If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

OMG, this place! I was so lost when I cracked my screen and the phone didn't work. Less than an…read morehour, BOOM, and it's like a new phone, and I am sooo grateful! Polite employees, excellent and fast service.

Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

I have been a customer for more than a decade. Service was mostly reliable but found support…read moreunhelpful with most service issues. They would usually blame it on the phone especially since the last one was not bought from them. Now that I moved to a new carrier they are requiring me to pay the full month's charges even though I only used the phone for two days into the billing cycle. When I asked why, the rep just said "it is what all the major carriers do." I reached out to corporate and no one has responded.

Went to MetroPC at 1785 Columbia Ave in Lancaster, Pa. about several problems with both Yelp on my…read morephone and tablet. The 3rd and 4th time today, yesterday the 2nd and Wednesday, the 1st. That's just this week alone. Averaged 2 -3 Hours each time.Manager Jamie is WONDERFUL and KNOWLEGEABLE. Today I had to deal with Cindy, a REAL P.O.S. She took 2 people today that came in AFTER me. Then claims they were there first. When I opened my mouth to the other customers and P.O.S. Cindy, she started yelling at me. HEY BITCH, I AM THE CUSTOMER #1 TALK TO YOUR MOTHER AND SPERM DONOR LIKE THAT ! I WILL NOT TOLERATE THAT FROM ANYONE ! IT TOOK 4 TRIPS from 19 miles away, EACH WAY. HEY, YOU P.O.S. You should PAY me for all the time I WASTED at MetroPC. Then this P.O.S. says she's looking for a car, so in between my 2 trips today,I went to a few Toyota and Honda dealers to see if they could help the P.O.S. Tge Salesman asked my name so I could make $50 if the P.O.S. actually buys a car. I told the salesman and the P.O.S. All I want is for the ( BEFORE she turned into a P.O.S. ) to get a GOOD deal. I had bought cars from BOTH dealers before. So before you go to THIS particular MetroPC, I would SUGGEST you go ELSEWHERE unless you can talk with Jamie. Even 1 star is TOO MANY. B.T.W. This P.O.S. OVERCHARGED me $18.

After a day in a half and dealing g with six different employees, I finally got a new iPhone. It…read morewas sad and painful!! Lied to, had to bring the phone home to set up myself, go back the next day and then lied to some more only to be told by can't help me. WOW!!

Corbin and Ada were so competent and transparent about my phone- I appreciated it a lot.read more

DO NOT get your phone service through at&t. Ours phones were on sos for five days straight was on…read morethe phone for hours speaking with multiple different people. Went into this store was told they couldn't help and I had to call. On day 5 I was informed the esim was deactivated or something and I'd have to go in store to be fixed. Canceled our services today and will never go back or recommend to anyone! Worst service horrible employees.

From the owner: AT&T, serving over 81 million wireless customersread more

Michele is unwatched. We showed up and she was instantly able to help us with a problem that we had…read morebeen to two other stores and we turned away. I would recommend asking for her by name if you want to have great customer service, product, and price. Thanks Michele.

I have been a customer of AT&T since 1999 and they almost lost me this weekend. I ordered a phone…read moreonline and it was not the model I wanted (my mistake!) so I went into Ephrata store to exchange it. The man working told me I had to return it via shipping label and he couldn't help since I bought online. I called Lititz and Manheim and both told me the same despite the fact that ATT's website says you can return in store. I was about to give up but decided to try Park City as a last resort. Kudos to Taylor who was exceptional and could not have been more accommodating. I was ready to mail the phone back and switch all 6 of my lines to a Verizon but crisis averted. He was very understanding and helpful and a bright light after three stores turned me away.

UPDATE, I did manage to get the X2 Customer Service to provide the correct size battery (27M)…read more This issue of not having a 100Ah Li-ion battery in the 27M size was finally corrected with a 125Ah. I had to convince them that the physical size was just as important as the capacity. Batteries Plus tried there best to accommodate me and always listened to my complaints, but they just couldn't get through to the X2 manufacturer. I finally did and they sent me a new battery. I returned the 24M to the store unused. Original post: Just to warn any prospective buyers, I had an issue with an X2 Marine Lithium Battery, size 27M, the warranty replacement was a 24M, same AH rating. They can't comprehend and seem not to care about the physical size difference since the electrical specs are the same and they "no longer" produce a battery in the 27M size, 100 AH. I made my case to " X2 customer service", but they won't provide a size 27M battery. Now, I have to "shim" the battery, or replace two battery trays, since I still have one size 27M battery. So, if you buy a expensive battery from these people, be advised, you may not get the same physical size replacement.

Besides having the car remote battery everything else sucked. For me using a walker to get in while…read more2 workers stood there and watched but never offered to help, to tripping over their mat twice, then watching a elderly guy walk in a do the same see them giggle instead of fix it or ask if he's ok, to the worker texting my remotes/ swapping one battery out, which I didn't see but guess he did, to go to leave again and still have no worker offer to get the door. What happen to common courtesy?!