Boston Cleaners advertises leather and handbag repair services, but my experience was extremely disappointing. I brought in a purse with fraying handles and asked if they could repair it. They assured me they could. After waiting about a month, I picked it up today and was honestly shocked at the result. Instead of repairing the strap with appropriate leather or a comparable material, they replaced it with a thin plastic/vinyl material that feels like the quality of a grocery store bag. It looks cheap, feels flimsy, and completely ruined the overall look and integrity of the purse. This cost $70. I had no problem paying that amount for a proper, professional repair--but this was neither professional nor acceptable. I brought the issue to their attention immediately, and their response was essentially, "sorry, that's the best we could do." No effort was made to fix the problem or offer a solution. If you care about your leather goods, I would strongly recommend going elsewhere for repairs. This was a waste of both time and money. read more

Went to Boston Cleaners for alterations and Nilda did a great job in literally the same day! OMG! That's never happened to me before where I got the work done the same day I dropped it off. Thank you Nilda!!! read more

Great alterations. Fast service! I take my family's alternation needs here and she is always wonderful and does great work.

Shout out to Boston Cleaner for restoring my favorite pair of shoes!!!!!!!! They smell great and look amazing!!! The bag they returned in is super cute. Who knew this was even a thing!! I recommend them hands-down for a dry cleaning and shoe cleaning. Absolutely amazing!!! read more

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This review is for the location in southern highlands. I was not satisfied with the work that was done. I had the length of my pants shortened. On one leg, the hem was not straight. I went back to tell them about it and they said that it is supposed to be like that because the pants are old and used. read more

You guys are awesome!!!!! Thank you for saving my Silver and Black Kobe Bryant edition Wore this last time in 2oo4 Partied too much and spilled beer all over it...since then tried to take it few other cleaners and nothing...yellow ugly stains my own fault...but here come you guys and save it...thank you not a basketball fan but I love this Kobe Bryant Silver and Black like my beloved Raiders read more

Boston Cleaners - Thank you for saving this jersey - Dry Cleaning Near Me - Las Vegas, Nevada

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great quality , great prices, and great workers. I've been going here for about 2 years and I've seemed to have built a great friendship between the two workers kj and eddie over here at this store. These two really care about the customers and get the job done. read more

I've used this place twice now and on the second time I went to pick up my dry cleaning and my pants were missing. We finally found them and they were not dry cleaned. The shirts were not pressed with lines in the sleeve like I asked. To top it all off when I originally showed up during business hours the store was closed and locked with a sign that said "out for lunch." I consider this business unreliable and I will not return. read more

I moved and bought a house in late 2017. Past 3+ years, this was my only cleaners we would use. My wife and I had numerous new jeans, slacks tailored by the nice lady. We would tip. Pandemic hit in 2020 and we stopped going out mid February (weeks before anyone else because I read news over seas). Fast forward to late February 2021. I bring over seven shirts (four long sleeve dress and three Tommy Bahama), open the door and walk in. The 20 something employee looks up from her cell phone, looks disappointed (like I interrupted her) places her cell down, slowly puts a face mask on, walks slowly from behind a table to the counter where I'm standing (I have a mask on). Employee says, "What's you number." I provide the number. Since she's a new employee I don't know, I ask to confirm no star hon my account. She confirms. I am handed a receipt. I leave. A week later I enter the store (with my mask on). See the first reaction and how she acted from when I dropped my clothes off. Same behavior and no mask. I take the clothes home. Since we were selling the house, four couples, our neighbors had different dinner nights (four) all separate because they are late 70's to early 80's in age. Great neighbors and friends. Why am I saying this, because you need to dress nice. I tried on one shirt and ALL shirts had starch in them including the Tommy Bahama shirts. Next day I walked in with my shirts (same behavior by the employee and no mask). I pointed out the shirts had starch and kindly asked them to correct. She quickly told me they don't put starch in silk shirts. I pointed and ask d her to touch them. She then acknowledged they were starched. The employee said they would call the manager. We both just looked at each other for a few seconds....so I asked when. She said later. I said how about calling now. One woman customer standing behind me who just entered). Employee called and said the owner wasn't available. I left. I called another location and that employee was VERY cooperative and offered the number of the plant in North Las Vegas. I called the plant and spoke with a manager. The manager said she would meet me in front of the cleaners where I had them "cleaned," at about 1pm. I drove over and waited...waited. I then get a text or call...telling they would be late. Let's try for 3pm. Hmmm...I thought, I'm being played. 3pm, I return and wait. At about 3:20 telling she won't make it today. She text that I would be refunded. I was NEVER refunded. When I filed the credit card dispute, I was told that an employee told the credit card only three shirts were affected. No refund to this date. OH....when I initially called, without any provocation, early in the conversation the manager said, "Please don't post anything on social media." Her extended reasons was business wasn't doing well. All of the prior employees do not work at this used to be great cleaners since the pandemic. Try other cleaners because this one is as unprofessional as most of the customer service is in Vegas. read more

