Easy to make an appointment. Terry sent a text when he was on his way. Arrived and was totally…read moreprepared to spray. He explained what he would do, completed the job, explained what he did, collected the payment and was on his way. Came in a white truck with the name of the company discreetly posted. It is spring and we were his fourth stop to battle ants. Hopefully we will not need pest control again, but if we do, STL Pest Control is my "go to".

I'm confused by all the great reviews. I hired STL Pest Control specifically for an active vole…read moreproblem. It has been a mess from start to finish. When the technician arrived, I showed him the holes, runways, and plant damage, but he focused on moles and told me he did not think I had voles. I repeatedly explained that voles were the reason I had called. He ultimately told me the treatment he was providing would "take care of both moles AND voles," so I agreed to proceed. This was assured to me numerous times. Afterward, the paperwork described a "Mole Yard Treatment," stated that no vole activity was observed, and showed that the service was a target mole treatment plus a granular animal repellent. I had already tried repellents myself; I hired a pest-control company because I wanted the actual vole problem treated. A repellent is not equivalent to infestation treatment. The apparent lack of knowledge about voles and the inability to properly identify the problem I had specifically hired them to address was concerning to me. Given that pest identification is such a basic part of effective treatment, that significantly undermined my confidence in the service. When I contacted the company about the mismatch, I expected them to apologize for the confusion and perform the service I was originally told I was paying for. Instead, they defended what had been done and tried to manipulate the situation, refusing any accountability. At different points they relied on the fact that the granular product could deter voles, while also explaining that their targeted vole protocol had not been performed because the technician said he did not identify active vole holes. That was exactly the problem: I had hired them for voles, repeatedly told the technician about the voles during the visit, and was assured the treatment would address them. The issue eventually resulted in a credit-card dispute that was resolved in my favor. The company still maintains that I owe the balance and continues sending automated invoices even after I asked them in writing to stop.

Friendly, fast response, and great pricing. They were able to do a service the very next day. Will…read moredefinitely reach out to this company again in the future!

I have used them in the past with no real issues except that it is always a little clunky for…read morescheduling - At least that's how it had been for me. I always received an email to schedule, but I didn't always notice that it was from them because there was no business name displayed. After some time, I called to get the service scheduled again. I took the day off work so I could be here on the scheduled day, and they showed up in the window that was promised. Their service vehicle was a mess on the outside, with paint peeling all over the front etc. It's just something worth mentioning because it makes them look a little less professional. I went over the grounds to describe the issues that I am having. I really needed to get things taken care of and was happy that they were here to perform the spraying. They were here for about 30 min. or less before I was told that they would have to come back some other time since their sprayer was not working. That was disappointing since I needed service sooner rather than later. Great, now I have to get back on a schedule and back in line and wait. I have no idea what was treated before the sprayer broke, or if anything was treated at all. This kind of information would have been nice. I received a VM from the office to reschedule - No apologies for the inconvenience of my taking off work for this appointment or anything. Just a "call us back to reschedule" type of thing. The last thing I need is to take off work again with the potential of the job not being able to be completed. I am going to go with another local provider and hope for the best.

I do not get this AT ALL. AJS Wildlife Solutions contacted me the next day after I called…read morerequesting help and I made an appointment for later in the week, which was perfect! They did their inspection, discussed the options and potential solutions, and emailed me everything later that day. It was going to be an expensive fix to patch a hole where squirrels, and potentially bats, had gotten in but I called to ask when I could schedule the work. I have never gotten a response.

AJS Wildlife Solutions will charge you coming and going. You pay $200 for the inspection. (The…read moreman who came to my house was thorough and knowledgeable. I can't complain about that!) Then they charge you for each time they come back to check the traps. I had 2 other companies come by to inspect/ bid. Neither of them charged for inspection or checking traps.

Rottler and Stephen Bauman are great! Highly recommend Rottler, they aren't pushy or…read moreultra-expensive.

