customer service was great....Alex was very helpful when it came to finding a screen protector…read moredefinitely will be back soon for any of my phone needs

first off , they ain't . there all nice to you when you go in at first , but after there so rude …read more Honestly it's not worth it , there all lie . Literally everything they say is a scam , screw them . They didn't wanna give me the fair amount of money back & they did nothing to fix my phone , screw them . -1000

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

I was convinced I had broken my iPhone glass. After receiving and excellent quote, I drove over…read more The gentlemen working didn't have my phone in hand 5 minutes before noticing it was actually my screen protector that had shattered and my phone was fine. I have never been so happy to look foolish. They were very nice and didn't try to take me for my money. Just showed me what it was and let me drive off. Thank you for being absolute professionals.

Lie, cheat and steal. Period. If people want to know the truth about this store, message me and I…read morewould be happy to share the story of what happened with the repair shop . Joshua nor Lloyd ( the owner) do not care about doing right by their consumers. We are owed $325 and until I see it, I will make sure every TCU student and family member knows to steer clear of this sketchy establishment. We love Fort Worth and have had nothing but good experiences - until now. It's not about the money, it's about the honesty. Taking advantage of a 19 year old girl who you know needs her phone to work, is absolutely despicable . In addition, assuming my college student has nothing productive to do, and I quote "she can come back to the store she has nothing going on," is gross. She is a scholar student who also has two jobs. No wonder your business is run this way. Next up - Tcu parents page via Facebook. We may have been screwed by I won't let another Tcu family. Go straight to Apple Store next time. Or Fixi shop on Montgomery

EXCELLENT SERVICE love it great job great price super super fast turn around ffggggghhhhread more

BRENDA IS A SCAMMER do not accept her telling you they can only take cash payments because the card…read moremachine is down. It is a way for her to cover her tracks and do her scam on people. Provides no receipt indicating a breakdown of a bill. Claims you need to sign up for a higher priced plan to qualify for a phone discount but it is all lies. VERY RUDE

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Fort Worth, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Amazing service! Will definitely be back! He fixed my battery and I haven't had any issues with it…read more I will be back to repair more phones

On April 30th 2026, I reached out to Mobile repair labs and everything seemed fine, he asked for my…read morephone type and color and ordered everything that same day and I paid $209 that same day, he informed me that the parts will come the following day and he'll come and fix my phone. He shows up at 9pm on the 3rd of May and fixes my phone in 20 minutes tops. He hands the phone back and it appears to be good but then I immediately got a "not a genuine Apple component" message and he says it'll go away after three days. I paid the remainder of the bill 104.91 and thought everything was good. Immediately after he left I noticed my screen wasn't the same in the dark. I can see the back light and every time I tapped it was like pressing on a flat screen tv. My camera wasn't picking up in the dark like it was before, my phone would dim randomly even though my brightness was at a fixed position it was over heating. This Man replaced my genuine oled apple screen for a cheap $40 lcd screen and charged me $300 dollars for it. I reached out immediately and told him what was going on he said he'd order the parts and they'd be here on Tuesday the 5th, I reached out and asked for an update he said fedex messed up the timing of delivery and it'll be here on Wednesday the 6th(still in may). I reached out again on Wednesday from a different phone number I immediately got a response for a quote because he thought he had a new victim. I told him who I was and asked for an update only to be ghosted. Please do not go to this person if you care about genuine parts and service. I will admit he "fixed" the phone fairly quick but skimped out on cheap Chinese parts for a better profit whilst costing me more . Tisk tisk tisk.

Always great customer service from the team! The new store is clean, intuitive colorful, and brightread more

First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

Long story short, because of a mistake in the system I was unable to add a certain promotion to my…read moreaccount that would've made a new phone I had pre-ordered free. The store manager spent hours on the phone with customer care to try to find a way to make it work. We left thinking that it had, only to see the charges show up on our bill later. After calling customer care myself, another hours-long conversation, I was told that the only way to make it seem as if I were getting that promotion would be for the store to credit my account for the amount of the phone. I went back to the store and relayed what customer care had said. The manager emailed the district manager while we were there, and I had a credit just a few days later. I really appreciate him going the extra mile and making it feel like my account was important to them.

From the owner: Switch today & enjoy America's largest 5G network.read more