Picking a hospital to deliver your baby at always comes with concerns about if you picked the right…read moreone, what happens if something goes wrong, etc. I toured a few hospitals and ultimately decided on Henrico doctor's because it just felt right during the tour. Given everything that's happened recently, I was a little nervous, but we are so glad that we chose to deliver here. I was unexpectedly hospitalized with pre eclampsia at 36 weeks. The doctors and staff kept me overnight for monitoring and decided I needed to have my baby. They made sure they educated us on all of our options and step by step what the plan was. My delivery was so much less stressful than when I had my son, even though it wasn't exactly an easy birth. All of the nurse staff and NICU nurses/doctor were in the room ready in case they were needed, which they were. A nurse stood by my bed holding my hand calmly explaining what was going on with baby so I wouldn't panic. The neonatologist has my partner call me on the phone to discuss what exactly was going on instead of trying to have a sleep deprived person try and relay everything. They also got us set up with their app to monitor our baby 24/7 in the NICU. The nurses did everything they could to get vitals on me overnight but not wake me. They regularly checked in to make sure I didn't need anything. If the camera for baby was moved or turned off because of diagnostics, the nurses called the NICU to have it put back on. Every place has a few bad eggs but our experience here overall has been so amazing in so many ways. Diane in the NICU has been the most comforting nurse to work with while our baby girl is staying there. Our first night hospitalized, Meagan made sure to check on us regularly, keep us informed on everything and answer any questions, and just good off with us some to help us relax. If you're on the fence about this hospital for delivery, you can't go wrong. We are forever grateful for everything and everyone here during this experience. Update: My daughter was in the NICU for almost 3 weeks. They had just opened back up so we were slightly nervous. They have an app for you to watch your baby when you can't be there. The first neonatologist we met was great at explaining what was going on and giving a clear treatment plan with the goals she needed to meet. After a few days we had a different neonatologist who also was great and even said we could be a little more forgiving with her goals so we thought maybe we'd get her out sooner. We had to call up there a few times to ask them to turn on the camera as it had been off for hours. After repeatedly having issues and being upset after a meeting with the occupational therapist we were assigned, I spoke to the director of the NICU. She was so understanding and met with me every day or two for a week to check in. We came in one day and had a third neonatologist. Their plan was different than the other two and my fiance and I just got very frustrated. The doctor talked to us to see what the frustration was and what they could do to help. Throughout her stay there were a few miscommunications, however overall we were very happy with their care for her. Leanne was her nurse for the last few days and she was fantastic! She left us little notes on her swaddle to let us know how she had done at her most recent feeding/check in. When she walked us out to the car she gave us a hug and told us to keep them updated. Except for one nurse that answered the phone when we called once, everyone we met in here was very caring. I changed my review to 4 stars only because it was very frustrating having the camera off a lot or it wasn't working.

Very low quality service. An ER nurse told me they would have to remove my central line port to do…read morea culture. That's not how that works at all. Very uneducated staff. Unit is absolutely filthy too. Blood everywhere.

We had to go back, F/U to the original issue. It was packed on a Monday afternoon. They did what I…read morewould call (with my zero medical experience) triage. After folks checked in, they were called back for blood pressure and other basic things and sent back to the waiting area. To me, this meant a way to ensure there was not an urgent underlying issue that may not be part of the reason that peeps checked in for - and to expedite when a room was assigned. The blonde at the reception desk may have been the same as our prior visit... no matter, she was moving and shaking - facilitating moving people around as needed to make us feel like things were progressing. It really helps to see movement of any kind when you are waiting. IMO. We had another good experience. They were very busy, but things moved along. The nurse and doc were great, as was the CAT scan tech. Again, our doctor spent time with us. Given how busy it was, he could have said "X" and follow up with "X". He did not, we had a discussion. We left with good advice and a disc of our scan. Another good visit.

charged me emergency room fee for nothing. i went there and it took more time to do the final…read moreregistration than the visit which was ridiculous, not even an exry--wanted me to travel to a henrico crs hospital and i could not, so i might as well thrown my money to the trash, this place was a joke, was wondering if a little camera would come down and tell me i was on a reality show! NO THANKS! i immediately drove to memorial regional er, as soon as i told them my issues, they did xrays and ultrasound. Hanover Emerg Ctr? MOre like Hanover Steal your money Ctr for nothing in return! NOT ever again!

