Tinia was an incredible sales associate. She is a straight shooter, took our budget, and our daily needs seriously. She did not try to up sell us on anything. She worked patiently with us for 3 days and every time we pulled into the parking lot she made us feel at home. Tinia is not your typical sales associate that I have ever dealt with, she almost felt like family. She went above and beyond for us. I cannot say enough good things. read more

Purchased car in 2021 as a disabled, senior citizen, needing a dependable car that would start, has air-conditioning and heat, but instead the salesman took advantage of the senior citizen and sold him a lemon, and then the service department refused to fix anything like the car, not starting in the winter time, putting the senior in medical danger And the air conditioner, not working also putting the senior in medical danger. Do not buy a car from this dealership, and expect to get what they tell you will get. They are fraudsters, and Mark the service manager becomes unhinged when asked to repair the car because the repairs were never disclosed to the buyer before he bought the lemon. Car not starting in the winter time and AC not working was clearly part of the maintenance history on this vehicle before it was sold. Have clear proof, but Dealership Owners solution was to not repair or reimburse buyer because they were not obligated to and sell you a different car. Rated one star when actually it is a -5 stars outfit. read more

Find a different dealership. I drove from Kansas City to be sold a 2019 Genesis G70 that wouldn't pass inspection because all Brembo brake pads and rotors were shot. Also, the rear tires were nearly bald. With Brembo brakes being super expensive, and having to replace all 4 tires on an all-wheel drive--$3300 I had to spend for it to pass. And this was after I was told they put all their vehicles through a rigorous inspection process before they are resold and put back on the road. Seems to me this dealership practices deceptive dealings, and shouldn't be trusted with anything they say. Take your business elsewhere. read more

Car was due for an oil change. Made an appointment for 10:30. When I arrived was told it was an hour plus wait even though I had an appointment Service manager apologized for the confusion and gave me outstanding service. Even washed and vacuumed the car. Waited a total of 40 minutes between oil change and wash for car. read more

I bought my 2022 Nissan Sentra SR from Ufting. Curt was a very friendly salesman. I would buy there again.

I had my car towed to this dealership about a week ago for suspension repairs. They had it for two days without telling me anything and when I finally called they said they needed to order the parts to get it fixed. Fast forward 5 days later and I still have no vehicle, no quote, and no one has answered my request for a loaner car until my car is finished. I'm a delivery driver and use my car for work. I'm constantly put on hold and told they will call me back, which they rarely do. Extremely stressful experience with them. read more

Horrible customer service. These people have had me on a run around since I bought this car. Broken promises to fix things that they agree the fix. Excuses on top of excuses. First and last time purchasing from them. Go elsewhere. - My issue was NOT resolved, as stated by Joe from Uftring. I am in the EXACT same boat after that conversation. I appreciate the additional promises and excuses. Hopefully you all will follow through with this. read more

My wife dropped off Nissan Altima for check engine sign. The car was totally ok but check engine sign was on. She came back with $529.39 invoice. Steering flush, brake flush, fuel service, cabin air filter, air filter.... Etc. Thank for over kindly work on the car that has only 24,562 miles. Because I do not know much about car, I can't say it was not necessary. I put up the invoice so you can decide yourself. I'm giving them 3 stars to be fair for their business even though I want to give 1 star. read more

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Casey Thomas and Bob Barnes in the service department solved my problem! I had borrowed my father's Nissan Murano convertible during my visit from California. For some reason the alarm began to sound indicating that the convertible top was not secured properly. Since I had not moved the top, I didn't really know what to do. I had to drive for 40 miles with this piercing alarm sounding the entire way. I pulled into the dealership at 4:30ish on a Thursday afternoon. I explained my problem to Casey who explained that the service people had left for the day. I told him that I really needed to solve the problem with the alarm. He asked Bob if he had any ideas. Bob suggested that we check something in the trunk that was associated with the convertible top function. He checked it and found the problem. I drove away with a fully functioning car. Casey and Bob could have easily pushed me off to an appointment the next morning. Instead, they went the extra mile, which made all the difference. Nice job! read more

Today I was driving down Knoxville and hit something with my tire. My tire started deflating immediately. I was able to get it to the dealership before it went flat. They got me right in without an appointment. The tire was unrepairable but they had a replacement in stock. When I went to pay they told me I had road hazard on my tires I had purchased from them a year ago. The $175 repair only cost me $13.00! Thanks Mark and Matt for the great service. read more