i used to take my clothes to California until I found Boston Cleaners. I am very happy with their work. they are on it and do a great job. read more

Well, I tried to just let this situation fade away because I was so upset with this establishment, I just never wanted to deal with them again, but because they had to collect funds for the worse dry cleaning service ever performed, here we go. To start off, they lost my items. I had to call not once, not twice, but 3 times to even get someone to call me back about my items, and when they finally did get them tracked down and returned, both items that I gave to them for cleaning, were ruined. Completely Ruined. They had only collected funds for one item (their fault, not mine), and I was prepared to just let it go at that point and call it even, even though I should have been much more upset and angry about their shoddy service, but as I said, I just wanted the entire situation to go away. Well, they kept sending the invoice for the remaining item as if they really did a great job. I wanted to contact them directly by email with pictures, but they do not have one, so here we are. I tried to give this company a chance, and entrusted them with two valuable items. They ruined both, and now I truly believe they do not know what they are doing, and are more interested in collecting funds, than performing a valuable service. There are many excellent Dry Cleaners in Las Vegas to choose from, but this is not one of them. read more

Unfortunately, I should've listened to the negative reviews here about this business being argumentative and unable to take accountability. I was leaving town on Wednesday at 2pm for a wedding and took my suit in for dry cleaning on Monday. The receptionist told me the suit would be ready by Wednesday after 3pm, so I asked to expedite to Tuesday 3pm so I could pick it up any time before my trip. I swung by the dry cleaners at 2pm on Wednesday, and to my surprise, they were closed. It wasn't a holiday, the hours on their website, Google, and Yelp all indicated they should've been open, and there was no sign indicating why they were closed and when they would be back. I left an email and multiple phone calls (saw some other annoyed customers doing the same) but gave up after 20 minutes. I had to buy a new suit for the wedding over a botched $30 service, which was very frustrating. When I showed up the next week, the best the new receptionist could do was take off the expedited fee and she had no knowledge of why the office was closed the previous week. I received a text message after from management saying, 'Your items were actually back at the store 9am on Tuesday.' It's great you were able to get my clothes to your store on time, but it doesn't do me a lot of good if you close randomly and I can't pick them up. read more

Boston Cleaners - Dry Cleaning Near Me - Las Vegas, Nevada

Terrible terrible terrible customer service. Brought my Uggs to be cleaned her as I usually do every year. This time it was the worse experience ever. They took over a month and half to clean my Uggs. They were mysteriously never ready. Whenever I called they would say next week they should be done. They said that for 6 weeks. When they were ready they were dirty looked worse then before. I could of did a better job cleaning them w soap and water. I had to throw them out after. Poor management not properly trained staff. Spoke w a really unprofessional manager that kept arguing with me about where my shoes were and how I refused to pay for my shoes. When I never refused I never was told how much my shoes were no one ever knew were they were or why they weren't ready. Just charging 75$ to clean Uggs is expensive enough but on top Of it they were still dirty and looked terrible now. They were one of my favorite pairs and now they are in the trash. Manager was very rude did not want to give me a discount because she kept saying I refused to pay she wind up charging me like 55$ but the shoes were trash. Manager must of mixed me up with a client that doesn't pay I pay all the time. Never will I ever go back here . Just clean them your self w soap Instead of paying 75$ for them to ruin your shoes read more

