This has to be the best Boot Barn in Southern California. I am always greeted when I walk in and genuinely feel like the staff is there to assist me with whatever I need. I will say, my best experiences at the store have been when I was helped by Arianna. Arianna knows the store, brands, styles, and how to ensure the fit of boots are correct. Like I said, my favorite Boot Barn location and Arianna is definitely an all-star and truly believe it would be beneficial that Boot Barn give her an opportunity to move up in the company. You can see that she is truly passionate about the company and customer service. read more

Arianna is the best. She knows a lot about boots, was attentive and made me feel welcome. She led me to the section I needed to find what I was looking for. Thank you Arianna. read more

Thank you to Maria for helping me today and explaining to me about "Hawk Ground Support men's insole , 29$ ! And she also saved me $5 on a easy fast survey , So yesterday I accidentally purchased the wrong ones which were 20$ for my Husband and son for work , they definitely need good cushioning support for being on there feet all day working for traffic control ... and even paying 9$ more was definitely was worth it !!! Thank you again for good customer service read more

Boot Barn - Shoe Stores Near Me - Chino Hills, California

Horrible service , purchased boots and asked return policy was told tags must be on for refund tags off ok for store credit. Tried to return boots for uncomfortable fit after purchasing new boots from boot barn online . All I got was attitude from KIM kept saying she can't put on her shelf in her store , she must own the place . I had to leave due to the level of disrespect and attitude. I didn't want to argue with a pregnant lady . Take it easy on the customers KIM its only a pair of boots read more

Horrible experience. I will never shop there again. First time buying boots there. Sales tep helped me pick out 2 pairs of Laredos. She told me at check out if I have any problems just bring them back and I will have no issues with a return. I tried to wear them once and they hurt my feet very bad. Tried to return them and Maria looked at them and said they were too worn in to return. I said that is how I bought them from the store. I literally wore them for 5 mins. She said she will not take them and handed me back my boots and receipt. Tell your sales reps not to guarantee a easy return then!!! Now I am stuck with very expensive boots that i cannot wear. WORSE MANAGEMENT AND NO CUSTOMER CARE! do not shop here! read more

Boot Barn... take my money!! It's never a disappointment, just went in today for some gift cards and I wanted to walk out with 3 pairs of boots, 2 belts and a long cardigan. Staff is really nice and attentive, always offering help. They help make returns as easy as possible and never a hassle. Planning to go back next week for these beauties read more

Boot Barn - Shoe Stores Near Me - Chino Hills, California

rude and condescending attitude from management. I will drive hours if needs be to the next boot barn. I live 5 min from this one.

Spent about $650 here. Staff is rude. Maria was not friendly. No greeting. No eye contact. If you ask her a question she seemed annoyed. Bad day for her I guess!? Sad. Step it up staff. Smile. Be friendly. Best thing about BB is their hefty bags. Their bags are sturdy with reinforced handles. Nice touch. Love the smell of BB too. Fresh leather smell. Yes, I like their merch. Boots are good. Clothing is good. Lots to choose from. read more

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The cashier here is rude. The staff can use some training. She was not helpful. Then makes it a point to state that "boot barn western wear" is a jacket & coat store. RE: I had asked if she had more flannel/Pendletons in a thicker material like the one I was holding. She responded before looking. It's fall btw they were everywhere. So I looked for it myself. The lady w the short blonde hair was very helpful in men's section read more

Boot Barn - What I ended up getting in men's. - Shoe Stores Near Me - Chino Hills, California

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Customer service is terrible. The associates are not helpful. Don't bother asking questions because they'll make you feel like a nuisance. The boot area is messy. The store manager has the worst attitude while smacking her gum. Do yourself a favor and go elsewhere! read more

My experience here was extremely pleasant. I was greeted the moment I walked in. Connor helped me today, there were also two sweet girls that checked on me a couple times. They have a great selection! I've been to the location in Orange as well but it's way more crowded. So this place had plenty of space to browse around. Deff will return again read more

Love Boot Barn for their clothing & customer service! Went in to get a hat re-shaped and was helped by a staff member, Juliet! She was super sweet & extremely helpful! She even helped one of my bamboo hats gain its shape back! Rarely anything bad to say about this location. read more

Just wanted to give some time to thank the three employees working today 05/23/25 from 2:00pm - 3:00pm. I walked in with my family and they noticed right away we needed an exchange, got the box and immediately went looking for the item we would like in exchange. Constantly looked for us to see if we needed help with anything while we shopped and items we did select they will hold it for us at the front of the store to free up our hands. They were so helpful and it made a huge difference in our shopping experience. We had a running toddler and a lot going on so it was a lot of help. Thank you so much, highly recommend this store! We will keep bringing our business here. read more

nov 29 2025- me and my family came shopping for the holidays and we always support boot barn. at check out heidy was very rude and discriminating my whole family and not being very professional, heidy admit the whole employee team was following us and she started giggling and smiling very rudely . boot barn should not have racist employees!! heidy is the worst employee ever! she has no morals in respecting customers! may god bless her to find another job because this job is not right for heidy. read more

