get a script for that wasn't available at my local pharmacy and instead went through Chewy, Banfield DENIED Chewy's request to ship me this medicine. I called my local Banfield, made arrangements to buy the first prescription through them and all of the refills through Chewy, they then overcharged me and gave me a different drug than the prescription, and a dosage that didn't correspond to the original prescription. This is terrible service. I felt taken advantage of. My dog still has a problem. Do not use Banfield. read more

Negligent care-- do not use this facility. Our dog picked up kennel cough but we already had an unrelated appointment scheduled at Banfield with Dr. Courtney Wiese. Our dog was coughing at the time but Banfield didn't raise a concern. Antibiotics were prescribed for the other issue and a recheck was scheduled a couple weeks out. At that point the other issue had resolved, but the cough had worsened. It is this visit where we feel the negligent care occurred because our dog was only seen by a technician (not the doctor) who stated he had a collapsed trachea and they prescribed cough suppressants (which likely caused his situation to rapidly degrade since it limited him from clearing his lungs). Two days later, we brought him back to Banfield since he started to lose interest in food and was having trouble breathing. Banfield took radiographs and found he had a bad case of pneumonia--and asked us to go to the pet ER. He spent the next four days at that hospital while they treated him. Luckily he was released and we've since had a couple follow ups with a new vet and he's now fully recovered. The total out of pocket expenses related to this were close to $10,000, not to mention the pain our dog had to endure, the stress for the both of us, the time off both of us had to take from work, and cancelled plans. I reached out requesting compensation and received no response. read more

Excellent service the doctor Karam and the nurses are super sweet, they explained all the recommendations and listen my concerns

Me and my girlfriend brought our boy to Bothell vet vet because our regular couldnt see us for another 3 weeks, unacceptable considering he had been ill for days. We were hesitant honestly because a handful of the reviews on here and google but all the local vets we called first were too full and beggars can't really be choosers. Sara the secretary was seriously great! She went above and beyond getting us in quickly and calling our vet for history before we even walked through the front door. She really made us feel like priority #1 and even called to check on us the next day Dr Kurry was very knowledgeable and took time to explain things in terms we could understand. we never felt pressure into unnecessary stuff or like we were being dismissed at all! The blond nurse [sorry we didn't catch a name] that brought our pup from the back was awesome and explained how to give all the medicines we were getting. Overall we had a terrific experience considering we were there with a sick dog. It was refreshing feeling like everyone was on the same page working toward the same goal. Only thing that could maybe be improved is the coffee machine wasn't the easiest to figure out, but we weren't there for a coffee experience so we won't remove any stars for that ;] read more

Wellness plan is pretty much for vaccination and dental care. However most of the time we paid for something coming up out of pocket. Importantly, Banfield don't have urgent care but appointments. If This's not considered, obviously customer relationship doesn't matter at Banfield. read more

We went here for the first time because our regular Mill creek location was full and our pet had an emergency. Their staff was so kind and efficient. The nurses were also very sweet and decorated a cute bag for our dog. Dr. Fletcher was very kind over the phone and made sure we knew what was going on and what needed to be done to our pet.They were also are very accommodating to our schedule. Overall an excellent first experience and we will be switching to this clinic in the future! read more

Do not bring your pet here. They won't get your pet in even if it is an emergency so there is no point in paying the ridiculous membership fee every month. Don't expect them to care about your pet at all or make their health a priority because they won't. I am headed to the pet ER since they would not help me and then I am cancelling this ridiculous membership. read more

Very disappointed in this location. We dropped our dog at 11am for his comprehensive exam. Since dropping him off, we had not heard from the hospital and since we knew they were closing at 6, we called several times at 5pm to figure out what was going on. Since we weren't able to get a hold of them over the phone, my fiancé drove to the location while calling them along the way. He was finally able to get a hold of them around 5:30, at which point they told him pickup would be at 6. My fiancé goes back to the hospital at which point they tell him to wait for a call within 5-10 minutes from the doctor. 25-30 minutes go by and he Finally gets a call back and the doctor tells him THEY DID NOT DO ANY WORK on our dog. How can our dog be there for 7 hours and not be checked? He was there for 7 hours and the hospital is now closed and he hasn't been checked? What is the point of an appointment???When we reached them at 5:30 and they said to pick up at 6, could they have not told us that at that time rather than dragging this on for another hour and a half?? VERY VERY DISAPPOINTED. We are going back to Woodinville Banfield. read more

We just brought home our fur babies this past Friday. We were lucky Banfield had openings to see them the next day. We are first owners of fur babies and they helped to answer every question we had. We didn't feel rushed at all. The staff is attentive and the attending veterinarian was "The Best!". read more

I'll admit, before coming I was VERY skeptical, I read a lot of negative things online regarding Banfield- but I had just bought a new purebred French Bulldog who needed a puppy exam within the first week (contract from breeder). So, I scheduled. The scheduler was pleasant and was able to get me in quickly and for the time I needed (after work). Visit was great. Loved our Vet, Dr. Scheilke, she was so sweet to my pet and very informative. My pup has had a couple issues come up, and both times they were amazing, took great care of him, called to follow up the next day, and just overall seem to genuinely care about his wellbeing. The only slightly negative feedback I could give is that their front desk person seems to struggle with her position. Maybe she's new, or just needs a bit more training. Regardless, my pet and I are happy & enjoy being patients of Dr. Sheilke. read more

