I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Called to get an estimate here at E&R Automotive for my F150 air conditioner along with 5 other…read moreplaces. From the beginning owner Eddie was very courteous and professional. I chose this place and GLAD that I did because Eddie the owner and manager Isaac were extremely professional , respectful and genuine caring toward my truck issues. They provided me with EXEMPLARY, EXEPTIONAL, PROFESSIONAL service and very fast service. I Took my truck yesterday and was ready today by 1:30pm and even gave me the 10% advertised on line. I am very happy with their customer service and STRONGLY RECOMMEND them especially if you are a female as I am. The price I was quoted is exactly what I paid and did get the 10% off as advertised.

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

WOW!!!!! Great great prices!!!!! my Transmission completely died on me!!!!! My only means to get to…read morework As a single mom! The owner is fantastic, extremely understanding!! was able to work with my budget and was able to get my car back to me within 2 days!! Thank you thank you!!!

This guy kept my truck for 3 years and lost all my parts for engine,messed up my new paint job, he…read morerebuilt my transmission and 4x4 and since he got in a argument with me he desided to put me a used transmission and 4x4 and told me truck was ready, lost all my bolts and screws, he had roof leaks charge me 8,000 with 4,000 down and didn't finish anything he lost everything on my motor and never finished nothing and he said I wasn't getting a damm penny back so now he owes 15,000 plus on a law suit now since he hasn't paid for over 1 year this total will be put on a his credit and judgment moving forward to what's next don't ever go with this thief he don't know his job then he says he don't got mechanics , just look at the pictures and see my new paint,the loose and used transmission he put on from junk yard, my engine missing everything that he lost,he kept all the new transmission and 4x4 and put some junk on my truck and said its ready this guy is a clown big o thief just look at my parts all from the junk and kept all the rebuilt this transmission or 4x4 are not mine he put these from junk yard

I really thought this was the best place to bring my car to be repaired. I came in good faith. I…read moreread some these comments but there is alway one bad Apple in the basket. They worked on my car for almost two weeks supposedly they found nothing wrong with car so I took it for a second opinion to another great mechanic and they told me that Oscars Transmission stole my catalytic converter and put a cheap auto zone part in it. I went back to reclaim my $600 dollar piece out of my car. He instead of letting me talk to the guy to resolve this problem who worked on my car. He said prove it that we took your Cadillac converter. I told him my honest a nice mechanic told me and also said that's important to let the consumer know that that piece was replaced. Basically the owner lied to me that there was nothing wrong with the car. That is a lot of my for someone who is disabled. They took advantage of me because I am a women for what they did was a felony act ... I will see someone else to replace fix the part also make a report

Customer service is horrible, they promise you certain day and time to have vehicle ready and keep…read moredelaying the time and day. If you want business keep your customers happy and be honest. Will not be bringing my vehicles here ever again

I've used this place 3 times on 2 different vehicles, and ive gotten great results!…read moreI had my transmission rebuilt on a 2016 Chevy Malibu that turned out great! He also does inspections on my other vehicles as well. He also has reasonable pricing for some major transmission repairs, so Shouts out to Renee and his team of mechanics at trevino transmission!

My dad took his truck, they gave him a price when he called. The same price when he dropped it off…read morebut then when he goes to pick it up. It was a different price. This place is not consistent with their pricing. I wouldn't give it a one star rating at all

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.