I have been a Verizon customer for almost 30 years. I noticed customer service have deteriorated…read moreovertime. I went yesterday to purchase anew phone. I was met by some wone who schedules appointments and was told later on he is the manager. This dude lacks courtesy no greetings nothing. I waited for at least over 1hrs to meet with a young man name Dennis to help me out. This person too lacks personal traits. shows no respect and over board condescending. He needs training. So I tolerated this so I can get the phone I wanted. he continued to act as if he is doing me favors. I told him I am off work and where I live the internet is slow so I would like him restore some data from Google drive. He wanted to confirm that I have a password but in away felt like "hey old man" do you remember your password. as we moved with this I asked him another 2 times about the restore and as I he did the invoice. will you help me restore my old data and all of a sudden he tells me it cost $30. I have no issue paying but that irritated me as I felt he did not want to do it. At this point I left the store and saved my self over $200 by ordering the Phone on Amazon. By the way that manger did not prove me wrong, he was few feet away and cared less

I'm currently a Verizon customer who purchased the IPhone 15 Pro Max and Premium plan earlier this…read moreyear. I went Into the store today to purchase wifi as well. I was told 5G is available in my area but there are too many people in that area with wifi currently so I was not eligible to purchase. I found that frustrating but hey it sounds like there was nothing they can do about that. I then decided to purchase a mobile hotspot with the 100 Gig plan. I told the sales rep I would be paying off the hotspot device right away and would set up auto pay for the service. Salesman was very nice. He then told me there was a $35 activation fee. Due to the aforementioned frustrations I asked if he would be able to waive the fee. He said he would have to get management which he did and they declined to waive the $35 dollar fee. I told them I would be going to AT&T to get wifi today if they wouldn't waive the fee but if they would waive it, I was ready to purchase. They decided it was not worth their business and immediately said no there is nothing they can do to help. I have now purchased AT&T wifi and this Verizon store has missed out on over $40/mth along with $200 for the device. I run a business and am simply writing this review for the owner of this location. I know I would be extremely disappointed in my sales team and management if they were willing to lose a current customer over a $35 activation fee... Will likely be switch my phone service to AT&T as well. Very poor business practice. This happened 7/26/2024 for reference of management working that day.

I like freebies, so I came to T-mobile today for it. I hope…read moreother people can go for yours today. Also, all T-mobile users, do not forget to check this app for its offers and freebies.

I just had the worst experience with the Assistant manager at this store. Kamala Magyer was…read moreunprofessional, rude and a liar with a snarky attitude. I just switched over to T-Mobile because of their military plans and left ATT after 20 years, the biggest mistake I have ever made. I filed a formal complaint and will be submitting a recording. Horrible service!

Zack is not the guy to bring it to. I made the mistake of bringing my phone back to give them the…read moreopportunity to prove they are legit & I shouldn't have. A few months ago I brought my phone in for a screen replacement just to have my Face ID no longer work. I brought it in again after cracking the screen to have to bring it back because the screen was self dialing. Since they repaired this mistake my phone has shut off on its own & says the battery is not a genuine part. This place proves you can't have quality & value. It's one or the other. If you want cheap with bad repair go here; I'd you want quality then I recommend you pay more & go elsewhere.

I would not recommend anyone to sell their used Ipad at The Cell Xchange. I own a Ipad Pro 12.9 5th…read moreGen(M1 chip) in excellent condition without even a single mark on the device and the Cell Xchange guy offered me $300. You can easily sell the above mentioned device for over $600 anywhere online. They just offered me half of that, I mean that's not even close. SERIOUSLY WOULD NOT RECOMMEND!!

I called this store from S. Florida to ask for help getting an iPhone charger and lightning cable…read moreto a friend in the hospital near this North Gainesville AT&T store. I spoke to Austin. He agreed to help and took the charger to the hospital right away. My sick friend was so relieved to have her phone again! Thank you for helping someone you never met Austin!

Do not use an AT&T fiber plan if you want to keep your landline. We had the installation, bought…read morenew phones for accommodate the new system, but they never worked, and AT&T abandoned us. The simply stopped returning our calls. We switched back to COX. We wasted a whole lot of time waiting for technicians who promised to fix the problem, but could not - or in one case- simply didn't show up.

Fixed my phone that I thought was a goner!! Great service and great prices! Definitely would…read morerecommend this place over others in town that I've found charge a fortune and try to rip you off.

From the owner: •We repair all kind phone like iPhone, ipad, samsung, lg, zte, tablet etc…read more•We buy-sell phone •we sell phone accessories too