This is an incredible facility with truly caring staff. If you are looking for a place with experts that treat your animal like family - this is your place. read more

I've had great experience with Banfield and some not great. It depends on the vet/location. For the previous year and a half I've been going to the new Banfield in Bellevue WA. My bulldog has needed extensive care this past year and has been expertly treated by Dr. Johnston. The staff and Dr have done everything they could to keep the dog alive and comfortable. Recently Dr Johnston said there was nothing more money can buy to keep the dog comfortable. He talked to me in person for longer then he needed to (I'm sure he was busy but seemed like my situation was important and not to be rushed) I already had a end of life plan for my dog and the staff did everything they could to ensure her ashes would be returned to be, be sealed so I could have them mailed legally to be mixed with glass and made into a memorial. I can't speak for other locations but Bellevue Overlake Banfield Dr Johnston is top notch. I would not hesitate to send any dog or cat to him. I hope Banfield takes care of their vets and pet nurses so quality people will stay employed there. read more

I have had my dog on the wellness plan for 9 years, its like a low cost health insurance for your pets and an amazing value. Dr Hollan has been my dogs vet for 8 years and I followed her to this location because the entire team is amazing. You can tell they do care about you and your pets. I recommend Banfield to everyone I know and they are all happy with the service, care, and value that is provided. If you actually care about your pets this is the place to come. read more

My dog Luci, (who we recently found out from this location) has terminal cancer. We had an appointment today for a blood draw. Traffic was thick, I tried to give them a courtesy call and let them know we were going to be 7 minutes late. I was told by that " was waaay too long after her appointment time"... They wanted to close an hour early today and ONE other patient to see and although we were SEVEN MINUTES away, we had to reschedule they would not see her. For a blood draw. Since this place discovered her terrminal cancer, Id have hoped for a touch more compassion. read more

Never again a corporate greed company who only care about the bottom line and feign sympathy over the loss of your pet. Find a good local vet who actually gets to know your animal and is available to answer questions and don't fall for their Wellness plan. A load of BS. read more

Dr. Hollan and her team were very welcoming and informative during our pup's first exam. They answered all our questions as we are new fur baby parents. We are happy that we were recommended by other pet owners to see Dr. Hollan for our pup's care. We would also highly recommend Bothell Banfield! Happy puppy owner! read more

A couple of months ago I found a black lab and upon reviewing her tags she was a Banfield pup. Upon walking in they immediately recognized her and called the dog's family. They even gave me a follow up call to let me know she was back home with her family. That has always stuck with me so when I got my pup I knew I wanted to take her to Banfield. I have no regrets! They take care of my dog and have helped me with any questions or concerns I've had. Definitely recommend. read more

This place is wonderful. I have been bringing my dogs to various Banfields for years and they have all benefited greatly. Even my Australian cattle dog was okay with being seen by one of the vets at this location, which is amazing because ACD's tend to be very selective with who they bond with. They got him through a torn ACL, a cancerous liver tumor, and helped him with pain management for severe arthritis. Because of them he lived to be 15 years old. There is a review below mine in which someone complains that Banfield wouldn't see their dog during an emergency. Banfield is not an ER, they are a clinic. They are not equipped for emergencies, so they did the right thing by referring that particular dog to an ER. That said, Banfield has always tried to accommodate my dogs when they were able to if they needed immediate care. The Shoreline location actually helped us when my golden retriever had pyometra. Since I had already booked a spay procedure with them, a vet rescheduled the rest of the appointments for the day and did the spay surgery right then. She stayed up all night with my dog making sure she was okay. I believe this was in 2013, and my goldie is still with us at age 12. Like I said, they will make accommodations if they can, and the Banfield in Bothell is every bit as good with their patients as the other locations I have been to. read more

I wish I could leave negative stars. The feeling this clinic leaves you with is that they are the 'puppy mill' of vet clinics. One employee will tell you one thing, another something completely different. They impress upon you how their drop off service is so much better than seeing the vet for an in office appointment because they have more time to observe your pet. After what I have been through I doubt it. I made a drop off appointment and a pickup appointment. After waiting for both, the vet never felt it necessary to meet with me once! "Sorry they have appointments" what the heck did I have?? On several occasions I have asked a question, such as does my pet have any vaccines needed this year because we need to not renew our Wellness plan. Their response, no he is up to date until Jan 2020. A few weeks later, I receive emails that his shots are due. I called for clarification, and after being put on hold 3 times I was told that the emails are sent out on the corporate end. Not sure what that has to do with whether my dog needed more shots or not. When I told her about my previous conversation regarding his shots she informed, yes they are due and yes he is no longer on the wellness plan. Stephanie, an employee of Banfield for 11 years instructed me that perhaps I would be better off taking my pets to a smaller, vet-owned clinic. I'm thinking, I and my 5 pets ARE perhaps better going to a clinic that cares more about pets and is not in a rush to collect more money by rushing through their appointments like they are speed-dating. read more