My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Their product, the WiDirect, changed the way my company did business. It is cost effective, very…read moreintuitive, and scalable with all our company's needs.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

My Breezeline internet service is terrible and I cannot reliably have a video call for work without…read morefreezing. It's extremely difficult to reach a customer service agent to address any technical issues. I called customer service and after going through a "doom loop" of recorded messages about resetting my modem, got cut off (with no call backs) twice. I ended up speaking with four different agents. They need to review their service reliability on Kent Island and their customer service engagement.

Do not get deal with this company the internet is average...There issue is customer service ....its…read morethe worst I litterally spent 40 minutes to pay a bill.... They dont accecpt payments by Reps....if you have any issues they dont help ...I asked 2 speak 2 a Manager on duty ....they are ALWAYS unavailable...tried to pay by chat and the rep went over all the steeps that I already did...and then disconnected me! The phone Rep Johny (female) no help at all....the chat rep Jeiling....even worse! Im trying 2 PAY a bill not make any adjustments....or any changes 2 the account ...this servic will be canceled....Xfinity just came 2 my neighborhood...Bye B**tch!

Switched over a year ago from another carrier and have had nothing but a positive experience with…read moreTalkie. They are prompt, courteous, affordable, reliable and almost zero interuptions (when there are interruptions, its crazy brief). Most recently, I planted a tree and cut the service wire----after stopping into the office to confess, they had it fixed before I got home (within the hour) and at no charge which I expected to pay for. They suggested I do a review and they have earned every ounce of praise!!!

Great experience so far. They coordinated everything in advance, gave me an actual time for my…read moreinstallation (unlike cable companies), showed up on time and were great. They had to run a line through my yard but I can barely tell they were there. My previous service would randomly just stop. And the equipment was ancient. My service now is actually cheaper and much faster. If you work from home (or are trapped at home during CoronaVirus) you should check them out.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

First off, I'd have to agree with many of the customer service reviews that others have given…read more Customer service for me has been nothing short of awesome. Employees are attentive and definitely do their best for whatever issues that I am having. I've gone both to their location and talked with them on the phone. I've had them talk me through setting up my new router/modem combo with the most compatible channels. Every time I call I am always called back. Chris is who I've talked to especially a number of times who doesn't tell me what I want to hear, but offers other solutions and sets me up for what I may need. This is why I give it 4 stars right off the bat. Only reason I cannot give Metrocast a 5 star rating at the moment is because I have had many issues with my internet since using them this past May. I'll be in the middle of homework and my internet will cut off. Granted, I'm one that deals with things real well, so if I had called earlier I probably could have gotten it taken care of much earlier. But I didn't. Still not sure if this issue has anything to actually do with Metrocast themselves or my actual house, but I will find out Monday when I have a tech come out and find out why I keep having so many T3 and T4 errors. Definitely saw these reviews, however, and wanted to say something. Not sure about many of you, but I've had about 5 different internet providers over the course of my adult life, and I always have some sort of problem with them. At least Metrocast has good customer service and will work with you. So on that note, work with them a little and they will be sure to work with you. Update: Changed stars from 4 to 5. Joe came out (Great guy, went outside and tested wires, went into attic and tested wires, sat down and looked at my modem/router info, etc.) and found it was not Metrocasts fault or lack of trying. Connectors in my house were loose, wire was pinched outside among other things. Joe fixed and explained everything to me and now my wireless is great. This is more than can be said for the internet I had when I lived in other parts of Maryland, North Carolina, Florida and Okinawa. Great company, great customer service and great employees. Definitely appreciate their time and effort. 5 stars all around.

Internet and TV both out. No way to contact local Hollywood office. Customer service is just a run…read morearound. Need to find a different way because this sucks.

Terrible service. Modem says online (4 lights), EERO has its white light (online) but service…read morestalls. Speedtest shows over 500ms on upstream. The whole 100+ ms on downstream is crazy for cable. I had Verizon Fios and we were at 12ms on the downstream... AND IT WORKED! image attached is the speeds for the 1 gig service... wtf right? Verizon was 960mb+ the latency on this test is the best I have ever seen. 63 ping... so terrible.

Worst internet company ever. I work from home and service goes on and off. Lost service for a full…read moreday. Called for appt and we were told it would be 5 days before a tech could come out. I lost 4 days of work. Contacted Comcast and we switch next week for half price. The insult was giving us $3.69 off of our bill and acting like that was a big deal. They rate a 1.9 on Google. THE WORST!!!

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.