The second I got my phone from them I was getting hundreds of spam calls over and over and over day…read moreand night I couldn't tell what number was important to the ones I didn't want to answer Non stop changed the number 2 hrs later it starts up again all hrs day and night ....Don't go through them spectrum is a deceiving company.... I returned there equipment shut the wifi off Went through a better company Got several phone calls from spectrum saying I still have there equipment No I don't But they still put that on my bill They try to force you to have automatic withdrawal to pay your bill and now are adding a 5$ fee for the people that don't set up automatic withdrawals. That's a lawsuit I'm not setting up automatic withdrawals to a company that lies

I would literally give a negative star review if I could. After years of bad service we moved to a…read morebetter internet provider. We returned our equipment (wisely saving the receipt) but have been repeatedly billed for the equipment. I have been to the location three times in the last week to try to rectify their mistake and have been assured three times that it has been fixed only for it not to be corrected and I am still being charged nearly four hundred dollars...of which they will never see a penny...I am not paying for equipment I already returned. The last time the employee was rude, lazy, and abusive. Terrible service. Terrible customer experience. Terrible company. Avoid at all costs. Now, Spectrum, feel free to reply with your meaningless stock apology...which is probably just a bot.

We have had Armstrong since they first came into Candlewood Lake in Mount Gilead. Previously the…read moreonly internet provider available before Armstrong, promised a measly 25 but we got only 5 to 10 sporadically because "we were at the end of the run". Needless to say, THAT was useless and it cost more. Armstrong consistently provides good reliable coverage and even offers seasonal holds for a $20 restart fee. But what i really like is their friendly availability, in unaccented English. I always feel bad when customer service is outsourced and I am constantly saying that I don't understand. Late last night, we could hear a whining sound somewhere in the house. Eventually we found it was coming from one of the Armstrong pods and the pod felt hot. We rebooted. Same problem so I called Armstrong technical support. She had me put the other pod where this one was and stayed with me until she could see everything was working. I had the choice to get the new pod mailed, pick up (no pickup place nearby), or brought out by a technician. I chose the last option because it also brought peace of mind. At the end of April, an overly tall moving truck took down the overhead wire to our neighbor. Armstrong was out first thing the next day restoring service. We have had many internet companies. Most are meh. Spectrum is beyond awful. But Armstrong provides excellent service with efficient competent help. I highly recommend them.

It would be great if you were told the same information by more than one person. Every person you…read moretalk to tells you something different.

Utterly Hopeless -- If your email cannot be accessed during the 76% hours that CenturyLink is…read moreclosed every week, forget it -- you will get no help. No phone help is available at any hour, whatsoever, and waiting for In answer from chat is an exercise in futility. If you value access to your email, choose any other company. I'm dumping these miscreants as soon as I can.

ZERO STARS!!! THIS IS THE WORST COMPANY EVER!!!! I called a little over 3 weeks ago for service as…read morea new customer and STILL do not have internet service!! Technical Support is a joke! One man "JEFFERSON" actually disconnected our ichat. Probably because he didn't have an answer for me!! I have already received a bill for service I DO NOT HAVE, talked to 3 people in customer service, 2 technicians, received 2 modems, and continually get the run-a-round! I even tried cancelling service today because I'm fed up and they were conveniently unable to do so because their computers were down...rrrrright!! Not 1 person has been able to answer a question or make it right!! So....whatever you do...DO. NOT. USE. CENTURY LINK!! Especially if you value your sanity!! Total Craziness! And this is in Mansfield, OH. NOT CA as posted!!

The worst customer service I've ever received. Rude and unprofessional workers, not willing to be…read morehelpful or use critical thinking skills.

If I could give negative I would. This is the second time they have screwed us over in the last…read moreyear. Horrible customer service and very pushy to buy add ons. Would not recommend to anyone.

Horrible! My Husband changed services this morning. We now…read morehave spectrum and cannot go back to timewarner ( we were grandfathered in evidently) They told him we'd have to change the box. Wrong. We have to change the modem and the router. The instructions are horrible and didn't work. I was on the phone probably 3 hrs trying to get it set up. Never did work. We would never have made these changes had they been honest about what we'd have to do There is no customer Service anymore.

Don't be one day late on payment. The fees are even higher than the worst credit cards! Better to…read moreborrow money from a loan shark, it will cost you less if you must make a late payment.