A kitchen accident sent me in for stitches, and the doctor did such a clean job that it healed with…read morebarely a mark. Even though the department was busy, things felt well organized instead of hectic.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

When going through a miscarriage, their OBGYN ER team made the most awful night not so bad. Even…read morethe front desk made me feel loved and cared for. Cat was incredible, kind, attentive, and kept reminding me that this is normal and I didn't do anything wrong to cause this. Carrington (Carrie) was also great, attentive, and so kind. This unfortunate visit confirmed that this is definitely where I'd like to deliver when we are blessed with another chance.

My husband had major surgery by Dr. Cote and he was an amazing doctor, he explained everything what…read morehappened during surgery his team were amazing and kept me updated, afterwards Dr. Cote explained what happened and it was a successful surgery and very well pleased with his care for that week

My husband suffered two falls which resulted in paralysis. They performed emergency decompression…read moresurgery on his spine. The nursing and surgical staff were excellent. I would recommend this hospital.

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

I walked in with my elderly father at 3:40am on a Saturday. The staff was professional, timely and…read moreefficient. I'm glad I chose this facility instead of anywhere else. If needed I will use this location again based on the service and timeliness. 5 Stars!

Although staff is courteous and seem knowledgeable and competent, there is little to no…read morecommunication once you're in a room. To sit for close to 2 hours with no info/update on tests and scans seems wrong.

Hospital visits are never fun. My husband brought me to the St. Francis ER on Tuesday with severe…read moreabdominal pain, a fever, and vomiting. I was seen by the intake nurse within two minutes of walking in to the ER. An ER doctor actually sits at intake to help triage; within five minutes he told me he thought it was my gallbladder and had ordered pain medicine and nausea meds before my husband even got in from parking the car. Within ten minutes I had gotten my blood drawn for blood work; within 20 minutes I was in ultrasound while my husband was taken to my room. My ultrasound and bloodwork were abnormal so a CT was ordered. I was pain free throughout all of this because of how quickly the admitting doctor prescribed medication and I was out of CT within an hour and a half of walking in the door. Every nurse and tech described exactly what was happening next, and asked my husband how he was doing or if he needed anything as well. Brooke, my ER nurse, was amazing and took the time to talk with me even though they had gotten very busy. She really kept me calm throughout the entire process. Within three hours a surgeon had come down to discuss my emergency gallbladder removal. Dr. Johnson explained every step, and took the time to sit down with me to ask me questions about my lifestyle in order to give me the most realistic expectation of what my recovery would be like. I was taken up to preop where Corrie was my nurse, and she was awesome as well. I never felt rushed or like i was "another room" that they had to deal with-every nurse and doctor would sit down and actually talk to me instead of rushing in for just a minute or two. After surgery Dr. Johnson went into recovery to update my husband. He asked him if he wanted anything to drink and made sure that HE was comfortable while he was waiting! He fully explained how the procedure went and answered all of his questions. I walked in to St. Francis at 11:30am and was out of surgery by 8:00pm (less time than most people spend just waiting to be seen in the ER!) Every single person in this hospital made me feel safe, cared for, and gave me full confidence that I was in great hands. I really hope I'll never have to go back, but St. Francis is definitely where i will go if I ever end up in the hospital again. Thank you for all that you guys do!

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

I came in for a repeat lithotripsy. I found the care here excellent. The staff was kind, courteous,…read moreknowledgeable,forthright, and took the time I needed . I have a few health issues I was concerned about- no good veins , allergies to every kind of medication, fear of nor surviving the procedure since I had suffered anaphylaxis years ago at a big city hospital. Though this is a big city hospital, the people on staff operate like a small town community hospital where everyone knows your name and your needs. Free parking ! WiFi for the people who are waiting for you. Cafeteria Very clean. Did not smell like a hospital. It was a two hour drive for me to this hospital from rural Virginia. It was well worth the time.

The most horrible care. Incompetent staff from administrative to food, top to bottom. I cannot say…read morestrongly enough do not treat there if you value your life! I was never so grateful to walk out the door as I was to leave this hospital. Billing me rather than my insurance. I was told by their records company that they have no medical records for my treatment and I was inpatient for 5 days after surgery! I tried calling administrators and couldn't get through to anyone. Apparently they just don't care what patients think and definitely not about how they feel.

