This has always been a little hidden urgent care gem. The people are usually very nice and the place is pretty empty. The perfect spot for when you are sick and want to get in and out without waiting. They also offer appointments. So I made a Sunday appointment and 15 minutes later I received a call back, that the establishment did not have a provider on staff for the day (ie: doctor etc). Ok no Sunday help for me. I was able to reschedule for the morning. The waiting room was virtually empty and I still had to wait 35 minutes from my appt time before I could meet with the nurse. But once you are back there, things roll fast. And they have some of the best Drs. So even though you will wait, even with an appt... it's a great place to go when you are sick read more

Do not go here they will just rip you off for money. No one there should be allowed to practice any type of medicine definitely bottom of the barrel people and Dr's who can't get a job at a real office. I went in for my dot physical they scheduled it went threw the whole process to find out the Dr that was in that day doesnt do them, I was told to come back two days later to see the Dr who does. I was told I wouldn't be charged for two visits since it was their mess up. We'll wouldn't you know now I payed for the first and second visit $200 for a dot physical that should have been $100 and done in one day. read more

crap hole , at the Midlothian location filled out paperwork and I was waiting to be seen, people who came after me who were still filling out there information on paper forms got call into the room. before me. I waited an hour and said 4 people's who came in after me went in before me and the receptionist act surprised and said really let me check and I said never mind take me off the schedule I'm leaving your shit hole. read more

Made an appointment online. Drove across town and they weren't open. No doctor came in so they couldn't see anyone

Crap hole. You make an appointment and they still don't see you for hours after the fact. I have no copay as I satisfied my out of pocket max a long time ago. But wait... they still won't see you unless you put a card on file for them to charge? Why would you need my card if I owe you nothing? Front desk staff (Crystal) is rude and condescending. Asked to speak to the manager and was given the number for the billing department... ummm hello that's not what I asked for. The incompetence is impressive here. Don't bother coming here this place sucks. read more

I have been waiting since 7:45, they are supposed to be open at 8. At 8:12 someone let the other person and myself in then they went in the back. No one has checked us in or said anything to the 3 of us in the waiting room If you pass ANYwhere else on your way here, go there. read more

Wonderful staff !! everyone is so friendly . I had a great experince with nurses chynna,robin, AND curtese such lovely people. Nikki at the front desk was so nice and welcoming!!!! Love this place. read more

could i leave less than a 1 star?! this place is a complete joke! my husband went here for a dot physical and med refill. the dot physical they wrote for only 1 year which is incorrect as dot physicals in the state of va are valid for 2 years. then the np that saw my husband wrote his scrip for 90 days! he gets the exact same scrip for a year at a time through another facility. he questioned this and she said that she was technically not supposed to even write the scrip because she was not his doctor? this is why he went to this facility because he didn't like the other doctor. after all of that she hands him her business card and says well if you come to my practice i can write you a years scrip for your meds. is this a scam? we paid $220(which will be cancelled), for what? i called back and the rude little girl at the front desk could not answer our questions, we asked for a manager that was there and she says they don't have a manager? lol what a looney bin! i guess corporate will be next to hear about this bs! so if you are sick, just go elsewhere and avoid this dump! read more

I was told to take medicine as a precaution as we waited for the results of my lab work. I tried for DAYS to call the doctor (which he told me to do in order to receive my results) and was told repeatedly that they would call back - sometime that day, within an hour, within the next few minutes, etc. Only to find out (after calling again) that the lab work was never ordered. I'm not someone who leaves bad reviews, but this is infuriating. We are talking about healthcare, not personal preference or something minor. read more

I made an appointment, showed up on time and it still took 30 mins for them to see me. Not sure what type of customer service they're attempting to offer, but it's poor at best. read more

I visited AFC today as I suspected an ear infection. I signed in as a walk-in and was greeted immediately by the receptionist. I was seen about 30 minutes later by the doctor. The Doctor was very professional and the staff and nurses were also professional and friendly. I would go back to this practice again and recommend to family/friends. read more

