I made reservation for an SUV yesterday. The next day, I called and spoke with the owner of the company who answer the phone requesting an average quote for the service because I did not see it in my confirmation email. He briefly told the quote I received on the website was going to change because the amount of suitcases. Which I was fine with it. But when I asked him, when was he going to inform me about the price change? He got upset and told me he was going to canceled my reservation. He stated, that I appeared unhappy. At no point, I mentioned I was unhappy nor I was NOT rude. Yes, a bit disappointed with his customer service skills. As I attempted to get his full name to filed a complaint, he hang up the phone. Message to the owner, you have no CLASS , no customer service and IF YOU ARE THE OWNER you should NOT be answering the phones. Let the experts do the talk because obviously you are very immature. read more