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    Bon Secours Fastcare Charter Colony

    2.0 (3 reviews)
    Open 8:30 am - 8:30 pm

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    9 years ago

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    10 years ago

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    Bon Secours St. Francis Watkins Centre - Patient room

    Bon Secours St. Francis Watkins Centre

    2.4(24 reviews)
    0.6 mi

    8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

    While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

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    Bon Secours St. Francis Watkins Centre - Labs

    Labs

    Bon Secours St. Francis Watkins Centre - Dr. John Hennessey IV, MD  The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.

    Dr. John Hennessey IV, MD The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.

    Bon Secours St. Francis Watkins Centre

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    DispatchHealth Urgent Medical Care Richmond

    DispatchHealth Urgent Medical Care Richmond

    3.1(17 reviews)
    11.3 mi

    I almost don't want to write this review because then I'm not going to be able to get an…read moreappointment. But I just have to say, this service is AMAZING. You call the day of and set up an appointment and then they come to your house to treat you. In this case, I had a Nurse Practitioner and Physician Assistant who showed up within the time period that they told me. They were very respectful of my space and so nice. They can see patients from 3 months and up, so I made an appointment for myself and my 3 year old. They gave us full thorough exams, Covid tests, and prescribed medicine RIGHT FROM MY LIVING ROOM. We didn't have to move! This is perfect if you're sick. I had written off urgent cares because I had had terrible experiences with them missing very important illnesses and putting my health at risk. Now this is the ONLY Urgent Care service I will use.

    Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

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    DispatchHealth Urgent Medical Care Richmond
    DispatchHealth Urgent Medical Care Richmond
    DispatchHealth Urgent Medical Care Richmond

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    AFC Urgent Care Midlothian - Urgent Care

    AFC Urgent Care Midlothian

    1.8(46 reviews)
    3.3 mi

    This has always been a little hidden urgent care gem. The people are usually very nice and the…read moreplace is pretty empty. The perfect spot for when you are sick and want to get in and out without waiting. They also offer appointments. So I made a Sunday appointment and 15 minutes later I received a call back, that the establishment did not have a provider on staff for the day (ie: doctor etc). Ok no Sunday help for me. I was able to reschedule for the morning. The waiting room was virtually empty and I still had to wait 35 minutes from my appt time before I could meet with the nurse. But once you are back there, things roll fast. And they have some of the best Drs. So even though you will wait, even with an appt... it's a great place to go when you are sick

    Do not go here they will just rip you off for money. No one there should be allowed to practice any…read moretype of medicine definitely bottom of the barrel people and Dr's who can't get a job at a real office. I went in for my dot physical they scheduled it went threw the whole process to find out the Dr that was in that day doesnt do them, I was told to come back two days later to see the Dr who does. I was told I wouldn't be charged for two visits since it was their mess up. We'll wouldn't you know now I payed for the first and second visit $200 for a dot physical that should have been $100 and done in one day.

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    AFC Urgent Care Midlothian - AFC Urgent Care

    AFC Urgent Care

    AFC Urgent Care Midlothian - Pediatric Urgent Care

    Pediatric Urgent Care

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    Family Medicine

    Bon Secours Fastcare Charter Colony - urgent_care - Updated May 2026

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