I had a damaged hdmi plug from my ps5 told me it would be done by today , stayed late to make sure…read moreit was done suppose to close at 5 called me 5:30 to pick it up. That's great customer service! Man of his word!

Took in my iPhone for a back glass and battery replacement. First I was told a few hours and then…read morethat turned into next day. After picking up my phone it started to restart multiple times within a few minutes. They had me take my phone back to keep it again over night. Now, two weeks later it's back to doing the same thing. I would've appreciated honesty if they didn't have the proper equipment/skill to fix what was needed. Or I could have just used that money to out into a new phone. Now I can't even give them a call to work something out... I suggest finding someone else

Good place for any cell needs. Thanks Micheal…read more Always helpful and knowledgeable. Happy

Once upon a time I was searching for a cell phone repairman and a good cellular network…read more Somewhere along the long winded road of Sahara boulevard. A place appeared like a mirage, in the name of Celluar Depot. Inside was a man named Michael, whom I enjoyed networking with. A good person who provided simplified service. A modern guru who believes, a Cricket payment should not feel like a traffic ticket.

Bruh I put a good review when I first got the phones just to find out I'm have to pay 110 a month…read morejust to pay my phone off n we got 5 line so 4 people to split the phone bill 160 for the phone plan n 139 TWICE a month for the actual phones so 160/4=40 n 139/4=34.75 34.75x2= 69.50+40=109.5 109.5x4=438 a month we're paying for the phone bill we was told 160 in person was better off at boost paying 120$ a month

kayleen was very kind and helpful my service was excellent taking care of and had a smile on her…read moreface I recommend this cricket

I recently came in to finally upgrade from my iPhone 11 Pro Max to the iPhone 16 Pro Max. Arturo…read morehelped me with everything. After getting my trade in with special , military discount , and even adding in YouTube Premium I was only paying $5 more a month ! I also changed my Hulu/Disney+/ESPN+ to Netflix/HBO Max. I couldn't believe it. I thought I would be paying at least $15 or more a month. He helped me with transferring all my apps , photos , etc to my new phone. Since it would take a while he told me I could take home and return the next day. When I came in the next day I met with Zach. He looked up my account and said I have a Loyalty Discount of $10 a month for one year or I can add another service for free for a year. I took the $10 a month discount and now paying $5 a month less than I was before with a brand new phone and more 5G service than my previous plan. A Win Win situation for sure. I had checked the other carriers to see if I could get a better deal and even if I bought my phone from Apple and just got service and this was a way better deal and even better when I actually sat down with them to do it. They of course offered me the Wi-Fi package which was cheaper than I pay for Cox , but I've read some people have good service with it while other don't. So unfortunately I'm sticking with Cox even though we all hate them. You would think for what we pay for Cox we would all have Fiber Service !

Went in to buy phones and be a new customer. Not at this place. The taller white man was obvious…read moreLou annoyed at life and was not helpful. His badge was covered so I couldn't see his name. There were other employees there that I wish I would have help me. This man was not a nice person and clearly needs a new job where he doesn't have to interact with real live people. Probably why he keeps his badge turned Ari d so his name is not visible. Don't go to this location

Great service at a fair price. Fixed my screen quickly, could have had it the same day, but I had…read moreother things to do so I picked it up the next day.

They responded quickly, and gave a very helpful referral when we determined that there was another…read moreplace that could handle my special needs. I appreciate them!

I honestly don't even know where to begin--this experience was nothing short of phenomenal…read more I came in because my iPhone 13 was having serious issues The battery was getting unbelievably hot and my cameras had completely failed After going to Apple and being told my AppleCare wouldn't cover it (which was frustrating when I pay $10 a month for AppleCare), they directed me to my carrier, T-Mobile, for a replacement. I chose this location because it's one of my favorites--and I'm so glad I did Right away, I was helped by Kyle, who I believe is the store manager (or at least in a leadership role). He was professional, calm, and incredibly knowledgeable He explained everything clearly--no confusion, no runaround. And the best was there was no upsell. He was not trying to push products on me and make me spend money that I didn't need to that meant more than you could imagine. When he told me I qualified for a replacement and that it would only cost me $6 I was honestly shocked. Six dollars for a full replacement?! That level of service alone blew me away As the process continued, I received updates every step of the way--order placed , in transit , and ready for pickup When I returned, the store was extremely busy ‍ but the team still handled everything with professionalism and care. That's when I met Jennifer ‍ She was kind, patient, and very reassuring. I work in the medical field so my phone holds extremely important information--losing anything was a real concern for me She understood that immediately and walked me through the transfer process with confidence and care Julian also stepped in to help making sure everything was running smoothly All three of them worked together as a team --checking in, supporting each other, and making sure every customer (even the difficult ones ) was taken care of with respect. Even after his shift ended, Kyle stayed a bit longer just to make sure everything went smoothly. That kind of dedication is rare The transfer was estimated at two hours but was completed in about an hour and forty minutes When the new phone powered on and everything transferred successfully it honestly felt like a celebration We were all relieved and excited! I sat in that store for nearly two hours and witnessed firsthand how this team operates Their professionalism, teamwork, patience, and genuine kindness are something you don't see often anymore I must give 100% credit where it's most definitely due--and it's with these three individuals: Kyle, Jennifer, and Julian Kyle, Jennifer, and Julian--thank you You didn't just fix my phone, you made a stressful situation feel easy and even enjoyable I highly recommend this location If you go, tell them "Bobby, the medical guy" sent you Just keep in mind--sometimes there are things they can't control due to company policies But as far as service, effort, and care go, this team is truly exceptional The world needs more people like them

Tmoble Tuesday gift. Great service! Show them the app, tap redeem, and get your gift!read more

Top service phone repair service, offers a amazing warranty if your product is messed up and the…read moretech guy is a kind and honest man and is so good at helping you understand what's wrong and guide you . Enjoyabe place will comeback if i need anything else done 100%

This is my first time visiting this store for the purpose of having a cell phone checked and…read morerepaired. My initial impression was defined by the friendliness, the communication, and--above all--the professionalism I observed, which is something I value highly. I recommend this store with full confidence in their work.

I have some problems with my phone, I try many time to correct but I can't…read more I went to the location at 1291 S. Decatur Blvd and met Caroline and her colleagues. They were very friendly and helpful. She was very enthusiastic and eager to assist and guide me without showing any impatience or rushing to attend to other customers. I will return to this location and recommend her excellent customer service to others.

Marissa has got to be the kindest most patient employee ever .. she dealt with 2 different old…read morepeople at the same time I'm 65 the other person was an older woman who was trying to to get information at the same time.. Marissa showed her the same patience and care at the same time.. not to mention she's a little cutie pie thanks for the great service Marissa

I had a great experience! He helped me purchase 3 iPhones and made the whole process smooth and…read morestress-free. Super patient, knowledgeable, and professional. Highly recommend!

Total rip off put the wrong part in my phone then refused to fix it. Owner is a scam artistread more