Wide selection of boots that comes with a boot barn but terrible customer service. Front desk sales employee was extremely rude and rolled her eyes when she had to do her job. I left the merchandise and walked out. Terrible experience at this boot barn! read more

Terrible, staff is rude can't even greet or be bothered I was waiting at checkout and no one came so I left the stuff and went to another location Boot barn please train your staff!! read more

Yesterday 4/17/2023, my wife and I went to the Boot Barn located in Chino Hills, we were immediately greeted by Kim, she asked if she could assist us, and we stated that for the moment we were going to snoop around. On the 29th we are going to see Brooks & Dunn in Laughlin, so we both wanted to get some clothing as my gear, well it's time to buy some new shirts and jeans, and my wife also wanted to get some new western clothing. They have a large inventory of things so there is quite a lot to see and try on, Kim came by and asked again, and I asked about some shirts that I saw on the Boot Barn Web sight and she helped me locate them and we were successful... I told my wife to call her grandson Bobby to see if he needed something, as he and his girlfriend and other friends were also going, she did and found some shirts for him, my wife also found some cloths for herself, then we started trying on the gear and made our choices... The entire time Kim positioned herself where she could see who was coming and going and should I need help she was there to assist, also while hanging some new stock on the racks, there were other Sales Associates so everyone was greeted warmly and if they needed help was there... Three things are important for me to enjoy a shopping experience: 1) The store has to be kept in a clean and well stocked manner. Some stores, clothing is on the floor, things looked like they were placed anywhere, and just kind of a general mess, this was not the case. 2) They have to have a good selection of things so I can get something that appeals to me, BOY they had a lot of great stuff. 3) The Sales Associates have to look like they enjoy what they are doing, many times whether in restaurants, or markets, or clothing stores the Sales Associates appear to hate being there, don't want to interact with the customers and when they do, they come off like they are being bothered. NOT the case here, Kim took care of me and my wife and answered our questions, Kim handed us over to Kristin, and she was an extremely pleasant young lady and like Kim they are both beautiful young ladies, they really showed their loyalty to their employer in the manner in which they conducted themselves. SO THIS IS FOR THE PERSON READING THIS AT BOOT BARN, Kim and Kristen performed great, my wife and I spent around $300, and instead of going to the Boot Barn in Los Alamitos, we are not going to make this OUR Boot Barn, they other one in Los Alamitos just too many problems with their Sales Associates, the store is just crammed with stuff, poor floor layout. Now to maintain an honest perspective, the Boot Barn in Chino Hills is MUCH larger and there fore has a great flow pattern where customers are not bumping into each other, great colors, and very inviting so that you just want to stay as long as one needs to really check out the inventory, the one in Los Alamitos is just tooo small, the Corporation has not plowed money into the store making it fresh, warm and inviting, to the degree that you just want to get in and get out fast. Just a suggestion, Boot Barn you might just want to consider finding another much larger location, similar to the one that is in Chino Hills. My wife and I will be returning to our Chino Hills Boot Barn for our future purchases, hope to see Kim and Kristen when we do... read more

I don't understand and get why any business would. not ensure all their employees are delivering a great experience for consumers. Especially now. I have been to this Boot Barn numerous times & the service is always hot or miss but today was beyond horrible . I could not believe how bad the service was. One, I waited a few minutes asking for helping by the Hats . Andrew was at the register with another associate & I continued waiting patiently by the Female hats. No one approached me so I walked back to the registers where they both were and it took 5 minutes - yes 5 minutes for either one to acknowledge. I requested some help by the hats and Andrew looked over to the other associate can you help her. The associate asked how can I help you . I respond I have some questions regarding the hats but needed to show her what I was looking for . In her response not even walking to the hats which was a very short distance was well, what's your question. At that point I walked to the hats and waited another 5 minutes in which that point the associate was very bothered for being disturbed and not even a thank you or welcome . Very poor service today . read more

I kick myself every time I return to this store because I'm always disappointed with their lack of customer care/service. "Whatever we have is on the floor"..."that damage is just how the boot is.... It's gonna wear like that as you wear it any way ".... Corporate needs to be aware. read more

Cody James boots are junk, do not buy them. Both boots delaminated at the soles in 4 months, I had boots from Walmart last way longer

Not sure if it was my race or what but not one employee asked if I needed help. I was there on Monday, October 14, 2024 at 4:30pm. Not a hello and I was there for a while and just got ignored! Other folks walked in and got a hello welcome. So disgusted with that place! Never had a problem in the San Dimas one. Will never return to the Chino one! read more

I've came to this location various times and every time the supervisor ( my guess) from the way she was acting was so rude. Ive seen her be rude to her own staff at one occasion. I've asked her help and she seemed annoyed even though that's her job? The first few times I've encountered her I let it go people have bad days? But today really just did it for me. Hopefully they train them on customer service read more

Great customer service and always ready to help someone with what they are looking for.

