Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the…read moreparking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness.

My dad used to say, "A penny saved is a penny earned." This little neighborhood shop (520 Broadway,…read moreVallejo) saved me a thousand bux and change. I've waited a day to make sure that the phone continued to WORK LIKE-NEW; it is. The phone was apparently circling the drain, function after function were going glitchy. The speaker stopped working altogether, the phone was dropping calls or declining to make calls altogether - "CALL FAILED" was it's mantra! I checked it in with Mister King and in a few hours he had it up and running smoothly. I was all set to go give APPLE more than a thousand bux for a new one: $80.00 and like I said, "LIKE NEW!" Thank you sir.

Replaced Samsung A71 screen that had been cracked. Business address is 520 Broadway in Vallejo…read more After King (owner) replaced screen the phone stopped working properly making calls and texts. Rather rather than taking responsibility, King told me every excuse in the book which included his hardships and financial situation. As a customer standing in front of him with a non-working phone, this was the last thing I wanted to hear. I asked that he replace my original phone, now that it was useless, after his repair. King to refused. Not only that, but he began throwing a temper tantrum throwing boxes and slamming the service counter with his hand as a child would do right in front myself and a patron waiting behind me. I received a refund for the screen replacement but was now out of a perfectly operating phone which I need for my job and life. King was the cheapest, fastest and most informative of the 3 businesses I got quoted for the repair, however in the end I regret my choice to give my business to A&M. Had King taken ownership of his repair problem and was able to keep his emotions in check I would not be here writing this review. Vallejo, in general, desperately needs some high quality businesses people can count on. It's just too bad we have this instead.

Very helpful staff they made suggestions which I found invaluable asked for help from supervisorsread more

On 6/29/26, I went to Best Buy Vallejo to purchase an additional Ring camera. I asked to see the…read moreRing box so I could read the specifications of the camera as there are several cameras present. The sales associate told me that he cannot allow me to see the Ring box unless I am purchasing it. I've never heard of this policy before. I spoke with Manager Francisco who then allowed me to review the Ring box. I find this to be very poor customer service. There is an armed security guard at the front door of the store. So, I cannot understand why customers are not allowed to review the specifications of items. I won't be back to this store and I've been a customer for 10+ years.

I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Pretty great sales people.I received great customer service. Friendly and professional sales…read morepeople. I highly recommend this store.

Terrible experience don't go to this store!!!! An employee of there's added 3 devices in my name…read more Even though they fired him it's been 7 hours and counting and my issues still hasn't been resolved. The management tell lies and didn't handle much. Save the headache and go to a different T-mobile office because YOUR PERSONAL INFORMATION IS NOT SAFE!!!

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

This is the worst business in Vallejo...very unprofessional. This "phone repair store"…read more Is never open....when you call the number he won't call back for weeks....it was only after someone I knew that knows him called several times that he then called me back...he was rude and disrespectful....don't waste your time or money.

If I could put a lower rating I would. Store isn't open more than half of the time and the other…read morehalf is a bs quick phone call with the "owner" that doesn't show up when he says he is. Very unprofessional "business". Got here with 2 other customers hoping to get a phone fixed that had been waiting for hours. DO NOT WASTE YOUR TIME HERE

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!

Gary at Wireless Options is friendly, fast, very responsive, and best of all, he knows what he's…read moredoing. I had a Google Pixel 9 Pro XL that just came out and was so new no one else could work on it. He pointed me to the correct place to get an OEM factory replacement screen (not Ebay!) and installed it quickly and correctly for a very competitive price compared to other people I messaged. Would recommend. I attached a pic of my old busted screen. No point in attaching one after it got fixed, just google "picture pixel 9 pro xl" because there's no difference from the factory version.