Worst experience of buying a new phone!! and it goes on and on!! It started with them sending me…read morehome with 2 phones not working--then finding out they had totally changed my plan without my knowing it or telling me. Then I called about that and was changed to something else that ended up with a higher price on something else!! I have been a Verizon customer for a long time--but I think I'm done!!

I've been a Verizon customer for about 20 years, and I had the worst experience at this store. It…read moretook 2 trips to the store and multiple phone calls over the course of a week to set up a new account. And it still wasn't done correctly. The manager was very rude and unhelpful. I would recommend a different location with more knowledgeable, efficient staff.

I stopped at 10:43. They asked if I had a appointment I said NO. They said if I would wait to see…read moreif their next appointment to comes in. If they did not show they would help me then. The next appoint was 12 noon. I asked again. Little confused I was planning on switching my account. 3 phones total. This was ridiculous

This place is horrible I've been here 17 mins and absolutely no one has spoke to me I'm just…read morestanding here not knowing what to do there are no greeting signs no waiting signs absolutely no one said be right with you there is a wait limit nothing this is so wild and unbelievably disrespectful no one look me in my eye smiled nothing if they don't want to work in a place of customer service DONT I'm only here for a pick up which could have be don't quickly inbetween the damn update and greeting the next customer they choose not to engage and should be replaced by people who actually enjoy going to there place of work to help others that's sick the woman didn't even turn her head to see if or who or what customer just walked in the door it could be dangerous next time and y'all wouldn't even know oh well better luck next time.

Just chalk it up to another miserable experience dealing with a cell phone company. I don't know…read morewhich is worse, the mobile phone industry or cable industry. They both love bringing the pain on a daily basis. This particular retailer took it to another level. We bit the bullet and decided to switch carriers. Ugh, how I dreaded doing this since I knew the process would be brutal. My expectations were extremely low, and this location managed to surpass them quite easily. I counted on 2 hours, and we were there for 4. Added bonus, we had to return the next day for an additional 2 hours since they had to troubleshoot something else. I turned in my old phone for a credit and never received it. The sales rep said that it could take 2 months. After 2 months I called Verizon and they couldn't locate my phone. I gave them the tracking number and was told that this location shipped 10 older phones in one box. There was no way for them to tell which phone was mine. To top it off, they never honored my military discount. They said this could take 2 months too. This place is shady. Just make an appointment at one of the main Verizon stores.

Andrew was great! My daughter and I came in about 1.25 hours before close. My daughter's phone…read moretotally would not work. Found out it had water damage. I was way past due for a new phone as well. He got us both upgraded and phones transferred before close. Very patient with us. Thank you!

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.