The store was very nice inside only thing was the cashier had a little bit of a attitude when I went to pay other then that store was great

I ordered a pair of Ariat boots (250.00+) for pick up. This is Christmas! I got there to be handed a pair of boots in a shopping bag with no box! Apparently the store has no boot boxes? Upon inspecting the boots, 1 was very scuffed up and was a drastically different color from the other. When I asked the sales associate to check for another pair, she already knew they had none which tells me she was very aware of the condition of the pair in the bag! I found a different style and again asked about a box and was told they would fit in a hat box that would cost me $5!!! Soooo, they tried to pass off a defective pair of boots, wanted to charge me for a box which they should be sold in anyway, and the icing on the cake....tried to give me the refunded difference in price in a store credit!! In order to get it sent back to the original form of payment, they had to process a full refund that will take 3-5 days to process and I had to purchase the replacement pair! The monies will all level out in a few days, but the fact that they were trying to pass off defective boots AND wanted to charge me for a box when they should have come in one speaks VOLUMES to the subpar standards at this store! read more

The employees are very nice and helpful. With their help & experience with boots, they definitely made our choice easier and fast after seeing so many boots that you could fall in love with or choose from. read more

Ariana helped me today, she made my experience at the store extremely pleasant and was very nice with great customer service. I will definitely be coming back to this location. read more

The quality of the earrings are so good I would definitely go back again to purchase a little more even though they're a little bit pricey the quality does matter a lot. I love how they have a range of color for clothes just not browns and blacks they have yellow red blue green. read more

Boot Barn - Earrings - Shoe Stores Near Me - Chino Hills, California

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I have never been to a "Boot Barn" in my life and in all honesty was simply roaming a shopping center for air conditioning. I was very pleasantly surprised. There was such a broad variety of clothes, boots, hats. The staff was absolutely amazing and attentive. I have a very tall and very skinny T-shirt. We found so many things that were stylish and reasonably priced. I am Super excited to check out other locations and see if they are equally welcoming! read more

I dislike leaving bad reviews, but this boot barns workers gave me anxiety.. they were not helpful.. had to find someone to help me and they were very rude... what happened to customer service.. it's so sad that we don't have that anymore.. i regret giving them my money but i needed boots for a concert. I won't be going back there again. I definitely told my man about this one so he won't be going there either. Hire better workers with great customer service please. Boot barn deserves better stars read more

This location is bigger than the one closer to us, but the staff didn't seem extremely helpful. Our local one, you are greeted as soon as you walk in the door, here we had to track someone down to help us. The person that checked us out seemed like maybe she was having an off day, I'm not sure. It just saddens me because I know I can almost always expect golden customer service at boot barn. This one didn't quite hold up to the others. read more

Excellent customer service Make sure you come talk to Aliya for all your need.helped me out with every question I had and overall she's your vaquera to go to read more

I went into the store at 5:40 and found a pair of jeans I wanted to try on at 5:55. They said since they had 5 minutes till they closed they wouldn't let me. It's not like I was going to take long trying on ONE pair of pants. I won't be coming back, that is not good customer service. read more

I ordered online for same day pick up. I received an email that my item was in stock and the order was being processed. When I arrived they cancelled the order because they didn't have it. I was told the payment would be returned to my card. It's been over a week and no $. When I called the store and tried to explain my situation the female clerk kept interrupting and talking over me. Her final statement was "we don't handle refunds. They come from a 3rd party. Best advise for customer, don't buy online from them. Best advise for BB, hire friendly help. read more

Went in yesterday afternoon and the first thing I noticed was how organized and clean this store is. Everything has a place and it makes browsing a breeze. Employees were attentive and even grabbed things for me that were up top that I couldn't reach. lol Definitely didn't have to "track someone down." I also purchased a new black cowboy hat. The manager was amazing at cleaning, steaming, and shaping my hat and carrying a friendly conversation as well. Great customer service. I live close to the San Dimas location but will return to the Chino Hill's location as I prefer this store. read more

I agree with the other 1 and 2 star reviews, they are rude and don't seem to want to help. I've been there 2 times and both times I get little to no help. I learned over time that employees are the reflection of management so they must have poor training or none at all. read more

They gals here are rude, we have been waiting outside for 30+ minutes, at least 11 people have left and they still don't let us in... this is so irritating... bad customer service at this boot barn... read more

Very helpful staff! Great deals and good quality product! Would definitely recommend to friends and family!

Maria was very helpful in the floor. Arturo was friendly and kind at register. My first time here and love the service. Great job guys.

Purchased my second pair of the western work boots, Very Nice women named Jordan helped me out. I love this place and my boots lol