My cell phone had mysteriously lost my pin, and I ended up erasing the entire phone unwillingly…read more Normally, when you do a factory reset, the phone hangs onto your cellular information. Nope this time it was all gone. Without outside help the phone had turned into a brick. Once I hook the phone up to the Internet, I managed to start the repair to my apps. However, since my phone number no longer existed at least on this phone I could not log into the Verizon web site to try and reestablish the eSIM card. The instructions were basically if you can't do the easy way then you gotta go to the Verizon store and have customer service reestablish your service. The last time I've gone to a cellular service store it was a miserable experience. I felt like I was talking to a wall. This is where I develop my prejudice against cellular stores, which aren't located next to Google. The relief when I entered this Verizon store and customer service knew what I was talking about was palpable. Josh seemed like he was intimidated by this request since it's not an every day occurrence, but in fact he was more than up to the job and understood a lot of the intricacies behind the iPhone operating system. I totally respect his depth of expertise. Because originally I thought I might have to go to the Apple Store to get someone who would understand the iPhone OS. Furthermore, Josh handled us with excellent customer service attitude. I've run into people who sneer at those who lack what seems to them to be basic understanding. Josh was in no way condescending but friendly and approachable. In other parts of the Verizon organization, I have encountered customer service which range from indifferent to ignorant to just plain obnoxious. I am happy to report this dismal attitude does not extend to this Verizon Shop. I would gladly take all of my questions and Service requests from this Verizon outpost.

So my experience with this location started 2 years ago (as a headsup, I am now on year 3 of…read moreservice). 2 years ago when I first called, I was waiting in line to pick my kiddo up from school; I literally called only because I wanted information, I made sure to let the rep know (because I didn't want to waste their time, but wanted them to know I just wanted information and that there was a possibility that a sale would NOT come from this). They were super kind about it and we probably spent about 20 minutes going back and forth- me with all my questions, and Monica with all her answers (and patience). The call went so well that I decided I would come in and just see what Verizon could ACTUALLY be able to provide me (deals, plans, prices, devices, etc.) Monica was a stand-out employee. As we were sitting there figuring everything out, my kiddo and I were having our side-conversations about things, and that's when Monica realized and suggested we look into adding a connected tablet (not only would I be able to implement and integrate it's use into my business, but kiddo would be able to play Fortnite whenever and wherever we were (Fortnite was LIFE for him and his buddies at the time, so yeah, it only made sense to add such a powerful device at such little cost). Having been in sales before, being in business currently, I respected and appreciated the way Monica listened and suggested, never pressing or pushing- I never once felt like a dollar-sign/account. A simple 20 minute call turned to a full-blown new client. And now we skip to today, 2026. Last week I decided I needed to add some services, and was playing with the app. Since I accidentally left stuff in my cart, Verizon picked it up and had a service agent call and asked if I wanted help...I did, but I'd rather speak to someone I know wouldn't see me simply as an additional account- SO, I checked to see if Monica was still at the same location...SHE WAS! So of course, she took all my questions AGAIN. Answered every doubt I had, and again, I headed straight to the Verizon store. The staff here is very friendly; the gentleman at the front desk immediately jumped up to greet me, I let him know I was there to speak with Monica and he connected me with her. So now, here we are with additional services, and extremely happy to still be with Verizon. The service is great, whether we head down South, or up North, we always have service on our phones and tablet. Home internet speeds are always phenomenal (there was one time where we had issues at home, but I wasn't there. Grandparents called asking for help, and I was able to fix everything straight from my phone, I loved it!). But most importantly, I know that Monica and her team here the American Canyon branch has the best in mind for their customers. I will continue to stay with them, and will continue to give them my business.

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

5 Stars for Marina at T-Mobile!…read more My husband and I had wonderful service. Marina was so friendly, knowledgeable, and patient. She made us feel very comfortable asking questions and took the time to explain everything clearly so we understood the whole process -- my husband had lost his cell phone. She is professional, kind, and provides truly great customer service. I highly recommend asking for Marina if you go to the T-Mobile store in Vallejo!

Went in due to the T-mobile rep at Costco talk my senior mother into a bunch of things she didn't…read moreneed. Everyone was very apologetic and assisted us in returning the products and canceling the service. The staff at the location were amazing. If I ever changed companies I would come see them

My husband was in need of a hospital bed rental to use while recuperating from a very serious back…read moresurgery. I called a few places and was either unable to get a call back or they made the request more complicated than necessary. Jackson Medical Supply was prompt and clear about the process and was able to deliver and set up the bed in a timely fashion before he got home from the hospital. Thanks to JMS and especially Peter, our set up and delivery person!

I arrived at 4:55pm today, Wednesday, and the door was closed and locked. I looked inside and saw a…read morewoman at the counter. She had to have heard me because I tried opening the door. I stepped back to look at the signs and looked through the window again and she disappeared. Tried calling and it went straight to voicemail. Very unprofessional. On the door and on their voicemail, it says they're open until 5:30pm.

Anthony didn't bat an eye when I swooped in 10 minutes before closing, nope! No heavy sigh, no…read moreattitude...he greeted me kindly then settled in and spent the next 40 minutes delivering an amazing example of thorough and thoughtful customer service. I'd ordered 2 routers on our family plan but only 1 showed up on his end...no problem, he created a new one, activated them both, and labeled each box so I didn't mix them up. Manager Perla was at home by then, but responded immediately to his text and waived my activation fee. As he was finishing everything up, he noticed that he'd forgotten to put one of the routers back in its plastic bag before boxing it up, stopped, unboxed it and put it in its original packaging. It's not a big thing, obviously, but I remember being impressed by his dedication to doing things right. Keep an eye on this guy; I predict he'll go far!

Nico was great! It was so kind of him to come to our home to help us with our TV and internet. He…read moredid this after he got off work. God bless him!

since moving to Fairfield, i've gone to this location only a handful of times. one of those times…read morewere to use a $10 in coupons to buy a couple of things that was i was running low on. long story short. i left my wallet on the counter and Tj, ran after me almost turning on the main street to give it back, yo Tj, may your pillows forever be cool on each side mate!

If I can give 0 stars I would. Next time I'll go to auto…read morezone instead! I had a very disappointing experience with one of the employees during my visit. Teresa was rude, didn't listen to what I was saying, and made the situation unnecessarily frustrating. I ended up getting back in line just to avoid dealing with her. This kind of treatment is unacceptable and reflects poorly on the business. I hope management addresses this issue and provides better training in customer service.