I never write reviews but today I had to. Do not use this place. Very poor customer service with people that have no idea about the job they hired for. Besides being expensive they don't admit their mistakes or listen to customers requests and of course will blame you, never apologize and have zero accountability. They have no shame lying to you and don't care. I had to go back and forth 3 times and still did not get the service I payed for and to top that off, they had the audacity to charge me for cleaning they did not do.I am sure that the owner is not aware or probably does not care, since they hire everyone with zero customer service experience. Very sad. I was really hoping to speak with owner about this. I am not here to ask for my money back or anything but to just worn you to take your business somewhere else. read more

I dropped off my clothes and was greeted by a very polite gentleman. I received a text that my clothes were ready for pick up, I picked them up and they were done to perfection, Boston Cleaners has really stepped up their service, nice to see. read more

I requested a rush service for my 2 suit coats. i was charged an extra $10 for the rush services, promised the item would be ready 5 pm the next day. i received a text the next day informing me my items would not be ready. i was notified my order was ready the day after it was supposed to be ready. Store manager refused to removed the rush fee. Lied claiming order was ready even after I told them about their notice it was not. 1st and last time customer. I will not patronize any establishment that does not deliver as promised and refuses to remove fees for services not performed. Unethical and liars. read more

Nice place and nice receptionist. I went to this location only because of the conveniency was close to my job. But being charged $19 for 1 t-shirt and 2 pair of jeans is bananas. I guess they can get away with it because of the area but I'm good on this place going forward. read more

I never write reviews, let alone negative ones. But the prices at this dry cleaner are simply outrageous. Most places charge $6 to dry clean a women's blouse. When I dropped off my clothes here, I was told that it would be $9 for a blouse, minus a 15% new customer discount. I had them do the dry cleaning even though I thought this price was way too high because I don't have time to go somewhere else and I just wanted to get it done. I really wish I had taken my clothes somewhere else. When I picked them up, I found that I had been charged $14 FOURTEEN dollars per blouse. Apparently they upcharge for different fabrics. Totally insane. I don't know how this place is even in business. Don't go here unless you want to get ripped off. $108 for 8 items and that includes a "discount." read more

Avoid! Shrunk hundreds of dollars of sweaters. Dress shirts, no attention to ironing of collars, AND they burn off buttons and don't replace them. STAY AWAY! read more

New customer - welcome to Las Vegas... (1) website says 40% off first service. Took sweaters to dry clean...confirmed new customer discount on drop off. No problem, see you in 4 days. Argument at pickup that we will not get 40% off. After argument, Shortchanged 9.00 off. Don't put on coupon on website if you won't honor it. (2) sweaters all crammed in single shirt cover. 95.00 and packaging is awful. One set bag was torn, other crammed in, will tear apart minute you take one out of package. Really cheap. Look I will pay for good service. This is not it. Will keep looking, lots of options here read more

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They say in by 10 am, pick up the next day. Not! Dropped off before 10 and was told would not be ready until day after tomorrow. Staff opens late and leaves earlier than times on posted sign. They seem to have a "you should be happy we are even here attitude". Terrible! read more

This is a premier dry cleaners. I was able to trust my nicest prices of clothing with them & it came back to me looking better than when I bought it. Thank you for taking such good care of my special items. read more

Really poor customer service. Unwilling to take accountability for mistakes, and like to push blame onto the customer. I won't be doing business with this "Luxury" establishment again. read more

Go somewhere else! I don't know if they are under new management or if there are new owners but the Summerlin location does not care about their customers anymore. LaMar told me my "loyalty" discount was going to be honored and the comforter would be returned in the zipper bag. When I went to pick it up, LaMar charged me full price and it came back in a cheap plastic garbage bag. Exactly what I didn't want. He told me I would have a credit back on my card in 48hrs. I asked him to have the manager call me. She never did and there was no credit. When I called to speak to the manager, she told me LaMar isn't authorized to give credits, he came from the plant, and there must of been a miscommunication. Clearly there was no miscommunication. LaMar told me what I wanted to hear so I wouldn't go somewhere else. Guess what? After this experience, I will be going somewhere else. read more

