Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

Service is unprofessional Go directly to CC for the best…read morehelp. This store is useless in helping and don't give the same sales as online

I have never had a poor experience at any Apple location; Making this store no exception is my…read morepleasure. What's not to like? The staff are lovely to chat with and very knowledgeable, all colors of the fantastic Apple products are out on tables for your demo pleasure. Okay, I know what's not to like... the prices, but come on! It's Apple, are we surprised? This store should have a higher average rating as I feel that most people who leave reviews on stores like this focus on their negative experience; In most cases it's not a store issue, but an Apple policy that is low-key annoying to be told when you've just gotta get your MacBook Pro fixed. Additionally, every Apple Store I've visited is exceptional when assisting customers with disabilities. I am legally blind and they always offer to get a product out if it isn't already on display so I can touch it and get a better idea of what it's like. This is greatly appreciated as I don't have the same visual abilities as most people. Thank you!

I scheduled a Genius Bar appointment specifically for battery replacement for my iPhone 15 and sent…read morediagnostics from my phone. When I arrived 2 days later (a 30-minute drive each way), I was told the battery was out of stock, so I needed to return several days later. Why didn't they inform me ahead of time so I could avoid a second trip? Between travel and waiting there, I spent over 7 hours getting this done. They need to get their act together!

I have been in retail/ customer service for several years and in many different levels of service…read more When it comes to indivualized service, I am prepared to pay a little more. I don't know exactly what the Boost Mobile store on Columbia Ave Lancaster PA does that goes above and beyond everyone else, but they feel their services provided are worth an almost double the retail price fee. I called the store back to confirm the price and she would try to get me some discounts, but that was the price! I guess that is why I have been faithful to T-Mobile,...too bad Xfinity chose to partner with Boost-

DO NOT get your phone service through at&t. Ours phones were on sos for five days straight was on…read morethe phone for hours speaking with multiple different people. Went into this store was told they couldn't help and I had to call. On day 5 I was informed the esim was deactivated or something and I'd have to go in store to be fixed. Canceled our services today and will never go back or recommend to anyone! Worst service horrible employees.

From the owner: AT&T, serving over 81 million wireless customersread more

Michele is unwatched. We showed up and she was instantly able to help us with a problem that we had…read morebeen to two other stores and we turned away. I would recommend asking for her by name if you want to have great customer service, product, and price. Thanks Michele.

I have been a customer of AT&T since 1999 and they almost lost me this weekend. I ordered a phone…read moreonline and it was not the model I wanted (my mistake!) so I went into Ephrata store to exchange it. The man working told me I had to return it via shipping label and he couldn't help since I bought online. I called Lititz and Manheim and both told me the same despite the fact that ATT's website says you can return in store. I was about to give up but decided to try Park City as a last resort. Kudos to Taylor who was exceptional and could not have been more accommodating. I was ready to mail the phone back and switch all 6 of my lines to a Verizon but crisis averted. He was very understanding and helpful and a bright light after three stores turned me away.

UPDATE, I did manage to get the X2 Customer Service to provide the correct size battery (27M)…read more This issue of not having a 100Ah Li-ion battery in the 27M size was finally corrected with a 125Ah. I had to convince them that the physical size was just as important as the capacity. Batteries Plus tried there best to accommodate me and always listened to my complaints, but they just couldn't get through to the X2 manufacturer. I finally did and they sent me a new battery. I returned the 24M to the store unused. Original post: Just to warn any prospective buyers, I had an issue with an X2 Marine Lithium Battery, size 27M, the warranty replacement was a 24M, same AH rating. They can't comprehend and seem not to care about the physical size difference since the electrical specs are the same and they "no longer" produce a battery in the 27M size, 100 AH. I made my case to " X2 customer service", but they won't provide a size 27M battery. Now, I have to "shim" the battery, or replace two battery trays, since I still have one size 27M battery. So, if you buy a expensive battery from these people, be advised, you may not get the same physical size replacement.

Besides having the car remote battery everything else sucked. For me using a walker to get in while…read more2 workers stood there and watched but never offered to help, to tripping over their mat twice, then watching a elderly guy walk in a do the same see them giggle instead of fix it or ask if he's ok, to the worker texting my remotes/ swapping one battery out, which I didn't see but guess he did, to go to leave again and still have no worker offer to get the door. What happen to common courtesy?!