I have received over fifty e-mails from reps at this location this year. My company doesn't offer…read morecell phones for our employees but regardless of how many times I've asked to be removed from their list, the e-mails continue. When someone says stop e-mailing me, it's a business' obligation to do that. This location refuses to honor that obligation.

Tabitha was very helpful and polite . Thank you great customer service !…read more It is nice to be treated promptly

Cesar took great care of me even while assisting another customer. In and out. Appreciate the…read morehelp!

Manager, Elizabeth, was AMAZING. We had quite the issue and…read moreshe was patient, knowledgable, and respectful.

I came here to fix my phone fast and good service loved to get service here…read more He fix the phone in less price

From the owner: We have all types of Phones accessories available.read more

This is by far the worst service I've ever encountered. The staff have no idea what they're doing…read moreand instead of helping, they create more problems. I strongly advise not visiting this store for any kind of issue; they will completely mess things up and leave you in a worse situation. Because of their incompetence, I ended up paying over $1,000 for something that wasn't even my fault. The female manager and the employee named Andres were especially unprofessional, dismissive, and careless. Even customer support couldn't fix the mess they caused. This place is a complete nightmare save yourself the stress and go to another location or handle your issue online.

I want to upgrade my phone because I'm dealing with the old iPhone affect. This is the closest…read morestore to me. I am a mom of 2 under 2. I called ahead to to make sure everything would go smoothly. I talked to a store associate and they said yeah come on down and get one. I went down, and it was oh no you need to be an authorized user. Did that. Went down again and waited 15 minutes before anyone checked me in. Then a total of an hour to be helped. All I wanted was to buy a new phone and all the accessories that go with it but after waiting an hour and then asking how long it would be and being told another 30 minutes at least because an online order than I said so what's my best route. Collette the manager, who said she's nice as my aunt when checking me in, but really isn't....said that's up to me. I said so if you're helping online then I might as well go order online and complain too since I got pushed behind an online order. I said when I'm in person I'm on person not looking at screens. I'm also about to pay a grand and this is horrible customer service. She said everyone's waiting and she's a mom too. Excuse me, that is against horrible customer service. I've been waiting for 1 HOUR+ with 2 babies and I'm about to get your store soooo much money. I honestly felt like the moment I walked in I had nose snubbed at me for having kids. I'm a SAHM and I deserve a new phone too. I don't think I should wait and then get pushed behind an online order. I'm complaining to ATT as high as I can go. I will NOT be doing business at this UN-friendly kid store with horrible customer service. They didn't even have the phone in stock and they still made me wait. They didn't have a good selection of phone cases either. I'll be checking out ANY OTHER STORE. I've been a ATT customer my whole life, I told collette this, and this is the WORST experience I've ever had in my life and I've been to a store before trying to get my service back and possible take my phone number and the guy was way quicker service and nicer! This store needs a lesson in customer service and work efficiency. Save your time and go elsewhere. Thanks Collette for showing me how NICE my aunt is. What an honor to have such a nice name. Hope you store treating customers nicer. Ecspecially MOMS.

I waited over 2 hours when I noticed people who came in after me were being serviced. I had signed…read morein as directed and after 2 hours my name was at the top of the list but didn't have a number by it. I pointed this out and the manager said that didn't matter. Well it must have because that's when people after me started to be waited upon. I went back to the manager and pointed this out and now and low and behold not having a number by my name now mattered. The excuse, "Is been a bad day". I'm certain that had not been my fault but now it was my problem. An other customer had not been started with yet and there would not have been any harm of correcting their mistake. Little did I know the mental gymnastics required could not be found at this store. What has happened to customer service, basic reasoning and pride in one's work? It shouldn't matter if you are scrubbing toilets or putting people on the moon. If you have the decency to do what's right it becomes much easier to look at your face in the mirror, your head rests a little easier on your pillow, you know you have made some else's day just a bit better and suddenly your job isn't the drudgery it had been. Just do what's right. It's the simple and small things; show up on time, smile, be curtious and be honest.

Indescribably slow. Checked in over two hours ago just to trade phones. Horrible experience,…read morecustomer service nonexistent.

This store doesn't exist anymore. I'm pissed that I walked an hour to get there and it's gone. Oh…read morewell.

I had the weirdest luck yesterday my ac went out in my car and my iPhone couldn't stand the heat…read more My phone began ghosting is the official name but it seemed more like it was possessed by the devil incarnate! Anywho I was debating getting a new phone but that's a huge investment. I figured I'll take it by these guys place and see if they can help me or go on to Best Buy for a new one. They determined I needed a new screen. My investment was $150 plus tax. And the best part is it was ready in about an hour. The two guys working today 7.8.16 were extremely friendly and helpful. I am writing this review with my new fixed phone. Btw Apple quoted me almost $400. I am one happy girl!

This phone store was reliable, effective, and fast. My phone screen was broken and Sam was…read morestraightforward and nice! I definitely recommend coming here!

Do not, under any circumstances, take anything to this store for repair…read more My son is a college student at UNT and he needed a new screen. To be expedient, this store was closest to campus. I live in another state so I was not able to do much except help him pay. The screen was replaced and they called me to get payment. 1st red flag: "Our card reader is down, you have to Zelle me the money". Major red flag, but I didn't have much of a choice. I Zelled the $150. Screen looked good. The tech told ben his battery might be expanding and that could be a problem. (*** why he did not contact my son when the phone was open is beyond me ). 12 hours later, the next morning the new screen was broken and the phone had separated from the shell. I was visiting the next weekend, so I took the phone to the store. I will say the tech was nice, but pretty sure he does not know what he is doing, nor do they use apple approved parts and procedures. Eventually, after much terse conversation, he agreed to do what he could (ie try to fix it) BUT after seeing the condition of the phone, the last thing I wanted was him to work on it again. So we ate the $150 and just went to verizon to get a new phone. Finally, their card reader 'was down' again. After discussing that for a few minutes, he admitted that they turned off card acceptance as they were getting too many chargebacks (I am not surprised). So they ONLY take, Cash, Zelle, or a debit card. And in doing so, they still tell the customer that the machine is down. WOW.