Was on the line for over 20 minutes, as the message told me they were ringing the associate now 10…read moreminutes.

Without the self pull the place is worthless!! Absolutely worthless! And I bet the prices went…read morethrough the roof too!

Absolutely disgusting store. I walk in and ask if they have lighters. I'm told no. And I leave. I…read moresee them on the website that I can get them. I call back to confirm. Anthony on the phone was very rude and when I called him out he then proceeds to threaten me by telling me "all of a sudden we found some more why don't you come back pull up" I ask to speak with a manager cuz atp you not gon play with my safety. She refuses to speak to me on the basis I swore after being threatened with violence lmaooooo. I hope corporate does something about this store it's actually sad how bad the customer service is.

When I drove up the manager or assistant manager was outside smoking and I was in a hurry. Anyway I…read morewent in and the one other employee was with another customer so I waited for over five minutes to checkout while the manager watched me through the window. I will not return

I recently moved to the Peoria area and went to this location At 4:30pm on 03/17/2025 to locate…read moresome supplies for detailing my car. Unfortunately I will not be coming back. The two girls at the front registers were talking- referring to me as "a kid" and that I "was probably intoxicated" while walking around the store. I'd like to make it clear that I was not under the influence while at this location. They were unaware that I could hear them, due to me wearing headphones. The justification for the things they said was "it's okay, he can't hear us, he had headphones on." I ended up putting the products I had planned on purchasing back, and leaving. This was very unprofessional behavior and I do not feel comfortable coming back to this location, or any other location for that matter.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Let me start by saying that when I first called Tim answered the phone and was upset that I was…read morecalling in the first place and not the shop that did the work before cutting me off while I tried to explain the issue with the transmission they sold us and transferring the call to what I assume is the store/sales manager Mike. (not a great way to start the call) (Note this warranty is transferrable and the whole reason we purchased from them since we were in the middle of moving from one state to another and the only reason we did not have the shop call them directly is because we have moved out of state and are currently looking into working with another shop) I purchased a transmission for $1,725.00 on June 22nd 2020 from Neal Auto Parts with a warranty as stated above. We were sold a lemon for a transmission as after 600 (approx) miles the transmission is now throwing codes P0752 and P0700- again. After contacting the shop that worked on the transmission and Neal's we've been informed that they will replace the parts (which is great) but will only put $50 towards labor. I would understand this if we were close to the end of the warranty or if we were really hard on the car but the transmission should NOT be malfunctioning after only 600 miles. This would leave us with another $700+ bill (on the low side and if the labor rate was only $100) that shouldnt be in exsistence to begin with, as well as risking getting another transmission/selonoid pack from them that could have the same problems. When I contacted Mike at Neal Auto to see if the labor rate is negotable due to the malfunction being so soon after the purchase I was told "We cannot do this and this is why we have the warranty and unfortunatly mechanical things break, it is what it is" "if the selonoid is bad then this must be a known problem" "I understand why you are upset and why you feel like you are being screwed over but again it is what it is" Needless to say this is extremely dissapointing, frustrating, and quite frankly poor business practice. Update: They are so upset about my review and concerns that they have decided they will not work with the shop here and that "technically" we aren't the customer but that the shop that is 12 hours away is and will only work with them. What a bunch of man babies.

From the owner: Come to Neal Auto Parts and save big on quality recycled parts and auto glass! Located in Peoria,…read morewe're dedicated to providing exceptional service to members of our community. For the rare occasion when we don't have a part in our inventory, we offer a free nationwide parts locating service, including parts for domestic and foreign vehicles. Plus, all parts come with a 101 day replacement warranty. Also, ask about our parts and labor warranty. When you partner with us, you'll have complete peace of mind. Parts are available for: Cars Pick-ups Vans SUV's Neal Auto Parts specializes in recycled parts for most vehicles that are 1994 models or newer. To better serve your needs, our inventory is fully computerized. When you call for a part, we can quickly and accurately find exactly what you need. Expect only the best from Neal Auto Parts! For more information or to locate a part, call today.

Very knowledgeable, staff, high-quality products and service, including installation for what you…read morepurchase from them. Just a FYI they do not install some thing you have purchased somewhere else I do not find this as a negative I understand why. Conveniently. Yes, you can find the same product off of the Internet, but truck and stuff will install, which is a great service. I had a bed cover installed on my Tacoma pick up truck. They even showed me how to extend the life of the cover and what cleaning products to use I highly recommend them.

I recently had window tint installed here. When I was able to roll the windows down I noticed…read morescratches in the tint running horizontally near the top of the tint on both sides. I returned there today to address the issue and was rudely told it was not from the install but rather the soft rubber window gasket. If the scratches could have been caused (which they couldn't possibly have) by the rubber gasket, they would be vertical not horizontal. They did a shoddy install on a mustang that I had them do 8 or 9 years ago which still looks awful to this day. As a small business owner I do know a little bit about customer service and what I experienced today was awful. I will never take a vehicle there again. I now understand why there are no positive reviews for this business. Stay away from this place.

Must be family that gave them a good review. I called for a Geo Metro, the woman never answer the…read morequestion if they had one. Instead she asks me the year and what I wanted. I told her that the year did not matter because I would take a look at it anyway to see if it would match anything I needed for mine. She said, that no one can go back and look, funny, 10+ Years ago. I went back in there to look at the vehicle with an escort of course. Every junkyard in yhe area let's you walk in (Dowell's, Ace), and there not pick a parts. I don't think I'll bother with them again. They have been rude people in the past.

This place is really great. They've got great big piles commercial and personal vehicles and a…read morereported 20,000 spare tires that are just totally out of hand at this point. They are located on Upper Free Bridge Road, which used to lead to the old Upper Free Bridge going across the Illinois River that dates back to the 1800's. The part of the road that is closer to the old bridge site is overgrown but there are lots of old commercial vehicles back there that have no way of getting out at this point. This is one of the most remote, creepiest places in the Peoria area.

Quality parts. Good people. Do yourself a favor to save money and order your parts online using a…read morediscount code. You will save 30% or more. Better than the employees get. Go to Farm and Fleet or Wal mart for your batteries. They are way over priced and so is Auto zone and O'REILLY.

From the owner: Your local Advance Auto Parts at 4809 N University St in Peoria offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

It's pretty much just like every other Advance Auto you have ever been to. Nothing spectacular or…read moreoutstanding about this particular one. I went in one day looking for a tyre pressure gauge that will go up to 120 psi. They had a few options...but in my opinion quite pricey.Most around $20-30. I looked around a bit and then left. I went over to Harbor Freight and bought a 120 psi gauge for $7. Nothing bad about Advance Auto, they have had plenty of parts for my car when I have inquired...but if you just need a small inexpensive hand tool....perhaps check at Harbor Freight first..

An employee came out in the parking lot to inspect my windshield wipers for me. He found that my…read morenew wipers (purchased elsewhere) still had the guards on them. No wonder they wouldn't clear when they wiped, lol! This Advance Auto employee removed the guards (which look like part of the packaging) for me!! The other place should have done that, but he did it for free. Thanks! :-) I'll be back to buy something next time.

Thank you to the employee Rev for taking the time to help me. I first went to Advance Auto Parts…read more who left me in distress and couldn't careless that I was over an hour away. I will never shop at any of the Advance Auto Parts ever again. Rev made sure that I knew what was wrong with my vehicle. Then he sent me to a All about automotive. If you take care of all your other costumers like you did me I couldn't think of a better place to shop. Even though they couldn't fix this issue they told me how to. It was simple and got my vehicle back on the road.

Karry is great. Super helpful. Recommend recommended a great brand and install for me.read more