8/9/2025 chester Emergency room I have Ehlers Danlos Syndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's. read more

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was as pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff. read more

Please check your pricing before you have a procedure. Unfortunately, the imaging center charges Hospital prices due to close proximity to urgent care. The Technologist was wonderful but being charged $940 for a 2v CXR is criminal. The sign above the door "Outpatient Imaging". Very misleading. PLEASE SPREAD THE WORD. read more

Didn't even run all the necessary tests for a 3 day migraine, and now my family member has to go somewhere else for an MRI to rule out a possible aneurysm. I will never be returning or recommending care from Bon Secours. A common eye doctor should not be identifying urgent issues like this before an ER. Completely and utterly unacceptable. read more

There is no care or concern for patients here. Horribly insensitive, bureaucratic, and dishonest about care available and received.

I wish I remembered the names of each person on duty 6/26. - 6/28! From the moment I walked in til the moment I left each person I encountered was respectful, helpful, kind personable and went far beyond to make me comfortable Nikki, Mary in Pre op, Amend, TkK, Kemi Rachel Kate and many others on the Ortho surgical floor have my sincere thanks for making me feel less frightened comfortable and read more

The only good thing I can say is that the CT/imaging staff were the only helpful and caring staff during my entire visit (reason for the only 2 stars I could muster up). From the front desk staff to the dr, they need a complete overhaul to better staff who care about patients and have the bedside manner all patients deserve. Dr Lyons did run the right tests but her bedside manner and element of compassion was completely absent. Just absolutely awful nurses that night and I would never go back. I definitely don't recommend! read more

This is a review for the Westchester ER... the staff walking in is great but if Dr. Warren Jones is on staff , turn around and go to another facility. I have had him and I just took a friend there and he was standing across the room from her like she had some infectious disease. Long story short, he gave her pain med and anti nausea . She had severe abdominal pain and bleeding . Nothing was done except for a urine and blood sample. Needless to say the next day we were back in the ER BUT this time we took her to St Mary's Where a real doc diagnosed her with acute colitis with a CT SCAN. I truly don't know how Mr.Jones got through med school. I will not even give him the MD in his name. read more

If you enter this medical facility, ask who the doctor on staff is. If they inform you it's Dr Vincent Monseau, turn around and leave. This doctor "treated" my adult daughter this evening. He was completely dismissive of her back injury. He suggested that she must be fine since she has not seen her neurosurgeon in years. My daughter proceeded to explain that her neurosurgeon wanted to operate and perform a spinal fusion but she was so young at the time. He hardly performed an examination after she was aired for hours to be seen. He then proceeded to inform my daughter that if she wanted a CT Scan performed she would have to wait an additional 3 hours...absolutely disgusting service!! If you don't enjoy being a doctor than find another filed! Even better - take a weekend to watch the series "New Amsterdam. Be better - ask people "How can I help?" read more

I wrote a review for St. Francis hospital six months ago I had to go again yesterday to the ER with painful kidney stones and lower back pain that shot down to my private area. They put me in a care room that had only recliners. They gave me my cat scan. No needles this time thank goodness. I have 2 kidney stones. One on my left kidney and one on my right kidney. There was no infection but they gave me 2 types of pain medication. So all in all they were very nice and accommodating. read more