BEWARE!! Do not get a drug test at this place! Very unprofessional! I went there yesterday at 2:15p to get a drug test done for preemployment verification. Got all registered and waited around an hour. Got called back after a gentleman who came in after me got called back and got what he needed and then left. When the nurse called my name, she told me there was an issue. Get in the room and find out that they used someone else's urine sample under my barcode!! Like how did you not verify who the patient was. The nurse told me she called my name (which I never heard and I was sitting right in front of the door) and another girl got up and went back. So the nurse told me I had 2 options, they could go ahead and submit the other girl's urine under my barcode (ummm excuse me!!!) or I could contact my soon to be new employer and get them to send a new barcode! Well getting a new barcode is not an easy task as I am finding out. I have so many questions now and I am truly hoping this does not delay me starting my new career as I have been unemployed for almost 4 months! If you go there, be careful and make sure you verify things with them! read more

This place is a joke and just don't bother at all. My wife and I came around 630/7ish for her to be told by a extremely rude receptionist that they were extremely busy and short staffed and they couldn't help her and to try elsewhere. There was no one in the lobby waiting and maybe 1 person in the back being seen. Only 5 cars were parked outside which were all employees we figured out since they had 4 people working..The receptionist couldn't answer any of her questions as to where she should go next to be told in Ebonics how to get to patient first "It down dat way all I know " before hopping back on her phone texting her friend back and snickering. That is not what you should encounter at a medical facility while in need of care no matter if it's not a dyer emergency. Will pretend the place isn't in existence from now on.... Go to Patient First instead.... I wish we could leave negative stars! YOU SUCK Urgent Care!!!! Never Again!!!! read more

I went there on a Friday at 7 pm. There was nobody in the waiting at all and the receptionist turned me away and said I needed an appointment. On their website it says you can walk in. So I was turned away for medical treatment because it looked like she wanted to get out of there early. I do not recommend this place.if you have a medical problem don't go there they won't treat you.I drove 30 minutes to get there to be turned away. Unprofessional especially for medical Field.I had to give a 1 star but really its no star read more

Doesn't seem like there is any communication to new patients here. I went in for a urgent care visit to see a provider as I have not been feeling well. I walked in and they said they are mostly only taking COVID testing visits and the next wait available slot for a provider would be 3-4 hours. Ok. I have been to many urgent care clinics and work in the medical field, so this seemed like a runaround to me. I told the receptionist I could wait 3-4 hours and to put me on the waitlist and even she seemed shocked I would wait. I asked if they could give me a call when the next available is, as I live extremely close to this location. She then told me that there are other Urgent Care clinics in the area, referring me to Patient First or BetterMed. Well, I read some good google reviews about this place, just haven't had that same experience myself. read more

Passive care at best. Almost as if they don't want you to be there. Had to ask for after care documents. Doctor was very rushed and not very personable. read more

I agree with the post that says "if I could give 0 stars" After fighting through the automated questions on the phone, you'd think talking to a human would be any better, nope. They rush you off the phone if it's something they're unknowledgeable about. No sense of sympathy, which is a terrible trait to have in that field. You have no idea what people are going through, when they call you! I'm glad I didn't waste my time going in person. Wouldn't want people like that "solving" any medical issues im having anyways. read more

The wait was long just like every where but staff and doctors were beyond friendly and helpful. I would recommend

These urgent care facilities are such a waste of time. Plan on a 2 hour minimum block of your time wasted. Walked in on a Tuesday at 11:00am. Place was dark and empty. No one around. Had to raise my voice to get anyone's attention. Was told to fill out online application driven through my cellphone. 2 other clients came in for drug tests but they were unprepared and were turned away. Called the day before to ask if I needed an appointment and was told no. After completing the form was given an appointment time one hour later. Sat in the office with no other clients and waited. Was told it would take awhile because they were very busy. The place was empty. God help anyone if they decide to use these places. read more

First of all urgent doesn't mean urgent. Took my brother there for a Rapid Covid Test to accommodate the requirements to travel back home to N.Y. They gave us a 9:30am appt, we arrived 15 mins early. At 10:15am, as we sat in the car waiting, we were notified that they did not accept his medicaid for Rapid Testing. He needed $50 to pay, which he didn't have but after being there already for over an hour. I paid the $50. The possibility of having to pay anything was never mentioned, as he had already explained the reasoning for the testing and what kind of coverage he had prior to setting the appt. He wasn't called into the building until 11:18 am. We got the results about 11:50. The receptionist wasn't the most pleasant person either, which I can understand; She's probably deserving of a dollar while only making fifthteen cent! read more