Dry cleaning is good and reasonable. Cassandra is a doll. Take my advice, never get your alterations done here. It is overpriced and the work is horrible. Update: The manager gave me $40 off the initial alterations. I ended up going back to get the alterations fixed to my liking. The seamstress was nice about my dissatisfaction and they gave me an additional $25 credit for the inconvenience and miscommunication. I would say I am pretty satisfied now. read more

TI love this place i need my clothes clean in the 24 hour. And they did it for me and I thank them so much thank you so much on the on Losses Road in north Las Vegas Nevada thank you so much read more

HORRIBLE with a capitol H. Went there to have a cover bag (which holds a portable chair) stitched up. The tear in bag was only about 1 and 1/2 inches long but, didn't want bag to tear further. It took a week to get done and then, it wasn't there at store when said it'd be there. It cost $10.00 for a 1 & 1/2 inch tear and as soon as I opened the bag the sewing became all undone. Was a waste of my time and money. read more

Wow--$60 to take in 2 casual tops? A little exorbitant. Nice job but will throw the tops away before I do that again. Lol

Rip off . Tried to call and ask about prices rude . Just a drop off store . Rude and expensive

Eh. They clean just fine, but the prices are not awesome. The location is prime though, so if you live in the area, it probably makes more sense to use this cleaner than to drive somewhere further away. I've had suits, shirts, dresses, and even drapes done here. I'll be back, I just wish the pricing was a little better - or that they had a frequent customer program. read more

Was pleased with their laundry services and alterations however when I brought my suit for alterations they quoted me one price and charged me differently upon pickup. Get everything in writing! And confirm prices before you leave. I mistakenly trusted the price quoted... never trust them. read more

I like the convenience of this location which is why I continue to go back. Yes, it's a little pricey (especially compared to Eldorado cleaners) but you get a discount if you bring your clothes in their blue Boston Cleaners bag. I like that I don't need my ticket to pick up the clothes because everything is in the computer system by phone number. And I like that you don't pay for it until you pick it up. (Unlike Eldorado which makes you pay first.) The alterations lady is good. She's hemmed a few formal dresses for me that were very delicate material and she did a great job! read more

Great service. Had an expensive purse that needed to be cleaned, they did an excellent job!

5th time here now and my expectations have been exceeded every time! I used to go to a place closer to me but my clothes always cane back with the same stains, I often wondered if they were even cleaned at all! Glad I switched to this place, oh and the agent at the front desk is super sharp, she remembered my name from the very first time I came! read more

Yes, this is not the cheapest place in town, but the service is impeccable and my clothes, uniforms and household bedding always come out perfectly ! Ladies at the dry clean counter are ALWAYS super nice and have my items ready before i can get the tag out of my purse. Super happy with this neighborhood, eco friendly dry cleaning service. read more

I moved to the area a few months ago. I'm glad I found my go to dry cleaner! I signed up for the VIP so my card is on file which means I get 30% off all dry cleaning. I've also had alterations done here. The manager Nora is so sweet. My clothes are done fast and service is always great! read more

Sign says open at 730. Left at 740 and still not open. Update - someone from Boston Cleaners called me to let me know what happened. I'm very impressed they would take the time to do this. Nice to see they would take the time to reach out. read more

Dropped a uniform off for one day dry cleaning. Was told it would be ready for pickup the next day after 5pm. The bottom of the receipt also said, "Ready after 5pm". When I showed up at 4:56pm I was told it wouldn't be ready for pickup until after 5:30pm. I asked why I was told 5pm and why the receipt said pickup after 5pm and the only response I received was "it's a mistake". The only mistake was using this dry cleaner. Now that I know they don't deliver on their promised time and that they ship all garments off site, I will never use this place again. Beware! read more

Holy cow. It cost me like $25 to get a couple of sweaters dry cleaned here last year. Granted, they did a good job, and they packed them in some really nice covers, but ouch. Check pricing before you drop off your stuff here. read more

The staff at Boston cleaners is incredibly efficient, friendly and helpful. More than any other dry cleaner I've experienced across the country. High end, but worth it. read more