Hospital visits are never fun. My husband brought me to the St. Francis ER on Tuesday with severe abdominal pain, a fever, and vomiting. I was seen by the intake nurse within two minutes of walking in to the ER. An ER doctor actually sits at intake to help triage; within five minutes he told me he thought it was my gallbladder and had ordered pain medicine and nausea meds before my husband even got in from parking the car. Within ten minutes I had gotten my blood drawn for blood work; within 20 minutes I was in ultrasound while my husband was taken to my room. My ultrasound and bloodwork were abnormal so a CT was ordered. I was pain free throughout all of this because of how quickly the admitting doctor prescribed medication and I was out of CT within an hour and a half of walking in the door. Every nurse and tech described exactly what was happening next, and asked my husband how he was doing or if he needed anything as well. Brooke, my ER nurse, was amazing and took the time to talk with me even though they had gotten very busy. She really kept me calm throughout the entire process. Within three hours a surgeon had come down to discuss my emergency gallbladder removal. Dr. Johnson explained every step, and took the time to sit down with me to ask me questions about my lifestyle in order to give me the most realistic expectation of what my recovery would be like. I was taken up to preop where Corrie was my nurse, and she was awesome as well. I never felt rushed or like i was "another room" that they had to deal with-every nurse and doctor would sit down and actually talk to me instead of rushing in for just a minute or two. After surgery Dr. Johnson went into recovery to update my husband. He asked him if he wanted anything to drink and made sure that HE was comfortable while he was waiting! He fully explained how the procedure went and answered all of his questions. I walked in to St. Francis at 11:30am and was out of surgery by 8:00pm (less time than most people spend just waiting to be seen in the ER!) Every single person in this hospital made me feel safe, cared for, and gave me full confidence that I was in great hands. I really hope I'll never have to go back, but St. Francis is definitely where i will go if I ever end up in the hospital again. Thank you for all that you guys do! read more

The visit was fine however the bill was not we received a bill of $1841 for an ER visit for my son with a high fever caused by an ear infection. read more

The doctor was dismissive of both the underage patient and the parent and ordered unnecessary tests. The nurse provided medicine that was not requested, even after the parent stated this was not wanted. Pricing information was requested from the front end staff and the response was "your insurance company will be billed". Bon Secours' pricing site specifically states "feel free to ask our staff for assistance in determining what if (sic) will cost" and yet, this was not done either. The cherry on top is that the bill was incorrect for almost two months after the visit; a substantial check was not correctly applied to our account and took over 30 days to correct. If you must attend this facility, be firm in what you want done and demand pricing for each procedure before agreeing to it. read more

Horrible service!!! Do not go there nobody ever picks up the phone you can call for days on end and the machine will probably pick up. When they finally call you back it's over a week at least and then they are the ones with the attitude. I have literally been calling for a week straight and that receptionist won't pick up the phone she should be fired immediately. Joke of a place. read more

To who this may concern, I had to take my daughter to the Watkins Center to be checked for sore throat issues. Upon registering her I explained to the personnel that due her being uncomfortable seeing the doctor without myself or my wife with her could I speak with a supervisor or manager. The nurse Maureen Lopez came out asking for my daughter to been seen by the doctor. So explained our concerns for the second time. Nurse Lopez was very rude and unprofessional ignored my conversation to question my daughter about what we shared from the start. So she went back to speak with Sarah Cannon in reference to our concerns. Sarah Cannon replied that due to my daughter having COVID symptoms to be seen by the doctor she would have to go in alone. I explained to both if them she has sore throat issues at least twice a year due to her sinus drainage. They refused to honor our request so I would like file this complaint having been treated unfairly due to Nurse Lopez arrogant assumptions concerning my daughter and a parent should never be disrespected as such. The manner in which we had to endure was truly unacceptable and no one should every have to be subject to this kind of care. The refused to see her upon her request to have a parent accompany her. Hope to here back from the Director of Bon Secours Health System. Please call me at 910-977-6559 or mail PO Box 13193 Richmond,VA. 23225 Pastor Tony Hunter read more

This review is for the Imaging Center only. Well with this place being new and the area around it under construction is a little difficult to find. Once we found it my wife registered at the check in desk. And of course she had some paperwork to fill out before anything could be done. While she was filling that out I got me a cup of coffee. They had a couple of selection of coffee and tea and all the fixins to boot. All I had to do was pop my selection in the Keurig brewer and wala a cup of good hot coffee. They have a 42 inch TV on the wall with the local news on. Now when we arrived there were two others waiting. After about 20 mins. Those waiting were done and gone. We had to wait a bit because we were early by about 30 mins. Now I can't say anything about the MRI area because I'm not allowed back there. But my wife chose this center because their MRI machine is a large one. My wife does not like small confined spaces like most MRI machines are. She said she liked this one much better then the other ones she has been in. So if you do not like the small MRI machines this is the place to come to. read more

