I noticed that many of my collared dress shirts had ruffles that ran down the center of my shirt parallel to the buttons. At first, I would iron the wrinkles out at home, but then I thought about how I was wasting my money. After taking my clothes to the cleaners, I should be able to put my freshly pressed, wrinkle, and ruffle-free shirt immediately on. Therefore, I took my ruffled shirts to the cleaners, and the male employee at the front was gracious. He examined the shirts and informed me that they were having issues with their machine and offered to redo the shirts. When I returned to pick up my dress shirts, they were ruffle-free!
On another subsequent occasion, I received numerous ruffled dress shirts. The male employee apologized and said, "We have to fix the machine," but assured me, "anytime this happens, bring it back, and I will fix it." I am a super busy man, and the dry cleaners' location is not close to my home, so I stopped taking my work shirts there and only took pants to get dry cleaned (they do pants fine).
Shortly after, I stopped going to this particular dry cleaner for a few months to experiment with other dry cleaners that operated near my neighborhood. The other dry cleaners did an excellent job, and my dress shirts were always freshly pressed and ruffle-free. However, the turnaround time took too long; I didn't want to wait two days or more to get my clothes back, so I returned to Same Day Cleaners, hoping that the machines were fixed and the ruffles on my dress shirts would be a distant memory. I took three dress shirts to same-day cleaners on a trial basis and received them ruffle-free. I even excitedly told the male employee, " No ruffles! We are good!"
Thinking that they got their stuff together, I brought approximately eight dress shirts and 3 pants to the cleaners and when I got home, three of the shirts had ruffles down the center, and one shirt had wrinkles on the upper back.
The female manager accepts the three shirts and attempts to steam out the ruffles on the spot. She brings the three shirts back to me in unchanged, ruffled condition. She makes a few more attempts to steam out the wrinkles, and nothing changes. Therefore, I inform her that she's trying to do a quick fix, and it's not working. Plus, I have things to do, so I will leave the shirts and pick them up another day like I did the previous times."
The manager gets an attitude, and she and the male employee start talking about me in their native language. I don't have any coward in me, so I told them, " Do not talk about me in your language. Say it in English, just like I am talking to you in English. That is disrespectful."
The manager claimed the ruffles couldn't be taken out because of the material, and I know that's incorrect because I have never had this issue anywhere else, and they have fixed the shirts previously. The manager did begrudgingly agree to redo the three shirts, but she and the male employee continued to talk about me in their native language. When I left, they were still angrily talking about me.
I do not recommend this place because they have chronic issues with leaving ruffles in dress shirts. Furthermore, they were rude, and they did not show me that they valued my business. When a customer comes in and shows that the shirts weren't dry cleaned up to standard, the response should be apologetic and understanding. We will make this right--not talking about the customer in their language and acting like they are being inconvenienced to maintain a high level of quality and standards. Their behavior toward me was disrespectful, non-customer-centered, unprofessional, and rude.
I will never take my dress shirts up there because they have proven something is amiss. I only get ruffles on my dress shirts here.
I wish I hadn't deleted the photos of the ruffled shirts that I took months back. I figured that if it happened again, they would politely fix it as they did the previous times. It won't be the next time because I will take my business elsewhere! read more