It's Feb and we've already been here twice. The first time, my oldest son needed to get stitches…read morebecause he fell during sensory hour at a trampoline place. The front desk was/is AMAZING. It was my first time taking my son to the ER and you can def tell I had the mommy jitters. I didn't know what to expect and bringing my son who is nonverbal, autistic, and ADHD...you just worry as a momma. The nurses and doc in the back were fantastic. We were there for about 2.5-3 hours, which I think makes sense because we also had to get my son some of their numbing ointment before performing the stitches. They were so informative and so understanding with my son. The doc was fantastic with my son when doing the stitches and def quick hands. At the end of this visit, he ended up walking out with 3 stitches. 2nd Visit - my son woke up with the right side of his face super swollen. It was 6:30 in the morning and I literally put on a jacket and took him straight here. I also couldn't think of another place that was open at that time and his pediatrican didn't open up until 8 so...you can see why I decided here. There is Urgent Care parking next to the building and since I'm experienced I was able to bring a packed backpack with things to keep him occupied. We got checked in and brought to the back quickly like the last time. The nurses were fantastic and listened to our concern and what was going on with our little guy (nothing new, no new detergent, no new foods - what is going on?!) They kept me updated along the way with EVERYTHING they were planning on doing and explaining the reason why. It was scary but relieving at the same time. We ended up getting admitted to the hospital upstairs (which I am so grateful I decided to take him to the UR here). Again, everyone in the ER were wonderful and I HIGHLY recommend this place for kids. Thank you!

So, when my son was having trouble breathing and we took him to St. Mary's in the middle of the…read morenight, I wasn't even thinking that they had a pediatric ER! We headed to the regular side and the kind men in the vestibule stopped us and directed us to another door, which was the opening to the pediatric ER. The whole experience was great. We were able to check in immediately, then we waited about 45min for triage. Once we got in to triage, they did a quick explanation of what was going on and sent us to a room immediately. I really appreciated that, as breathing issues are nothing to play with. It was extremely validating that they saw fit to treat us right away. Once we were in the room, the doctor came in within about 5-10 minutes. He was nice, but kind of loud and quick? I don't know how else to explain it. He wasn't my absolute favorite, but he got the job done. Let us know what was going on, and ordered x rays and treatment. The x rays were done shortly after and then a nurse came in to give meds. The only negative I would say is that we sat there waiting for a really long time without any explanation of what was going on. I thought we were waiting for them to start a certain treatment on my son, but they never came and did it. So finally someone came in to check on him and updated me that they decided not to do the treatment, that he looked good, and I guess all the wait was for them to observe him to see if he got better after the initial dose of meds. All fine and good! I just wish that someone had updated us on the treatment plan so we knew why we were waiting. Anyway, we were discharged around 2:30am and my son was definitely showing signs of improvement. I was really happy with the nurse who helped us. She was an angel and continued to ask us if we had any questions, which we did and she answered so patiently. Kidmed is only open from 2pm-8 or 9pm, and of course the doctor's office is only open during business hours, so whenever my kids get sick outside of those hours, I am definitely coming back to the St. Mary's Pediatric ER!

The nurse that helped us after we got a room from the emergency room needs better bed side manners…read moretalked to me like I was stupid and made it seem like he was better then me all I did was ask questions cause I was concerned about my mothers health and I thought asking questions was something that we can do although we waited 12 hours to get a room that didn't bother me as much as his attitude

I had been seen in a rural ER several times in the last month for unexplained chest pain,…read moretightness, shortness of breath, pulsating from my sternum to belly button, and eventually a 9/10 pain headache that came on very quickly, the pain of which had me on the floor. After getting no answers and being unable to get outpatient testing any sooner (despite my best efforts), my mother drove from out of town to pick me up and take me to Richmond VCU, thinking that maybe there were better doctors who could do more tests. Except that they ignored everything I said and kept bringing up POTS/syncope. I've had POTS for over a decade, I know what the symptoms are. I repeatedly told them that I didn't feel dizzy/faint/syncopal. I didn't have any sensations of low blood pressure. I haven't fainted or felt faint/dizzy once since these symptoms started a month ago. My POTS has been extremely well controlled for years. I had even done an orthostatic BP test at the other ER and had no blood pressure drop. They discharged me and all my discharge paperwork says POTS/syncope as the diagnosis. It's fine that they only wanted to do the bare minimum tests and couldn't figure out what was wrong, but they didn't have to intentionally ignore everything I said and misdiagnose me with something that didn't even remotely fit my symptoms just because it was already in my chart.