Our family has been getting donuts here for years - always our favorite donuts! Small place with…read morelimited seating but they do a lot of takeout, of course. They're always quick to wait on you with a pleasant smile. We did a large takeout order for a family wake and they had everything ready for us no problems.

Tried again years later. The cake donuts were not good. Too…read moredense and dry. No crispiness anywhere. Lacking in glaze for both chocolate and the off almost lemony flavored plain cake. The only winner here was a big hit- the unfilled Bismarck! Super soft and fluffy- bordering on syrupy but not quite- this donut was almost ideal. Light texture, sweetness but not too glazed, just about perfect in texture and flavor! The cruller was god awful. Stale, dry, rubbery, like it didn't belong at all with the fresher donuts I tried from the mix I got. The ones I got to try were inedible. BIG DOWNSIDE: CASH ONLY. $17 flat cash for a dozen.

I love a good hole in the wall diner. It seems unassuming from the outside but inside it feels like…read morethe tie of place where everybody knows your name. And they guy at the counter gets his coffee there every morning. No nonsense service, great coffee, fair pricing, and generous to help me make substitutions on my breakfast sandwich. I got to build it just the way I like it at no extra cost, and it was tasty! Highly recommend popping by!

This is a gem of a local diner. I had a very tasty blueberry pancake with a side of sausage and it…read morewas excellent.

GREAT COFFEE & service each time I come to the Willoughby Dunkin Donuts…read more They have the best coffee, at the best price !! Hot coffee!!

I waited at the drive thru window staring at my drink for 10 minutes. After finally getting…read moresomeone's attention she rudely said what and when I asked for my drink she jammed it into my hand spilling it all over my sleeve. I asked for napkins and she rolled her eyes and basically threw them at me.

I frequent this location of Dunkin' and never had any issues here. My go to drink is an iced coffee…read morewith French vanilla swirl and cream - it's always made right so when I'm in a hurry and need to stop at a reliable place for coffee I can always count on this location! The service is usually pretty quick - if there's ever a long line in the drive through I normally go inside to order. The inside is relatively clean, pretty much what you'd expect at Dunkin'.

Dunkin donuts isn't dunkin donuts if they don't have THE donuts. One can reason, yeah this place is…read morea bit smaller or some other excuse.. but to not ever have them? For some varieties the sweet and friendly staff can say that they ran out (ok, maybe, I can see that happening), but for some classics? They just not-ever have them. That's like deleting a sentence from a couplet. I present this case in defense of Powdered Jelly Filled.. my client has a name. I suspect someone decided it was OK to leave it out and just carry the caster sugared jelly donut. I say, that's like never telling this generation that about Whitney Houston's spellbinding rendition of the National Anthem. Not OK. Staff is nice. Coffee strength needs a bit of help, but everyone knows that already.

I can stop at every single Dunkin out there. And the one thing I enjoy is the fact that my drink…read morealways tastes the same. And the staff are always friendly. I'm not sure if that is a direct reflection on Dunkin. Or the manager at the Dunkin store. Either way. I enjoy every Dunkin location. And can't wait to find new ones I haven't been too.

TOTAL SERVICE FAIL! Did an early morning order during "Open" hours on the mobile app with a detour…read moreon a critical morning I needed coffee to stay awake, when I arrived, I get a "I'm not ready yet", when I pressed for details on when they would be ready, the guy said a half hour. When I pressed for a refund, he said I'd have to call customer service. If they werent ready, why were they taking mobile app orders. I tried calling their location after work and it rang for 20 times with no pickup, so I can't even talk to the mgr to resolve the situation.

Went through the drive through in a cold day for a hot coffee and a Carmel iced coffee. They were…read morereally quick and the order was perfect! Appreciate that they were working on this 20 degree day. Thank you for the great customer service and great coffee ! Recommend!

I stopped on my way to work to grab a hot coco and got to work I realized my drink was only about…read more3/4 of the way full. The drink was very tasty but not worth $3.25.

I love a good bacon, egg and cheese breakfast sandwich, and this dunkin location usually delivers…read more The parking lot location is pretty dangerous and difficult to navigate, especially to find the drive thru entrance, but the service is always friendly and the food turnaround is quick. While the sandwiches are consistently hot and delicious, the hash browns are the opposite. Be cautious with the breakfast potatoes at this location because they can appear burnt but are regularly under cooked. I am not sure if it is old oil used or if they are just under cooked or maybe just a poor supplier because they don't even crisp up in the toaster oven for me. So, sandwiches, service and speed are good, hash browns, location and parking lot are bad.

Worst location ever. At this point they need to shut it down, start over, and hire employees with…read moreactual customer service skills.

Clean, especially impressive on a snowy day. Friendly and quick service. Good coffee.read more

Filthy, dirty. Two employees leaning on a dirty counter playing on their phones. Sticky counters,…read moredonut crumbs all over. We got small coffees to go. The cream curdled and we had to go back in to get it replaced. The kid didn't care. So gross don't go there.