I went to this location after having an upper respiratory infection for a week. The PA ordered xrays but was told they weren't able to do xrays that day. I was sent over to an imaging place that I was told took the walk in's from AFC. The relationship between the two is obviously not good. They both pointed fingers at each other as to why my results were not back. Finally resolved. OK. Then my mother went in for severe pain in her back after falling at home. She made an appointment. She still waited for over an hour with many people going ahead of her. Finally they call her back. She's waiting back there for almost an hour. She's then sent to the same imaging center. Xray's were done on a friday. She was told she would have results Monday. NOTHING from AFC. She called four times - 1) Never received a call back from the dr she saw, 2) Someone called her back about the xrays finally and gave her an update but NOTHING related to why the xrays were taken for in the first place. That took four calls from my mother. 3) The person at the front desk was EXTREMELY rude and hung up on her. Ultimately, she had to have her xrays sent to another doctor just to get an answer. We've now found out that 1) There is only ever one Dr available on any given day at this location and 2) the problem with xrays being able to be taken at this location has been going on for more than a year. There is no one in my family that will go back to this business, location etc. So disappointing. read more

No x ray. That Is all. Yelp wants more details, but that's all I've got-an urgent care with no Z ray.

After 4 days of waiting on mono results for my daughter, found out the blood sample they took had been botched and had to go back to do it all over again. Got a call from the lab tech later saying she was positive but no call or guidance from the doctor on what to expect or anything. read more

This place is the absolute worst!!! That's all I can say. Go to Patient first or Better Med. never will AFC Urgent Care get my business.

Checked in at 12:45 and waited. And waited. Watched a couple of people come in after me and get summoned in, but figured they had an appointment. Then another person who didn't have an appointment saw a doc within 10 minutes. When I asked what was going on, the receptionist verified that they had my info (plus I showed her a confirmation), apologized, and promised that I would be next. Wait time is now two hours. Then another patient was called in ahead of me. When I asked for an explanation, this time I was told that they didn't have my information even though I had confirmation that they did. By now, I had no confidence in anything about the place, so I left. read more

Do not go here. Was told by three staff members that I would be able to get an antibody test in addition to a covid-19 test at this location and only upon showing up and after paying was I told that they had no antibody tests at that location and haven't had any for months. They allowed me to make an appointment for this test and then confirmed it upon my arrival and only told me I couldn't get it after they took my copay. I was offered no apology or explanation and the woman who administered the covid-19 test was rude and did a terrible job of administering the test. I've gotten tested three times and this test was 10x more painful than any of my previous experiences. read more

If I could give 0 stars I would. Do not expect to receive a covid test without paying for a doctors visit as well. The same doctor who takes quite a while to figure out how to take your temp. Furthermore don't expect privacy while the doctor is examining you at that time. If a lady in a hoodie crashes into your room and leaves abruptly, don't worry the extremely rude lady behind the nurses desk will snicker and give you dirty looks when you say something about it. Turns out its just the office manager in the hoodie, easily explainable, but not a very professional appearance. Possibly why I thought it was another patient walking in. Regardless, communication is horrible, service was horrible, will not be returning. I was dissatisfied with the service and became very irritated and left the building. They then asked my wife to tell me not to contact the office again. No worries AFC I will inform everyone of the level of care provided here. If I could give 0 stars I would. Do not expect to receive a covid test without paying for a doctors visit as well. The same doctor who takes quite a while to figure out how to take your temp. Furthermore don't expect privacy while the doctor is examining you at that time. If a lady in a hoodie crashes into your room and leaves abruptly, don't worry the extremely rude longer haired black lady behind the nurses deswill snicker and give you dirty looks when you say something about it. Turns out its just the office manager in the hoodie, easily explainable, but not a very professional appearance. She had no identifying badge,scrubs, jacket, her hair was in disarray. Possibly why I thought it was another patient walking in. Regardless, communication is horrible, service was horrible, will not be returning. I was dissatisfied with the service and became very irritated and left the building. They then asked my wife to tell me not to contact the office again. No worries AFC I will inform everyone of the level of care provided here. read more