Took car for 2 issues. One was window washer fluid tank leaking all over the place. Told them this at drop off that it just poured out of bottom of car. They just filled it up and claim no leaks found and tightened filler neck. By the time I got home tank was completely empty. Called them and asked if they even checked it. Said they did not and just filled it up. Had to make another hour round trip the next day to get that fixed. Should listen to customer concerns and not blow them off. read more

We just got our 3rd vehicle from these guys. That alone says they must be doing something right. I don't know that anyone is ever 100% completely happy with the prices on car deals but they get pretty close for me. There service department is a big thing that keeps me coming back. Anytime we have ever called and asked a question or had an issue, big or small, they are on it immediately. Loaner cars given, no questions asked, problems solved, often while I waited. I wont say they are perfect but I recommend them to anyone. read more

About a month ago I was driving and noticed my Oil light blinking and my oil pressure was bouncing around slightly but very low on the gauge. Moments later the motor shut off and I had the to towed to Uftring Nissan. I explained the issue and was told point blank "we don't have oil problems" and was treated like had no idea what i was talking about. The next day they called and said there were 3 open recalls and that one of them involving an ECM relay is the reason it died. The recalls were handled in timely manner and at no cost. When I picked it up and started driving, I noticed the same issue was present, and took right back in. The person I spoke with this time had no idea about the oil light issue as the previously the service manager disregarded my explanation of the issues prior to failure. After a quick check they then told me I was a half quart low on oil and recommended an oil change, which I had them do. Left again, same issue was present so I went back again. This time without even lifting the hood they said it was the oil pressure sensor, so i had them replace that. They also ruled out a new weird engine compart surging noise. After replacing the pressure sensor they then came back and said the issue was still present and proceeded to do a mechanical pressure test which the vehicle apparently passed. At this point they told me to ignore the oil warnings and drive on home. So, after 3 bouts with their service department I was told to ignore the factory indicator lights for low oil and the low oil pressure gauge and drive. Less than 20 miles later I was dead on the side of the road. I was then told after yet another tow in to Uftring Nissan my timing chain had broken and ruined my engine. Uftring Nissan has claimed no liability and states the incident was purely coincidental. So basically they had no idea why the factory indicators were doing what they were doing, but they were confident that they had nothing to do with the final death blow to the motor. Likely story according to every other mechanic i speak too. The service manager here is a complete crook and has zero business ethics of any sort. read more

Great customer service. Chris was able to get me the Jeep that I wanted through a dealer trade since they did not have what I wanted in stock. Easy buying experience and a fair price. They took care of my trade in and even got be reimbursed for the unused portion of my trade in's extended waranty. read more

I have given them 5 stars as a result of my purchase experience. Adam Medina was a very helpful sales consultant who gave us the time we needed to find the right vehicle and helped us get a certified vehicle. I never felt pressured while working with him. I only hope that the service center for the maintenance of my vehicle can live up to the same standards. read more

Tim Puentes, Peoria, IL, assisted me in getting my new Nissan Frontier. My old Nissan was 18 years old, so it had been 18 years since I had to shop for a new vehicle and expected to have the worst experience. Uftring had the color I wanted so I gave them a call even though the dealership was over 160 miles away from where I live. The dealership I had worked with for a couple of years only gave me $500 in rebates. Tim did a lot of searching and found I could get $2,000 in rebates. Also, since I live in Chicago, everything was done over the phone in less than a week. I paid exactly what I was quoted. He did everything possible to reassure me things would go right and they did. The finance person was great who explained options and was not pushy or aggressive. The waiting room had plenty of good snacks and beverages. I will definitely get my next Nissan at Uftring Nissan. Even the dealership name that's placed on my truck was a classy script, raised emblem not just a decal. This was a wonderful experience. Even the service department personnel stayed overtime to install some accessories. read more

As a woman, shopping for a car is not one of my favorite things to do because I anticipate I'm going to be taken advantage of. I was ready to trade my SUV in for a smaller, used model and needed something more affordable and dependable. I had done plenty of research by the time I went into the dealership. I was greeted at the door and met Tim Puentes, who listened to what I was looking for and made viable recommendations - didn't talk down to me or try to upsell me, which I appreciated. I didn't buy the first day but he checked back with me to let me know what he had in stock and answered all my emails and questions promptly. The day I did purchase the car, I was there for quite a long time making sure it was the right car for me and figuring out financing, trade in, etc. Tim was beyond patient and accommodating and even introduced me to the gentlemen in the service department so I'd feel comfortable when I had to bring it in. I don't think he had any idea how important it was to me to be treated the way I was given my past experiences with car dealerships. Those dealerships no longer have my business. As of this writing, Uftring Nissan has mine and I would recommend them and especially Tim Puentes to anyone. read more