Cody Jarvis was my technician. He was kind and hard working. He also was extremely knowledgeable…read moreand helpful. I would recommend him to anyone! Thanks Cody!

Very thorough and reliable . Would highly recommend them to all my neighbors…read moreYou will love the job that they do.

Great company! Derrick the owner genuinely takes care of his employees. The manager Blake gets his…read morehands dirty with the techs. And the in office people are super sweet and awesome! I personally recommend their tech Alec. ;) He genuinely cares about his customers and makes sure the job gets done. Love the company! Support them if they can!!!

Steve Millet is an excellent technician and he is responsive and attentive to our home/yard pest…read moreneeds. He has controlled the mole invasion and keeps our home pest-free. Great value!!!! Would highly recommend!!

In the Spring of 2017 we had a bug problem. We called Rottler and got it under control and we have…read morebeen having them come out to spray every two months for over 3 years now. Dan is our technician and he's super nice. The people who answer the phone have the worst customer service skills I've ever experienced. In Spring of 2020 our every 2 months got out of whack because of the Covid-19 shutdown. In April we just had the outside sprayed and didn't want anyone inside the house so they did the inside portion in May. In June we were scheduled again and I had to call and explain that it was just serviced in May, blah, blah, blah. We needed service in early July and not June. They wanted to come again August 1st and I had to explain again they were here in early July and it hadn't been 8 weeks and we need it September 1st. No that's not OK you'll be violating your contract. The best I can do for you is August 31st. OK fine with me that's close enough. I can't be the only person who this has happened to because of the pandemic. Don't treat me like a leper. I am, in fact, spending money with you. Fast forward to the first week of September. We made a household decision that we didn't need our house sprayed every two months and we would be fine with every three months. We called the office and were met with more attitude. No we can't do that. So let me get this straight? I want to pay you to spray my house 4 times a year and you are going to tell me no, you can't do that because we are going from 6 times a year to 4 times a year? Yes, that's correct. Ok, we're going to have to completely cancel the service then. OK. I can't believe a company would employ people to turn away business in this manner...

I booked termite inspection over the phone and he wanted payment up front. I stupidly did this…read more Then I found another company for $300 Less and asked for a credit. Five weeks later I had not received it. Then Mr A called asking why he didn't get the business and he lowered his price $400. He never credited me and I had to file a claim with Visa. Do not pay up front.

When I bought my house, it had been treated by these folks for termites. They recommend a yearly…read moreinspection. Tech was pleasant and took maybe 15 minutes for him to complete his work. He tracked nothing in. This is a window type deal. While I prefer an appointment time I get the window scheduling. What I don't get is being called at 10:53 am for a window that didn't start until 11 am.

Very responsive, quality pest control service. Use them for roach treatment and they did a great…read morejob, twice. Good value with reasonable pricing. Support a locally owned independent exterminator and this is a good one. Recommend them highly.

I've used Imel's a couple of times. I have Always had a good experience. Good customer service,…read moregood on site experience and no bug problems after the spray.

Service technicians were two hours late for our initial appointment. They were also unprepared and…read morecouldn't finish the job. They came back out (late again) and still didn't properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4" left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it's just another opportunity for them to charge for extermination services. They've also refused to provide a customer copy of the service contract that was signed, which is extremely shady.

I'm a manager of a large organization and switched from a different company to Orkin about 2 years…read moreago. I get billed on a monthly basis and have had issues with their billing since the beginning but the last issue is they incorrectly double billed for service rendered. First they incorrectly identified the service address as our main building instead of our auxiliary building and they billed me for the annual cost instead of the semi-annual cost. I have called them 3 times so far to correct both issues with no resolve. The customer service personnel can't do anything without Mike Cook personally taking care of it and he is never in the office to do his job. I can not recommend this company and suggest finding someone else. I'll be looking for another company even to the extent of going back to the previous one.