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Good with patient care when you can get an appointment. Worst with call backs and follow through and claim handling. I had a hospital stay and needed my GP to confirm my state to start a disability claim and they sat on it for over a week while I went without pay. Thanks Z and Dr. Rogers. read more

Buyer BEWARE! My husband needed 2 hip x rays last June 2015. We just got the bill for $983.77!! You read correctly, for two normal everyday x rays they charged $983.77. When I asked how they could justify this, the answer was, "That's what we charge." We are not insured for diagnostic testing, therefore we must pay out of pocket. Their only assistance was to offer me a payment plan. When we asked for an estimate they said they could not provide one. They knew the kind of coverage I had and yet, this "not for profit" facility felt it is acceptable to charge 491.89 per x ray. Perhaps someone else can explain how this constitutes "charitable and not for profit"? read more

Make you wait when not busy. Heavy white female nurse has the WORST bedside manner ever. Dr. Just says ok and walks away. A battery of tests ordered with no explanation of reasoning behind them. With no insurance that's scary. Wth? Obama should be regulating hospitals not the American people. read more

Probably the fastest emergency room experience I've ever had. They were kind, expedient, knowledgeable. The hospital gown was probably the softest/fanciest I've ever worn. The only less-than-perfect part of the experience was the insertion of my IV. The individual who put it in actually went through my vein, pulled it out and then tried to fish it in. As a result, I had an IV that gave me a painful pinching feeling for days. When I was transferred to the next hospital (Watkins seems to be more of an ER and then if needed, they transfer you to the Bon Secours St. Francis Hospital, which is more of a traditional hospital, but they're all under the Bon Secours name. It's a little confusing/new to me, but it's all a very seamless move and you receive the same great care) I had to ask them in the ICU to please remove the IV and place it somewhere else, as it made any attempts at comfort genuinely difficult. They were quick on it and I was great. They later added a picc line (a thin purple tube they insert in your arm and it snakes around close to your heart; it is used for prolonged medication and prevents them from having to stick you more. It seems scary, but let me tell you, it's TOTALLY a better option), which was a godsend. Back to the Watkins Centre. They were fast, experienced, gentle, and they transferred me to the St. Francis Hospital quickly. The paramedics were VERY kind and comforting, they made sure to move me in ways that caused little to no pain. They asked me questions and the gentleman gave genuine conversation to keep me with it, as my pain was causing me to fade in and out. This hospital group is personally the most proactive in assisting me in making the next steps to get to ultimate health. They've called in prescriptions. They've made appointments. They've asked so many more questions. I dare say they've been the best hospital group I've ever worked with. I've admittedly had better food at another hospital, but that's not what I'm there for. I can genuinely say that I've loved this experience because for the first time I've left with hope and a plan rather than confusion. read more

This has to be one of the worst ERs on the planet. They are horrible. I would give them ZERO stars if I could. I went here for a full blown panic attack, and they SUCKED. They throw you in a room, shut the door and basically forget about you. Everything about them is cold and uncaring from the facility itself to the staff. It feels like a funeral parlor. Avoid this place like the plague. Go to St. Francis ER down on St. Francis Blvd. They are excellent. Night and day difference. read more

I saw a physician's assistant for 5 minutes and ended up having to get stitches elsewhere. Yet, they billed me $2100. I have made multiple calls to dispute it, but they tell me a manager will call me back, which never happens. My experiences with other Bon Secours locations has been favorable, so this situation with the freestanding ER is very disappointing. read more

This place is really beautiful. It doesn't feel like a hospital and I didn't know it was there until recently. Right across from West Chester. Sick, but don't want to wait the LONG wait in the emergency room at Johntson Willis or Chippenham? Come here. read more

Beautiful facility, caring staff IF you can find parking! Handicap parking is almost always full and they allow cars to park at the end of a row (not a parking space) so 2 cars cannot pass. Many cars in handicap spaces with no decal. I've been coming here for weeks and everyday it is the same. Valet parking is available but I feel obligated to tip for the service - if they would tag and tow violators, part of the problem would be resolved. read more