I come in this store pretty often and will continue to support them after leaving this review. I haven't wanted to leave a review because I appreciate having a local game store and I love to shop local when I can. I came in today (Sunday) around 12:40pm and I get similar treatment every time I'm in there. I am a femme presenting person and they all treat me like I don't exist and usually leave the interaction with the cashier being made to feel stupid. I see them having full on conversations with people and then when I come up to purchase something, I'm treated like I don't know what I'm doing and not paid attention to, even when I am right in front of them checking out.
And on multiple occasions have been met with a similar experience from the cashier. Today I found myself standing waiting to be rung up, while the employee at the counter attended solely to a patron going through a binder of mtg cards. I recognize a need for supervision and attention required for customers reviewing the card catalogue. However, my partner and I stood for some time waiting to be helped without so much of a check in to let us know if we need assistance or otherwise. In the future a quick "i'll be with you momentarily" could suffice. Additionally, once we are finally asked if we are checking out the cashier proceeds to split his attention between us and the customer with the binder. So much so that my partner and I spend unnecessary moments trying to make our purchase using Apple Pay when the machine needed to be reset. Ultimately, our dissatisfaction comes from a lack of consideration to all customers in the store. I recognize my purchases may not be as lucrative as those who play mtg or 40k. But I would hope my continued patronage would be worth some standard shared across the btg staff. This is not my experience every time but is certainly not the first. However, I do hope the next time I visit to be a more courteous one. read more
