I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

This is the wireless kiosk inside of the Costco store. I've…read morebought my past three cell phones from here and been very satisfied. The prices here are much better than I've found from going through Verizon directly. Yesterday I had the pleasure of working with Ashley who did a fantastic job of helping me understand how making a change to my plan would benefit me. I ended up getting a couple of new phones and am very satisfied so far. Ashely impressed me so much that I just sent the corporate office a quick note letting them know how well she did. If you're looking to purchase new a new cell phone, I highly recommend this kiosk inside of Costco and doing it through Ashley.

They will sell you something you don't need. My phone wouldn't take a charge so I went into the…read morestore. They give you the line. We'll have to send this out and you'll have to wait. None of us want to be without our phone. So I paid to get out of my contract and was sold an iPhone 16 Pro Because the salesman said that was my best option. Of course you have to have a more expensive plan. Do some due diligence before you get screwed. Batteries plus cleaned out the charging port and the phone works great. Except I don't need it now.

No. Unless you really enjoy the whole used car salesman/can't believe them if their tongue was…read morenotarized vibe. If smug without knowledge was a person, it would be that fast talker in there. You'll know when you meet him. Don't buy devices from there. And if you need actual help, go to the Red Bank store.