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    Metro By T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    5 years ago

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    CPR Cell Phone Repair - Lancaster - CPR Cell Phone Repair Lancaster PA

    CPR Cell Phone Repair - Lancaster

    (7 reviews)

    If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

    OMG, this place! I was so lost when I cracked my screen and the phone didn't work. Less than an…read morehour, BOOM, and it's like a new phone, and I am sooo grateful! Polite employees, excellent and fast service.

    Batteries Plus

    Batteries Plus

    (20 reviews)

    $

    UPDATE, I did manage to get the X2 Customer Service to provide the correct size battery (27M)…read more This issue of not having a 100Ah Li-ion battery in the 27M size was finally corrected with a 125Ah. I had to convince them that the physical size was just as important as the capacity. Batteries Plus tried there best to accommodate me and always listened to my complaints, but they just couldn't get through to the X2 manufacturer. I finally did and they sent me a new battery. I returned the 24M to the store unused. Original post: Just to warn any prospective buyers, I had an issue with an X2 Marine Lithium Battery, size 27M, the warranty replacement was a 24M, same AH rating. They can't comprehend and seem not to care about the physical size difference since the electrical specs are the same and they "no longer" produce a battery in the 27M size, 100 AH. I made my case to " X2 customer service", but they won't provide a size 27M battery. Now, I have to "shim" the battery, or replace two battery trays, since I still have one size 27M battery. So, if you buy a expensive battery from these people, be advised, you may not get the same physical size replacement.

    Besides having the car remote battery everything else sucked. For me using a walker to get in while…read more2 workers stood there and watched but never offered to help, to tripping over their mat twice, then watching a elderly guy walk in a do the same see them giggle instead of fix it or ask if he's ok, to the worker texting my remotes/ swapping one battery out, which I didn't see but guess he did, to go to leave again and still have no worker offer to get the door. What happen to common courtesy?!

    Metro By T-Mobile - mobilephones - Updated May 2026

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