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    Boot Barn

    2.2 (5 reviews)
    Closed 9:00 am - 8:00 pm

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    3 years ago

    Helpful 2
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    3 years ago

    Always the best selection and service . Great sales team to help find you what you came in for and more! Will always be loyal to Boot Barn !

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    2 years ago

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    3 years ago

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    4 years ago

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    Ask the Community - Boot Barn

    Nordstrom Rack

    Nordstrom Rack

    3.5(40 reviews)
    6.3 mi
    $$

    Great store! Lacked the amount of variety that I needed for my shoe size of 9.5 though :( Sad…read moretimes! Besides that I did find a beautiful pair of blingy heels! So I bought those! :) There are some good deals in this store and a great variety for both genders! The store was very clean and the stock was well placed! I didn't see too many people on the floor to help or clean though...no one asked if I needed help with anything or smiled in my direction...work on that people! Besides those flaws, great store! I'd go back just to get some deals!

    Once again, I experienced humiliating and unacceptable treatment at the Nordstrom Rack store in…read moreBelmar, Lakewood. During the return of an item purchased online, the cashier was rude, impatient, and visibly irritated. At the time, there were no other customers present. I addressed his behavior by stating that he was being rude; I did not , insult him, or behave disrespectfully. After I thanked the cashier and stepped away to continue shopping, I observed the same cashier start helping another customer, and both of them began laughing and making derogatory comments about me. I returned to the counter to address this behavior, at which point the other customer began yelling at me, telling me to "behave better," completely unaware of the irony of his own actions. The involvement of other customers in a matter between a Nordstrom employee and me was inappropriate, unnecessary, and deeply unsettling. When I stepped outside the store to contact Nordstrom Customer Service, an individual named Justin approached me and introduced himself as the manager on duty. He immediately stated that the cashier who assisted me was the kindest and most polite employee in the store. He also referenced the existence of video footage. I asked whether he had personally reviewed the video, as his comments appeared to reflect a preconceived bias similar to that displayed by others involved. He acknowledged that he had not viewed the footage. I informed him that I intended to contact Nordstrom Customer Service, as this was not the first time I had felt humiliated at this location. I thanked him and left. While in my car, I contacted Customer Service and was treated professionally and respectfully; the representative demonstrated a high level of understanding regarding my experience. I have been a loyal Nordstrom and Nordstrom Rack customer for many years and have shopped at locations across the country. I have never experienced treatment like this elsewhere. Unfortunately, this incident marks the third time I have felt disrespected and humiliated at this specific store. On a prior occasion, I spoke with the store manager, Mr. Matthew, whose response I found to be dismissive and arrogant. I clearly stated at that time that I would no longer shop at this location, but unfortunately, I did not respect my decision and my boundaries. Given the seriousness of this incident, I am escalating this complaint to higher levels. The conduct of both the employee and the customers who felt empowered to intervene without any factual understanding of the situation was inappropriate and raises concerns of a potential hint of discriminatory behavior. I was informed that video footage with audio exists, which I welcome being reviewed. I will not shop at a store where I am made to feel unwelcome, disrespected, or singled out. I choose to spend my money where I am treated with the same dignity and respect afforded to everyone else.

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    Boot Barn - shoes - Updated May 2026

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