After having my high end computerized Sewing/embroidery combination machine in a local sew & vacuum shop...for 7 months....the machine came out in worse shape than when she went in. Desperate to not to have to junk my beautiful machine....I called SEWabilities. A very nice gentleman (Ed) answered and told me what to bring if I want my machine serviced. The next day I brought in the machine head and embroidery module. This was @ 11:00am. Ed sat down and we chatted about what the machine was currently doing...and actually started the machine up and went through a few sew outs in sewing mode. He diagnosed what he thought was the issue and asked what I'd like to do. Asked for him to service the machine head and embroidery unit. At 3:00pm....4 hours later I get a text and email alerting me that my machine was ready for pick-up!!! After tearing my hair out for 7 months with a tech who really was over his head with this machine.....I wasn't expecting much. I get to the store and Ed had her running like new......in 4 HOURS!!!!! If you have any high end computerized sewing and or embroidery machine, you need an experienced technician. Ed is your guy!!! Ms Joan, the owners Mom, demonstrated their top of the line multi needle embroidery machine....very nice, very knowledgeable!! A very happy customer!! read more