I am appalled by the complete lack of compassion and basic competence at this location…read more Like most companies, Verizon aggressively pushes customers to enroll in paperless e-billing and automatic payments. But when a customer passes away, their loved ones are locked out of those accounts, left completely in the dark about upcoming automatic charges and billing details. After recently losing my parent, I took care of responsible measures and alerted Verizon over a month ago that he had passed away. Despite this, I received a bill addressed to him that included a $30 returned check fee triggered by their system trying to process payments on an account we were trying to settle. I went into the store to handle his affairs in person, and it was a nightmare: A 40-minute wait: I sat waiting for 40 minutes, only for the exact same employee who made me wait to finally pull up the bill. Unfair fees: When he told me the $30 charge was a returned check fee, I pointed out that Verizon had already been notified of his death over a month ago. I clearly stated I was happy to pay the legitimate balance owed, but charging a deceased person's account a fee after being notified of their passing is absurd. Zero help or empathy: His response? A literal shrug and "There's nothing I can do about that." When I asked who could help me resolve it, he just shrugged at me again. Forcing people into e-billing makes it impossible for families to manage a late relative's affairs, and to be met with such apathy and laziness by store staff while dealing with a loss is disgraceful. Avoid this location at all costs. To the "Verizon Business Owner" who replied. Nice line to save face however how does that correct the issue?

All I can say it's a WHOLE LOT BETTER than T-Mobile!! I…read morepurchased my iPhone 16e from Verizon June 2024 and have enjoyed my experience with the phone and the customer service representatives on the telephone and in the store. I believe they want to have repeat customers.

My wife and just bought 2 iPhone 17 Pro Max from this store. We dealt with Jared who was absolutely…read morewonderful. He wasn't pushy and he spent time helping us set up the phones etc. He was extremely helpful and knowledgeable. We bought our iPhone 11 and 12 from this store years ago so we've had good luck with them. Go see Jared. Highly recommend him.

when we first waked into this store they said if we do the family plan for 5 iPhones for 3 year…read moreplan it would be around $280-$315. then the first bill came it was $570 because of set up fee, then next month it was $362 for the next 2 months, then it jumped to $415 , then this month in April it will be $612. Verizon is a bunch of crooks and I'm about to file a complaint with the bbb and switch to T-Mobile that has the same plan for way cheaper, $612 is criminal

We have had two good experiences with Freedom Wireless. When we moved into our house, we had a…read morescheduled appointment for Christmas Eve. I told them that we could reschedule after the holiday. Much to our surprise, their technician came out and did a wonderful job. Our second was when Larry recommended a new service that was less expensive and had more options. Good stuff going on at Freedom Wireless.

I am so completely unhappy with Dish Network. I watch very little TV, but the 2 shows I do watch,…read moreor used to watch, I now have to pay to watch on iTunes. After DROPPING AMC, Sundance and IFC some time back, I've been waiting patiently for Dish to come to some sort of ageement so its customers would be able to get these channels back. Apparently they have PERMANENTLY dropped these channels. The neighborhood that my family lives in cannot get any other service. We are locked into Dish if we want cable or satellite. So now I am going to have to pay to watch Walking Dead. I just paid to watch Breaking Bad as well. Replacing these channels with others that do not even come close to measuring up is unacceptable. I will not only NOT recommend Dish network to any of my friends or colleagues, but when we move I will NEVER return as a Dish customer. I WILL ALSO BE DEDUCTING THE COST OF HAVING TO DOWNLOAD THESE TWO SHOWS BECAUSE OF THIS DECISION. Greedy, corporate nonsense makes me sick. I have been paying for your service for a long time and to have these AWARD WINNING shows unavailable to me because of this greed is absurd and shows just how little Dish cares about its customers. Petitions have been sent to you, complaints filed, thousands of phone calls expressing the need for these channels to return, but obviously money talks and is more important to Dish than customer satisfaction.

So far their service has been great. Due to some installation issues and a billing question, I've…read morehad to contact them 3 times. Twice I spoke to a human within 5 minutes. They immediately knew what I was talking about and helped resolve the problem. The third time I just used the chat on the website, and again, immediate response and resolution.

We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

My dad has been a customer with Dish since the beginning..literally. I never got involved with his…read morebills until recently (to help him learn how to pay online). I was astounded when I saw how much he pays for this service! He watches around 10 channels, 15 at the absolute maximum. Dish needs to come out with an option where we can personalize what we want to watch, not what THEY want us to watch. It's not fair that we should have to pay such an absurd amount of money for something we don't use! Plus, as soon as it starts getting cloudy we lose signal! Forget about it it rains or the wind blows faster than 5mph, our signal is gone long before then! Which brings me to my next point. We've been losing a bunch of our channels due to "complete loss of signal" for over a week now. After a 20 minute conversation with a representative I couldn't understand and a bunch of "tests" he had me run, he finally set up for a technician to come out and fix it. Fast forward to the next day, the technician assessed the issue but long story short, he couldn't fix it. Before he left he asked to use the bathroom. Which we, of course, allowed. The next person to use the bathroom noticed that the water was still running in the tank of the toilet. My dad came to the conclusion that the technician broke the flapper by pushing too hard on the handle when he flushed. Not an expensive/difficult fix but that's not the point. Moral of this review: I do not recommend Dish. Not one part of this company is worth what you'll pay.

Don't ever get dish network you will regret every minute of it I got dish a few months ago and they…read morekeep telling me that my bill would stay around 150.00 it didn't it's never been what they said and now I just payed my bill and two days later it want 80.00 dollars more up for no reason and when I called them they couldn't give me a reason why it did and rude as hell and they won't help me too figure out why my bill want so high up then they won't help you if your receivers stop working or there charge you for it even know you have insurance on it there rude then they tried too use the same person off as a manager on me thinking that I wouldn't know her voice what ever you do do not get dish network you will REGRET IT

I did a few tech work as a side gigs for him for about 2 months, then one day he stop paying me. I…read moredid a lot of work then he blocked me and I lost my own personal money for doing the last 2 jobs while he kept the funds. I don't know why he stop paying me and ignoring my calls and then blocked me. I was respectful and still being respectful. I just want my money I worked hard for. That's all.... That's all Mark....

Wonderful, Fast Service. Very Professional, and Kind. Got my computer fixed in under 24 hours. Very…read moreknowledgeable about what they were doing, would highly recommend giving them a call if you have a computer or IT problem. Thank you Mark and James for you fast and proficient Work.