I have been here several times because they accepted my insurance and were convenient. They have never been super quick or efficient, but it was after my most recent experience that I will not be going back. I had an appointment for a COVID test. The system is horrible. You have to call to check in, but if they are busy it simply tells you to call back and hangs up on you. "Your call in INCREDIBLY important to us. Our phonelines are currently busy. Please call back." I had to keep calling for literally 30 minutes before getting through. I even went inside to see if they could check me in, but they said they couldn't help me- people there for COVID tests can only check in over the phone line. Once you get through, you are then put on hold for 10-15 minutes. This has also happened to my friend, mom, and sister. The nurse (who is apparently the manager, as well) was curt and unhelpful, saying she had no control over the check in process. Nobody would help me, telling me to "just keep calling". It was infuriating. I do not recommend them at all. read more

I believe the billing with this company is either seriously disorganized at a minimum or has some other issues. We were turned over to collections because they claim they mailed a bill to us twice which we dispute. Upon receiving an emailed bill it had no actual address on it at all. We paid by credit card and then we were later turned over to collection. Be careful with the billing practices. read more

Horrible customer service. So bad I walked out of the office. Think twice about going to this place!! Zero stars

Went here with fear of an ailment and was carefully and methodically looked over by Dr Johnson. Each test/exam point was explained. He did a great job and spent more time with me than a doctor ever has. I really like this place and it is my new primary care. Great hours, walk-in appointments, waited less than 10 minutes, and a new spotless facility. No complaints whatsoever. A lot of doctors offices can learn from how efficiently this place is run. read more

Daughter went in for extremely sore throat, fever of 102, and white spots at the back of her throat. Was never Strep tested - told it was sinuses draining. 2 days later with extreme pain, throwing up and continued fever took her to Med Express who diagnosed as Strep. This is medical care 101. Why didn't AFC test for strep? I think because they were backed up. I'll never visit this place again. read more

Went there shortly before closing. Staff was patient, kind and eager to assist even though we kept them past closing time. Thank you!

AFC Urgent Care was very nice, efficient and quick. I went in because I thought I had strep & they made me a appointment right then and there and they accepted my insurance. The nurse that took me back was quick and explained everything to me. Once in the room to see the doctor, she was in and out in 5 mins and she told me that I did have strep and gave me an antibiotic & I was good to go. The whole visit took 30 mins max. Definitely will be going back there. read more

Made an appointment for my son, they seem to ignore that fact and put you In line with all walk ins.

The visit was fine. The doctor was thorough in his exam and we came up with a plan that was reasonable and a satisfactory solution for my minor complaint. My issue was their billing practices. I paid my copay using my debit card. I had received my explanation of benefits from my insurance company, so I knew that I was going to have a balance, and expected a bill to come. I never got a bill, and the company automatically took the balance out of my checking account without sending me notice. I am sure that it is written in the fine print of all the papers that you sign that that is what they do. So be ware! Is a very shady business practice! read more

This is the second disappointing experience I've had with this location and is icing on the cake. I visited at 736pm (they close at 8pm - per their website and based on experience, no appointment needed) yet they told me "no more appointments are available." I pleaded that as a military spouse, my husband is away on orders through the end of the weekend and I'm single parenting so the sooner I can know if I have something (and be treated), the better. She repeated that they don't have anything available so I asked if she could check whether they can squeeze me in and to explain my circumstances. She reluctantly agreed to check. "They said they can't squeeze you in, they already packed everything away." 1. Why are you open until 8pm then? 2. Why are no appointments needed yet "all appointments are taken?" 3. Where is the empathy and compassion for a military spouse single parenting? Disappointing customer experience and overall business operations as well as complete lack of empathy or compassion. read more

Do not go here. After searching all day for someone who could do blood work that I needed. I first speak to a receptionist with a poor attitude when I call to see if they will accept my insurance. In the end they did accept it and I visited to get blood drawn. The nurse there spend 15 minutes poke and prodding me with a needle while the receptionist with a smug attitude watches me. Keep in mind its the end of the day and the test I need are of sensitive nature. I have never felt more humiliated in my life when the nurse tells me to come back tomorrow because she cant find the vein and the doctor refused to try himself. read more

Waited over a hour to be seen no urgency whatsoever.Worst place this is the second occasion I have come here within the past 6 months .Front desk was okay nobody came to check or update on the wait horrible experience do not recommend to anybody. read more

Well at first I thought that this would have been a good visit, however the receptionist messed up the order and three people went back before my daughter. It's supposed to be first come first serve. Now still 2 hours later we're still sitting here waiting for her to be done. Not happy. read more