I recommend their service, not so much their prices. They are overpriced compared to AT & T and…read moreT-Mobile. The real reason I stay with them is because they work almost everywhere I go unlike some of the competitors. I just can't force myself to sacrifice service and call quality for lower prices.

I had accidentally purchased a Verizon phone on bestbuy.com. I came in to get it activated, and…read morethey actually activated it for the minimum amount of money (a $35 one time paygo plan) with no upselling, lying or hard selling. The service rep, Sarah, activated and set up the phone as part of the process. I have had such terrible experiences with multiple other carriers that I was thrilled that the rep at this store actually helped me out without trying to scam me. If we ever decide to switch carriers, we will definitely look at Verizon first.

Criminals. AT&T stole $470.37 from my business checking account and I don't even have any…read moreassociation with AT&T (not a customer). I filed a claim with them about 2 months ago and they refuse to answer me. It amazes me that a large company like AT&T is content with just ignoring the fact that they stole money from an unsuspecting victim. Do they think I'm just going to forget about it and walk away?

If I could give less stars I would.... but AT & T, you've got to do better!!! A friend of mines…read morewhose husband just passed away from a freak accident has been trying to get her AT&T account in her own name since his passing bit has been met with nothing but resistance and broken promises. She produced death certificate and anything else they requested, and was even told that it was "handled". Nope, still not switched over. This situation is difficult enough! Have a little compassion and make things right for her!!!

I dropped my iphone 6 and completely destroyed the screen, luckily Blink Mobile fixed it within an…read morehour. They even helped me save me $20 monthly by selling me a cheaper plan for my phone.

This shop is the only cellphone shop on green street. I was hesitant at first because its owned by…read moreKoreans and i had bad experiences with korean cellphone stores in the past. But i finally came in one day to fix my phone. Not only were these guys super honest, they were very helpful with getting a new cheaper and better plan for my needs. Will recommend.

The store was neat and organized. Despite each agent helping other customers, we were helped to get…read moresettled fairly quickly and get the process started. Lex was very helpful and patient while we tried to restore our phone. He tried to find a solution when it seemed like we were stuck.

The experience my mom and I had was amazing from the start. She's on my plan and a lot of the info…read morethey were talking about she didn't understand so they explained it so she could. Mike worked very well with us getting us setup on upgraded lines. He even saved me 150$ on a contract buyout issue. When we came to get the phones; Lex, Daniel, and Sharika were excellent and made the experience enjoyable. We even got 25% off on accessories saving us $25. Overall this was a great customer service and salesmanship team.

This place is staffed with flippant, incompetent weirdos. I'm not sure that does much to…read moredifferentiate it from other cell phone stores, however. They all kind of suck. I discovered something useful: It is not necessary to deal with places like this. Instead, I'm buying refurbished phones online (ie from backmarket.com) and purchasing service from Mint and StraightTalk. If you want to torture yourself, visit a T-Mobile retail location. If you'd rather avoid incompetence and stress, check out the options I mentioned above.

i was helped to day by a man named estime' at the tmobile store on prospect. a wonderful young man…read morewho was very happy to help fix my phone. i am a t mobile customer for years and this is my first interaction with a tmobile store employee. this guy was great he deserves to be in management if he isnt already.. thank you very much estime'

Not just a cellular store anymore, Verizon really can be a total solution to your needs. Tablets,…read moreland line phones, mobile internet, emergency alert devices... Everything all in one shop! Hands down the best customer service of any Verizon store in the area. Everyone here really made me feel at home and comfortable. I would strongly suggest stopping in for any technology related need!

Unlike other cell phone stores I've visited (I'm looking at you AT&T), the manager of this store…read morereally seems to know what he's doing. Staff was well informed and polite, answering my ridiculous questions without making me feel silly. Clinton needs more proper businesses like this. Next time I break my device I'll come here for help first.

I wanted to tell you about my experience with AT&T. Yesterday I went in to the store to.purchase a…read morephone for my daughter. The salesperson who is also the manager ZKara charged my card twice for the same phone and it was one transaction right after the other. I went in to my bank account and found the two charges from yesterday. Today I went to the store to talk with her about the two charges. Hoping she would help to clear up and fix the situation. This isn't what happened. She made every excuse she could and stated that she could not see the charge in the stores account. I showed her my banking app where one charge was $489 and the other charge was $543.48. She said I see the charges but I have nothing in the store that shows the amount you were charged. Then she said perhaps it was shipping that cost this much. When has shipping ever cost over $500? She refused to refund the money to my account. So now I am not sure what to do with this missing amount of money that was charged by the store and they are saying that there is not a charge for that on their store history even though she could clearly see that the charge was made to my account from their store. While I was in the store and telling her about the situation she kept telling me to be quiet and stop talking. Really disappointed and quiet surprised by the lack of professionalism. I also had to report this as Fraud to my bank. The worst thing is that the charge shut off my debit card so I was not able to use the card. There was no apology from her or stating that she would fix the situation and make it right. There was also no call this morning that told me she fixed or helped with the situation. I thought she truly cared we have been a customer for over 25 years. We have worked with Z in the past and realized she was not about helping us but more about making the commission. Totally got the wrong perspective of who she is as a salesperson and manager. If you are going to stick with AT&T I would choose to go to another one and not use the store on Springfield Road in Champaign. Fast forward to this weekend... I went in to return my daughter's I phone 15 cell phone. Z was there and kicked us out of the store and told us to go to another one. She did not even ask how we wanted the refund for the phone. She decided to return it without a conversation saying the company would simply send us a gift card in the mail for the amount we paid. No discussion of what happened to the upgrade or if this would change the bill. I'm really disappointed and learned her true intention is only money. Only providing good customer service when someone is paying her commission. Don't be fooled by a facade that isn't true. This response from the manager was a total lie. It was not until I spoke with the corporate AT&T in town that I realized how much Z jeopardizes individual's accounts. There was no apology for the mistake they made. Because she refused to return the over $500 extra dollars charged to my account I had to report the situation as fraud. Her response even through I showed her my bank account was our store never charged you. First there is a rule that AT&T cannot go into a customers account without them being present in the store. I was not present when she went into my account and returned my daughter's phone without permission. My daughter also never received her refund of $489. She was told it would appear on a Visa card it never did. Furthermore I was charged for ear phones I never received. Z used two upgrades for one phone. Refused to return my son's phone which he had less than 5 days. This particular AT&T store is an independent store. They make many mistakes and I would encourage everyone to check out the amount they are being charged along with upgrades and service. Very poor management when mistakes are made they are not fixed correctly. The response of not being able to provide service to our family is not a surprise because it shows a lack of accountability from them. We have always been polite and respectful. Please be careful with this store.

From the owner: AT&T, serving over 81 million wireless customersread more